Rated 5 out of 5 by Moose79 Great Location!
We enjoyed our holiday in Stockholm this year and stayed 7 nights in the Sheraton hotel. Overall, it was a great experience. As others already said, the location is perfect, you don't even have to use public transportation to get to most popular sights. And I'd advise anybody to book a superior room to the south side. Great view!
However, there were some downsides. Bathrobes were missing, and those we got after asking the room service where in bad condition. There were several stains on the furniture which could easily be wiped off (but weren't apparently), watermarks below the washbasin and on a lamp cover (I wonder how it got there) as well as dark stains on the bathroom mirror. The magnifying mirrors light didn't work, and I'm not sure if the air circulation in the bathroom was running at all.
But these minor irritations where perfectly outweighed by the great staff. Everyone, from room service and reception to the nice food & beverage ladys and of course the cook were very pleasant, attentive and helpful.
I would recommend this hotel to everyone, since its location saved us a lot of walks after 8-10 hours on foot sightseeing and our room welcomed us with comfortable beds.
We already plan to visit Stockholm during winter next year, and I'm sure we'll be back in the Sheraton hotel, too.
July 7, 2012
Rated 5 out of 5 by LLGold21 Excellent Location!!!!
This hotel is so close to everything! You don't even need to even get a taxi from the train station. A few family members met to spend several days sight seeing in Stockholm. The Sheraton Stockholm was the perfect choice for this. We were able to walk to most of the main sights of Stockholm. The staff are very polite and responsive to requests. At 0100 one morning Paula, at the front desk, was helping me with a phone call to SPG. The food and drinks in the Club Lounge were excellent. The staff working in the Club Lounge kept the food and drinks well stocked. Room service was brought promptly and was delicious. Since this is high season the hotel was running at capacity with conferences, tour groups and staff from the airlines. My waits were only 2-3 minutes. The staff worked very hard to balance efficiency and giving individual guests personal attention. I had 2 rooms and both were amazing with spectacular views, 501 and 835. I highly recommend this hotel and can't wait to start planning my next trip to the Sheraton Stockholm!
June 29, 2014
Rated 5 out of 5 by jama50 Central location
Centrally located, and close to everything. Clean comfortable rooms, excellent staff. Superb breakfast buffet with great choices. Club level is the way to go with great hor'doeuvres and a good selection of wines and spirits.
June 24, 2014
Rated 2 out of 5 by RoomForImprovement A hotel in need of improvement
I have had the opportunity to stay at the Sheraton Stockholm for many months.
The overall quality of the hotel is ok, but not great - it has a little bit of an "old" / "unmodern" feeling to it. However, the biggest improvement potential is for sure the staff receptiveness, when it comes to complaints and general handling of guest requests. Most recently I had a problem with the shower drain being clogged, which I alerted to the staff on the way out in the morning. The day after, the problem had still not been fixed, and I had to re-address the problem to the staff. Additionally, I have experienced issues with lacking attention of the check-in staff, which means that I several times have not received the "Green Choice" that I signed up for (to the extent that I now always put out the "Green Choice" sign when staying inn the hotel, which is somewhat of a hazzle.
That being said, the hotel restaurant staff is very friendly and remember you from previous visits. They always ask how you are doing and do what they can to help you with special diets.
I believe this could be a great hotel, but for now I feel very demotivated for going back, given the lack of attentiveness - when you work long hours, the basics of the hotel just need to be in place for you to relax when you are off work.
July 4, 2014
Rated 5 out of 5 by Carlacars A gem
We arrived here from Bergen, Norway, where I was recovering from pneumonia to discover our room had feather pillows. When I informed the front desk I was deathly allergic to feathers, they moved us to an "allergy free" floor. I'd never heard of that before, but it's terrific.Soon I was much better so I requested a massage, but they were all booked more than 2 days in advance. I explained how a massage was really important and by that afternoon I had one with an excellent Swedish-Greek massage therapist. The hotel is right in the heart of the city and we have been enjoying sightseeing, restaurants, everything.
June 10, 2014
Rated 5 out of 5 by Mad1503 Great location!
We enjoyed our stay at the Sheraton Stockholm. Location is amazing,very close to the old town and many restaurants. Rooms are nice, big and very comfortable.
July 3, 2014
Rated 4 out of 5 by DrWasLoyal Good
just a bit small rooms as superior category
July 3, 2014
Rated 5 out of 5 by marceldamen Excellent stay to see the Rolling Stones
Great location in the city Center of Stockholm. Very nice atmosphere in the hotel and fantastic rooms.
July 3, 2014