Rated 4 out of 5 by Wiktoria84 OK hotel
Pretty good hotel. I didn't have any trouble here, nor do I remember anything standing out. Except for breakfast which was delicious! Room was pretty small but comfortable.
April 17, 2014
Rated 5 out of 5 by BrendaJL This hotel spoils you!
The Sheraton in Santiago is a beautiful hotel with a gorgeous pool. The staff is very friendly from the front desk at check in to the pool drink offers. The bed is so comfortable that you never want to get up. I enjoyed the wonderful breakfast & room service also. Great place that I would stay again!
April 16, 2014
Rated 4 out of 5 by Buddyboy23 An intimate version of a resort...
Great service checking in, but no Starwood Gold upgrade available (yet). Very nice lobby with great bar with comfortable banquets & tables... very nice computer center also in the lobby area. FABULOUS pool outside with cabanas, great drinks & the most FABULOUS club sandwich EVER.
Rooms are a bit small ( think Europe), but very clean with nice comfortable beds. My shower dribbled water, so I asked for an upgrade again to no avail...But-
After 2 nights there, I was upgraded to the Club level by a FANTASTIC assistant manager named Juan. He was extremely helpful!
Went out into town (very close) & had THE greatest night of food & wine & singing & dancing...Overall: it was FANTASTIC.
April 8, 2014
Rated 4 out of 5 by Pabs32 Nice but noise
I like the hotel overall, it is nice and it has good amenities. The food is good and the service is good overall the only complain I have is that the central rooms are noisy
April 12, 2014
Rated 1 out of 5 by CMD25 Not what you might expect from a Sheraton
I stayed at this Hotel in August 2013 while a Platinum member. Because of the upgrade I received back then and the nice room I had, I was quite satisfied with my stay and decided to return to it. This year being just a Gold member (lifelong gold member mind you with over 560 stays with SPG), the receptionist refused to upgrade me although I was staying just on a Saturday and Sunday and the hotel was pretty much empty. The room I had on the SPG floor was promiscuous, worn down, dirty and simply good enough for a 3 star at best. I will never ever stay again at this hotel. I am also questioning the value of the SPG program since Gold with other hotel programs carries better recognition nowadays.
April 5, 2014
Rated 2 out of 5 by Washington303 nothing
Floors in room were soiled, and food not covered by Globus was very expensive (outrageous), and I would never come to your hotel again. I'm also a business executive and I've never seen so many
Sheraton workers doing next to nothing for
so few guest. I suggest you close the hotel.
April 7, 2014
Rated 2 out of 5 by Nicola0915 Not what I expect from a Sheraton
I stay at Sheraton hotels on a frequent basis as I know I can count on the consistency of quality and experience. I have been extremely disappointed with my stay at the Sheraton Santiago Hotel so far and I've only been in the hotel for a few hours. The room product on the SPG floor is extremely tired and desperately in need of a renovation. After a workout in the gym (which was very well equipped although extremely warm), I returned to my room for a quick shower before my meetings start this afternoon, only to find that there is no water in the hotel and hopefully should return in approximately 30 minutes. Unfortunately I don't have 30-mins and now have to attend my meetings after an overnight flight and a workout without a shower. Not acceptable in my book
March 31, 2014
Rated 2 out of 5 by PhilippeSingapore This hotel is not suitable
Over the airshow in Santiago, my SPG platinum membership worth not a lot over the first night, as the room was the smallest I have ever had since my Platinum range. Plus the over priced room for three nights, 1.200 USD without extra...
April 4, 2014