Rated 4 out of 5 by FrequentTraveller92078 Additional charges for Early Check-in
On my recent stayed in Santiago de Chile, I arrived at the Sheraton at about noon from a very long flight from USA.
The standard procedure (at least in others brands) is that if a request was made for early check-in , Hotels would allow you to check-in earlier based on room availability.
In my case, I was charged additionally 50% of the price per night, just because I was 3 hours earlier than the regular 3PM check-in. Rooms was not an issue as the hotel was not full.
Based on my level with SPG and the amount of travel I make. This event will definetely play an important part when I choose a brand.
May 17, 2013
Rated 1 out of 5 by bevo Disgraceful arrogance and rudeness
Despite the fact that we had booked and paid for our two day, late departure reservation two months in advance, the hotel refused to honor our reservation with no explanation and tried to force us to use a hotel far away and much inferior in amenities. This reservation was for March 7 and 8, 2012.
April 13, 2012
Rated 5 out of 5 by Tramore Santiago
From the moment you check in everyone in the hotel go out of there way to may you feel at home and make sure everything is ok.
The food in the restaurant is amazing, recommend everyone to try it.
Rooms are spotlessly clean and seem to be checked numerous times during the day.
May 4, 2013
Rated 5 out of 5 by Jimmy A very good stay
We stayed at this hotel during our three day stop-over after our Cape Horn & Strait of Magellan curise.
Our room was spacios (a junior suite), however close to the elevator and entrance way on that floor, so it was a bit noisy.
The club lounge was a bit small, and the food and drink was ok. The biggest challenge was that the wait staff there speak very little English, and more than 60% of the guests in the lounge speak English only.
Good location, and a very good stay.
March 15, 2013
Rated 3 out of 5 by TerryD This hotel has changed in the recent past
The hotel has made changes recently in policies and procedures. First off the restaurant in the past offered omelets and other amenities. That is no longer offered and the staff at El Cid lack direction i.e. coffee and hospitality. The hotel has issues with hot water and cleanliness issues from time to time. When mention to the front desk they act with little concern. Although I am a corporate customer at this hotel I am also a SPG member and know how to treat customers.
April 22, 2013
Rated 2 out of 5 by FrequentTravler123 Hotel has dropped in standards
The hotel was currently undergoing repairs / rennovation. This was not announced prior to my stay or I would have chosen another hotel. The noise in the lobby was deafening and unbearable! The rooms are tired and in need of updating and refreshing. The outside pool areas were the best feature of the hotel and the saving grace for the facility at this time. I will not stay in the hotel again until work is completed and rooms are refreshed. Currently, the rooms have that "old, lived in smell" and the property just feels old.
February 27, 2012
Rated 5 out of 5 by Oscar A friendly hotel by all means.
Excellent stay. The hotel has a well trained and friendly staf an great facilities.
April 26, 2013
Rated 4 out of 5 by Arsenal49 Rooms
The only issue I guess would be the size of the rooms. Sort of small. Love the gym, though. One of your best features.
April 22, 2013