Rated 1 out of 5 by bevo Disgraceful arrogance and rudeness
Despite the fact that we had booked and paid for our two day, late departure reservation two months in advance, the hotel refused to honor our reservation with no explanation and tried to force us to use a hotel far away and much inferior in amenities. This reservation was for March 7 and 8, 2012.
April 13, 2012
Rated 1 out of 5 by BizTraveler33019 Used to be good - fell off the cliff
I've always stayed at this hotel for my business trips to Santiago. Not anymore. Last stay was very bad.
The rooms are old - this hotel has not seen any renovation for a very long time. One of the restaurants - the one by the pool - had a buffet where the food looked horrible! I have to mention the other restaurant though, the one by the elevators: Excellent!
The staff never recognized my SPG Gold status!
I'm not staying at this hotel again...
December 2, 2014
Rated 2 out of 5 by FrequentTravler123 Hotel has dropped in standards
The hotel was currently undergoing repairs / rennovation. This was not announced prior to my stay or I would have chosen another hotel. The noise in the lobby was deafening and unbearable! The rooms are tired and in need of updating and refreshing. The outside pool areas were the best feature of the hotel and the saving grace for the facility at this time. I will not stay in the hotel again until work is completed and rooms are refreshed. Currently, the rooms have that "old, lived in smell" and the property just feels old.
February 27, 2012
Rated 5 out of 5 by BobandDiann Exceeded all expecations
We had an unexpected delay in our departure from Santiago after a cruise so we arrived at the Santiago Sheraton a bit flustered and upset. The front desk staff met us with smiles and offers of 'anything we can do to help' which instantly helped believe our nervousness. The entire facility was decorated beautifully and spotlessly clean. Our room was lovely and offered linens of high quality and a bed conducive to a good night's sleep. We ate a very tasty buffet breakfast in the outdoor restaurant and returned for afternoon drinks and snacks...perfect! In the evening we enjoyed the toasty fire pits located by the pool area - what a lovely way to end the day. I must say that as wonderful as the facility was, the staff was even better.
December 30, 2013
Rated 4 out of 5 by globalicon Sheraton Santiago
This is a great hotel located in Providencia, not to far from Santiago's downtown. Its in the nicer areas of town. Usually staying only at SPG hotels, It met my Starwood standards. The same quality of service and amenities you find at other top starwood brands, youll find here. Considering how expensive Santiago is, if you use your cash and points you get a great deal.
Internet is NOT free, parking is free I think. Also, make sure to use the black limo's in front of the hotels since they are more expensive. Just tell the bellman to get you a taxi or just wait for one down the hill they always come by.
Use the concierge to its fullest, have them call any of the local restaurants or local area attractions for you. Save yourself the money and trouble. The pool and restaurant area was amazing, great atmosphere it really felt like a tropical resort. Food is overpriced, but I just enjoy the sunny weather and ambiance.
February 8, 2012
Rated 5 out of 5 by Jimtraveller A very good stay
We stayed at this hotel during our three day stop-over after our Cape Horn & Strait of Magellan curise.
Our room was spacios (a junior suite), however close to the elevator and entrance way on that floor, so it was a bit noisy.
The club lounge was a bit small, and the food and drink was ok. The biggest challenge was that the wait staff there speak very little English, and more than 60% of the guests in the lounge speak English only.
Good location, and a very good stay.
March 15, 2013
Rated 5 out of 5 by Laura62 The staff of the hotel is respectuf of guests and is also very efficient
The shower in the bathroom is very powerful, something we like, but the water springs to the walls and floor and wet everything and we have to use towels to dry the floor, mirror and all personal stuff on the top counter of the vanitory. The bathroom is poorly lighted. The room is very nice, spacious and there is plenty of room for clothes in the closets.
October 21, 2013
Rated 5 out of 5 by nancybaby Excellent hotel
I love this hotel as it's so close to the newer part of Santiago, as well as many restaurants and shops! The staff is as friendly as can be!!
November 1, 2013