Rated 4 out of 5 by Lalli NEEDS IMPROVEMENT
During our fourth stay at Sheraton Stockholm since July 2011, we've had the following impression: good hotel in an ugly building, strategically located. Needs refurbishment in rooms, they look "tired", even if the comfort is high. During our last stay (May 2013) we noticed lack of attention in room: no slippers, no complimentary water on arrival (SPG 6th floor), magnifying mirror light in bathroom not working. Kind and efficient staff in lobby. We wait for a good refurbishment job, as soon as possible (no more carpet in rooms, please!). Very good stay anyway.
May 20, 2013
Rated 4 out of 5 by Tbythesea Great Stay, Horrible checkout
I really enjoyed my stay here. Close to the water running route, good breakfast buffet, and it was nice to collect points or food credit for "going green."
I had a horrible time at checkout when I tried to separate my room charges from my food charges on 2 different credit cards. It took them 40 minutes to do so, refunds and all - and made me late for my flight check-in. I was not pleased with that.
Overall, I would recommend this hotel, but if you're doing something other than regular cc payment - do it early.
May 18, 2013
Rated 5 out of 5 by Mums Lovely hotel and Great staff
The best hotel ever. Proffession, lovely breakfast, nice rooms...everything was perfect
May 20, 2013
Rated 4 out of 5 by ajacobi Feedback
Fine hotel, very frindly staff. The fitness area sometimes lack fruit and towels.
May 15, 2013
Rated 5 out of 5 by SleeplessinStockholm Praise to Khaldoun the desk clerk
My employer booked me into brand X hotel nearby. I had an urgent project for work and desperately needed an electrical adapter to connect my computer to the wall outlet and brand X hotel was indifferent to my need. So I visited other hotels in the area to see if I could buy an adapter. It being after midnight, none could help me--that is, until I walked into the Sheraton. There, I explained my need to Khaldoun, the Sheraton desk clerk. Though I wasn't staying at the Stockholm Sheraton hotel, I told him my status as an SPG Gold member. Without a question, Khaldoun reached into a drawer and simply GAVE me the much-needed adapter: no charge, no deposit, no hassle. With the adapter, I was able to complete the urgent project before the start of business the next day. Khaldoun saved me and earned my deep gratitude to Sheraton. Khaldoun's empathy and customer-focused attitude does great credit to Sheraton. Give him a raise!
Sleepless in Stockholm
p.s. When I checked out of brand X hotel, I ordered them to deliver the adapter back to Sheraton. May it help the next traveler in need.
May 14, 2013
Rated 4 out of 5 by Raja Convenient Location
Very close to Central Station, tourist areas and good views overlooking water (if you are lucky enough)
May 11, 2013
Rated 5 out of 5 by Nulsta Good to be back
The last times I have been to Stockholm, there has not been any available rooms at Sheraton. In April 2013 I was back for three trips and I'm happy to say I was able to stay at Sheraton all three times. It was good to be back. The rooms are nice, the staff is very service minded, the food is excellent and the Fitness center is really good. I hope you have a room for me on my next trip.
April 24, 2013
Rated 5 out of 5 by laser45 Excellente situation
l'hôtel est indéalement situé au centre de Stockholm, à deux pas de Gamla Stan.
May 9, 2013