Rated 4 out of 5 by Aloysha62 Another good visit
Yet again I had another good visit.
November 29, 2013
Rated 5 out of 5 by Chris49 This hotel is in overall super
Its got great location.
The room that I had, business room that were located in a traffic area was almost totally silent. The walls and windows were very good isolated.
The room was big with wooden floor witch is excellent for everybody. The staff is really very friendly.
Have a meal down in the restaurant. Good quality and nice quiet surroundings.
Fitness senter is very good for being in a hotel. Good room and ok machines
The only thing is that the breakfast is way to expensive. Good but to expensive.
I loved my stay at Sheraton Stockholm
December 11, 2012
Rated 5 out of 5 by SimonaMert Great experience
Great hotel, clean and central located. Easy to reach all the main attractions in Stockholm. Great staff and great food.
November 22, 2013
Rated 5 out of 5 by Hansi59 Breakfast
I would have preferred that breakfast was included in the roomrate. We thought that the rate for breakfast was very high.
November 19, 2013
Rated 4 out of 5 by Tbythesea Great Stay, Horrible checkout
I really enjoyed my stay here. Close to the water running route, good breakfast buffet, and it was nice to collect points or food credit for "going green."
I had a horrible time at checkout when I tried to separate my room charges from my food charges on 2 different credit cards. It took them 40 minutes to do so, refunds and all - and made me late for my flight check-in. I was not pleased with that.
Overall, I would recommend this hotel, but if you're doing something other than regular cc payment - do it early.
May 18, 2013
Rated 5 out of 5 by Sandy81 Wonderful Stockholm!
From start to finish I can not say enough about how wonderful our stay was at the Sheraton in Stockholm. Check in was a breeze, with a great dinner recommendation and also a reservation made on our behalf. The room was spotless with a lovely view of city hall, the perfect location for walking around this lovely city, both old and new!
Breakfast buffet was very nice, and all of the staff at this property went out of their way to help with any questions we had.
Looking forward to our next trip already!!!
May 30, 2013
Rated 4 out of 5 by 5uperbrit Great location
Friendly staff, great location in central Stockholm, close to station, shopping and Gamlastan
November 16, 2013
Rated 4 out of 5 by Sophie89 Perfect location, great service
Had a great time in this hotel - perfectly located as just near the central station, right near the shops and just opposite the place to get a boat round the archipelago.
As soon as I entered the hotel the bellmen welcomed me to the Sheraton, reception staff were friendly and helpful and the room was very spacious with a great sea view. Only one disappointment - no bath. The cocktails at the bar were also great in a nice relaxed atmosphere and with great service. Thanks for a lovely stay!
June 20, 2013
Rated 5 out of 5 by SooMoo Superb location and no nonsense
Four day weekend to play tourist. Location is ideal, walk to airport train in two minutes and most other places easily. Competent and friendly staff. Located in the middle of anywhere you wish to visit, museums, opera, theater and restaurants. During our stay hotel operated a makeshift lounge with excellent staff and food and beverage service, with views over the city and the lake. Must come back to visit their "real" lounge when upgrades have been completed - how could it be better?
August 2, 2012
Rated 5 out of 5 by Vidar Stopover in Stockholm
Really good service and recognition! My wife and son came over to Stcokholm since I was in "transit" so we had some family time.
My wife could check in earlier and we got a nice junior suite.
Thanks! (I will be back)
November 1, 2013
Rated 4 out of 5 by JHASAB Slow check in
Quite a big line for check-in, please ensure quickr check-in process with sufficient staff at peak hours.
November 7, 2013
Rated 5 out of 5 by Kapten44 Perfect City weekend
Nice hotel with good location and an international atmosphere. Very nice lobby bar!
November 4, 2013
Rated 5 out of 5 by EW2011 Stockholm Business
Front desk staff is one of the best in Europe. Hotel proximity to Arlanda Express train makes this the best business travelers' hotel in Stockholm.
