Rated 1 out of 5 by bevo Disgraceful arrogance and rudeness
Despite the fact that we had booked and paid for our two day, late departure reservation two months in advance, the hotel refused to honor our reservation with no explanation and tried to force us to use a hotel far away and much inferior in amenities. This reservation was for March 7 and 8, 2012.
April 13, 2012
Rated 2 out of 5 by FrequentTravler123 Hotel has dropped in standards
The hotel was currently undergoing repairs / rennovation. This was not announced prior to my stay or I would have chosen another hotel. The noise in the lobby was deafening and unbearable! The rooms are tired and in need of updating and refreshing. The outside pool areas were the best feature of the hotel and the saving grace for the facility at this time. I will not stay in the hotel again until work is completed and rooms are refreshed. Currently, the rooms have that "old, lived in smell" and the property just feels old.
February 27, 2012
Rated 5 out of 5 by BobandDiann Exceeded all expecations
We had an unexpected delay in our departure from Santiago after a cruise so we arrived at the Santiago Sheraton a bit flustered and upset. The front desk staff met us with smiles and offers of 'anything we can do to help' which instantly helped believe our nervousness. The entire facility was decorated beautifully and spotlessly clean. Our room was lovely and offered linens of high quality and a bed conducive to a good night's sleep. We ate a very tasty buffet breakfast in the outdoor restaurant and returned for afternoon drinks and snacks...perfect! In the evening we enjoyed the toasty fire pits located by the pool area - what a lovely way to end the day. I must say that as wonderful as the facility was, the staff was even better.
December 30, 2013
Rated 4 out of 5 by globalicon Sheraton Santiago
This is a great hotel located in Providencia, not to far from Santiago's downtown. Its in the nicer areas of town. Usually staying only at SPG hotels, It met my Starwood standards. The same quality of service and amenities you find at other top starwood brands, youll find here. Considering how expensive Santiago is, if you use your cash and points you get a great deal.
Internet is NOT free, parking is free I think. Also, make sure to use the black limo's in front of the hotels since they are more expensive. Just tell the bellman to get you a taxi or just wait for one down the hill they always come by.
Use the concierge to its fullest, have them call any of the local restaurants or local area attractions for you. Save yourself the money and trouble. The pool and restaurant area was amazing, great atmosphere it really felt like a tropical resort. Food is overpriced, but I just enjoy the sunny weather and ambiance.
February 8, 2012
Rated 2 out of 5 by jorge48 What a disappointment!
This hotel lacks mainly the proper attention of managers to good service. El CID cafeteria is an example of lack of attention to customers at breakfast with waiters more interested in cleaning tables that on serving coffee. Also the fruit variety presented is disappointing. The rooms did not have the common paper and envelopes... not even the not disturb card instead had something about ecology. The telephone service were cut for two nights . (07/31 and 08/01).Also you should encourage normal cabs instead of forcing us to use your expensive cabs. An airport cab which costs 19,000 costs 25,000 pesos at the hotel. As an old SPG member , I am disappointed with your hotel. The lobby bar takes for ever to serve when it is full
August 3, 2014
Rated 4 out of 5 by CoralBUE Good choice for business travel
Its very well located, the attention is very good and it is absolutely prepared for business guests. Customer Service and the reservation department are amazing.
August 12, 2014
Rated 5 out of 5 by Jimtraveller A very good stay
We stayed at this hotel during our three day stop-over after our Cape Horn & Strait of Magellan curise.
Our room was spacios (a junior suite), however close to the elevator and entrance way on that floor, so it was a bit noisy.
The club lounge was a bit small, and the food and drink was ok. The biggest challenge was that the wait staff there speak very little English, and more than 60% of the guests in the lounge speak English only.
Good location, and a very good stay.
March 15, 2013
Rated 1 out of 5 by Tomas2014 This hotel needs renovation and better staff
When I checked In, I was given a room and when I got into the room, it was under maintenance. Water on the floor, a hole on the roof, stairs and tools all over the room, and nobody there. I went back down and was given another room. In general rooms are older and smaller than my expectations.
But worst of all, 2 weeks later, my SPG points hadn't been added to my account and I asked the Sebastian Michael, the reservation agent, to add them for me, and he was rude and didn't help at all. He kept saying that the SPG number should have been in the reservation, otherwise it can't be added, which I've never heard of in any Sheraton or any other hotel group.
Final recommendation, go to another hotel, there are much better options, better located for the same price.
July 29, 2014