Rated 1 out of 5 by Unsatisfied01 Renovating all day, Dirt and Noisy
The hotel is under renovation, which I think it's good. The problem is that at every place you are on the Hotel the noise is extremely disturbing. The elevators are dirt as well as the carpets. You see workers on every floor doing maintenance. If the Hotel is under complete renovation is better to close it. I think putting announces on every corner is not enough. Don't sacrifice quality of your clients for keeping making money. You are not even offering discounts during this maintenance work. Very bad experience this time I was here.
January 28, 2016
Rated 5 out of 5 by Nick29 Cruise finish
Stayed here after a cruise and it was a great way to finish our vacation. Good location and great view from the bar on the 21st floor
January 23, 2016
Rated 3 out of 5 by lcastane Average
The room a beds was very small and old. The sreen of the TV was Dirty,
October 20, 2015
Rated 2 out of 5 by jakrussel Needs improvement
Overall, I was disappointed with the rooms decor and the fact that it felt very old and unclean. I want to make it clear that the room was indeed clean but because how old it looked, seemed like it was unclean!
Also, the food in the facility, both at the San Cristobal and the Sheraton, needs improvement.
Additionally, I am disappointed with the technology in the rooms. The internet connection is poor and the TV sets are too old. I want to be able to see a menu guide in the TV to select channels. The internet was very poor compared to other Hotels I have staid at in Santiago.
July 1, 2015
Rated 4 out of 5 by MimiK needs renovations, great beds
you can tell the hotel is 40 years, and I am glad they are now starting with major renovations the age really shows. Ask for a room facing the back not the front gets too noisy, great pool, excellent breakfast buffet.
April 21, 2015
Rated 5 out of 5 by Simonrileyrm Great Hotel for long stay
The staff at the Sheraton Santiago always bend over backwards to be helpful. I have stayed here over 50 nights and found it a great refuge after a hard days at work. Everything you could need is on site, great dinning, a choice of pools and exercise facilities. Plenty of room to move around and even take a stroll around the gardens.
April 9, 2015
Rated 4 out of 5 by jgtragesser Comfortable and accessable to city attractions
Comfortable and accessable to city attractions
December 24, 2014
Rated 1 out of 5 by BizTraveler33019 Used to be good - fell off the cliff
I've always stayed at this hotel for my business trips to Santiago. Not anymore. Last stay was very bad.
The rooms are old - this hotel has not seen any renovation for a very long time. One of the restaurants - the one by the pool - had a buffet where the food looked horrible! I have to mention the other restaurant though, the one by the elevators: Excellent!
The staff never recognized my SPG Gold status!
I'm not staying at this hotel again...
December 2, 2014