October 29, 2013
Rated 4 out of 5 by Pinkers Centrally located
The hotel is conveniently located for the Old Town, the Town Hall and the Central Station. We were warmly welcomed by a friendly receptionist and found the Concierge very helpful. We had a spacious junior suite with views of the Town Hall, which was a bonus. Breakfast was busy - there was a ten minute queue at the self service buffet. Even the Club Lounge was busy, which we found unusual.
September 11, 2013
Rated 4 out of 5 by Aloysha62 Return to good hotel
Stockholm Sheraton is very good located and has a nice view out over the waters. You can walk to all central parts of town and is also very close to all tyoes of communications like railway station, metro, busses, boats, etc. At the same time it is giving a comfortable high standard of service.
October 10, 2013
Rated 4 out of 5 by LADoc Not Your Average Sheraton
Everything is so well done by the staff of the Stockholm Sheraton that you may forget you are staying at Starwood's middle-of-the-road brand. The staff was VERY efficient and accommodating. For example: as is often the case, the SGP elite desk was unoccupied when I arrived to check in. I merely had to look over at the lane and one of the staff members took note. One minute later, a clerk appeared to check me in. One small issue: the A/C did not cool my room as much as I would have liked, but it was fine in the evening. And, after all, being too warm is rarely an issue in Stockholm. Otherwise, the hotel and its staff really set a standard for the Sheraton brand. With the sleek Scandinavian design (wood floors throughout!) it seems more like Starwood's more upscale brands than the tired old hotels we've come to expect from Sheraton in the USA.
July 7, 2012
Rated 4 out of 5 by Dave42 Nice hotel in great location
This hotel is located about two blocks from the main train station, providing excellent access to trains, trams and the Arlanda Express train to the airport. The hotel features all the amenities you expect from a high class hotel in a walk-to-everything location. Very good breakfast was included with my room, which is important to me. Overall a well situated high class hotel.
September 8, 2013
Rated 4 out of 5 by RGG1957 Good hotel in central Stockholm
The Sheraton Stockholm is centrally located, a 10 min walk to the Arlanda Express terminal ans the metro hub, and a a short walking sistance to the Royal Palace and old city. Very friendly staff. When we checked in at 5 pm our room was not ready, so we were offerred an upgrade to the club lounge. Room was large by European standards. If you can, request a room on the 8th floor, with balcony facing the old city and lake,
July 15, 2013
Rated 5 out of 5 by MrOJ Great restaurant
Once again I have enjoyed a grelt meal at the restaurant. The kitchen must be very close to a Michelin star!
The staff understands to make you feel very special. If you are a bit of an adventurer then ask for a surprice. You will not be disappointed - they do magic in the kitchen. Tell them what you like and then just wait and see.
The front office staff are perfect representatives of Sheraton. You want to come back!
June 3, 2013
Rated 3 out of 5 by Sommarcatta Irritating flaws
When booking a certain roomtype and even got it confirmed at check in, everything should work smoothly. We arrived late and were appointed the wrong roomcategory. Too tired to do anything about it the very same night, we had to go through the hassle of changing rooms the next morning. I demanded an upgrade and we got a beautiful room, but the reception didn´t offer it volontary. Not what you would expect from Sheraton.
December 13, 2012
Rated 4 out of 5 by Mark0000 Great Stay
The hotel and staff are very nice. The location is great as well. I have one issue that I think needs improvement. The check in process would go smoother if there were more staff available. I hate standing in line especially after a long journey. There should be a careful eye on the check in area and staff should be added as lines increase. Other than that, great stay!!! Thanks for everything, Mark
July 17, 2013
Rated 4 out of 5 by SAEED1984 Good Hotel
The hotel was overall good, but the check-in was not expected, I was waiting for about 4 hours to get my rooms,
October 19, 2013
Rated 4 out of 5 by Pancho789 Spiders on the Balcony in Room 814
My hotel stay was pleasant overall. Staff was very nice and helpful.
My only main was a big spider web on my balcony with many spiders on it (room 814).
My wife got really scared and didn't want to use the balcony which was a little shame. I didn't mind the spiders :).
Also the hotel breakfast and the lounge were a bit overcrowded but I understand its a busy time of year.
June 11, 2013
Rated 4 out of 5 by SvenO Great location. Problem with sanitation.
The staff was exceptional - friendly, helpful and professional. The location is very good and close to everything.
The stay was spoilt the first night by a strong "sewage" smell coming from the bathroom and so bad we could not use the bathroom. The Manager came and fixed it by adjusting the water lock in the shower drain. This fixed the problem.
August 28, 2013
Rated 4 out of 5 by Swedeguy Simplicity Is Due To Location
The Sheraton Stockholm could not be situated in a more convenient location whether you are traveling on business or pleasure. As you exit the facility, dependent on which way you walk, you will find the great historic attraction of Gamla Stan, convenient transportation options at the city's Centralstation, more shopping options than in New York City's Time Square or a myriad of landmark touring options. There is no need to utilize a taxi service while in Stockholm, for this is a dream city to promenade; easy to get around, identifiable mapping systems and the ever so typical Swedish person, always willing to help out with their perfect English communication skills !
Speaking of a helpful Swede-
ENTER: Elin....if you are eager enough to stay on the Sheraton's Club Level, this always smiling, sincere, yet professional representative of The Sheraton Stockholm Hotel will happily assist you with all your desires, wants, and needs. She has been working on the seventh floor for many years and even remembered me upon my last visit from times before. As a bonus, she also has children, which means she welcomes them to this elite room as an equal - there is no need to feel uneasy as most Club floors are full of premium members and business adults.
For any type of traveler, I do recommend The Sheraton Stockholm Hotel and especially its Club Lounge...for Elin should be demonstrative to her fellow employees on what it means to be ' the face of Sheraton '.....A job extremely well done by The Sheraton Stockholm's manager for entrusting Elin to correspond with not only its most demanding clients, but the easy ones like myself, that are just happy to receive unbelievable support from an impressive team member such as this vibrant, young woman - I will be certain to return !
November 5, 2013
Rated 4 out of 5 by CDH73 Above and beyond
I wanted to thank all the staff on the front desk and concierge in going above and beyond the call of duty at my most recent stay on 6th June. I had lost my passport and was worried and upset. All the staff helped me to get things sorted and I was on a plane by midday the next day. It would not have been possible without their help and I would have been home much later.
July 16, 2013
Rated 4 out of 5 by Marshmello Excellent location, helpful friendly staff
We enjoyed two packed days at the Stockholm Sheraton. The staff was uniformly helpful and friendly, the room was clean and well appointed and the location for visiting the central area was excellent. The only criticism I have is that the dinner at the restaurant at the hotel was mediocre.
September 7, 2013
Rated 2 out of 5 by NYTraveler50 Disappointing
We are sorry to say we cannot recommend this hotel. The service was poor - including giving us a room that had someone in it when I opened the door.
The bathtub/shower combo was hard to use, with the tub so high it was very hard to get out of the shower.
I was not treated like a SPG Gold, and the recetionist disputed that I was a gold member until she looked it up.
July 7, 2012
Rated 4 out of 5 by Porky21 Convenient Location
Conveniently located. Can access major sights on foot. Hotel breakfast needs improvement, though. Not enough variety and not tasty. Room is spacious and well equipped; however, shower is at a strange angle. Concierge very helpful but not always available.
September 12, 2013
Rated 5 out of 5 by JennyLB This is a great place to stay in Stockholm!
We really enjoyed the Sheraton Stockholm. We were lucky to be able to check in early and had assistance from a very pleasant porter. Our club floor room had a lake view and the two Queen beds were ideal for my husband and I along with our teenage son. The hanging space was a little limited for the 3 of us but there was plenty of shelf space. I missed having a bath and the shower angle was quite odd as one had to stand right in the corner of the shower stall, however the toiletries were very nice. The only other awkward thing was the fact that we could not open the safe fully to insert a large lap top because the wardrobe door didn't open fully. The club room amenities were very helpful a was the guest relations officer who helped us plan some activities. We enjoyed a great dinner in the 360 degrees restaurant. The location was great for shopping and restaurants and the walk from the hotel to the Arlanda Express was very easy and convenient.
July 5, 2013