Rated 5 out of 5 by MichaelFromSeattle Excellent!
My job has taken me all over the World and I can honestly say that the Sheraton in Panama City, Panama has the best staff in the business. From the very helpful gentlemen who greet you at the door when you arrive (some with more than 30 years experience at this location), to the smiling staff at the front desk, to the genuine kindness of the team in the Club room on the 15th floor, I've never had a better experience at a hotel. This hotel should serve as a model for all SPG properties because their customer service is excellent. I'd especially recommend this hotel to English-speaking travelers because most of the customer-facing staff are as proficient in English as native speakers.
April 24, 2016
Rated 1 out of 5 by Bali2000 NEED TO BE CLEANER
THE CLUB FOOD, AMBIENCE, DRINKS SELECTION IS SO POOR THAT I WANT MY MONEY BACK.
NEVER SEEN IT THIS BAD...
April 20, 2016
Rated 5 out of 5 by jep24 Great Value for SPG Elites
This hotel is well located on a major thoroughfare in the San Francisco district and is across the street from the Panama Convention Center. The airport is only 15 minutes by taxi.
I had a genuinely warm greeting on arrival. The staff offered a two-room, two-full-bath corner suite upgrade without being prompted. Each room had a giant flat-screen TV with dozens of channels in Spanish and English. There was a welcome gift of cheese, fruit and nuts. I slept very well in the king-size bed. The room overlooked the tennis courts and pool as well as providing a good view of the Pacific ocean and the Panama City skyline.
The club lounge is large and has a good selection of appetizers, mini sandwiches, and deserts. My only disappointment with the lounge was that the attendant never checked to see if the guests needed anything. I would not have known there was wine to go with the ceviche unless I got up to ask.
The hotel gym is not a fitness center. It is a full-fledged commercial health club with a huge assortment of equipment and machines for any workout routine.
When I return to Panama City I would not hesitate to stay at this hotel again.
August 16, 2015
Rated 4 out of 5 by Monita Love this hotel
I have stayed at this hotel on at least four occasions and am always happy that I booked with Sheraton of Panama. The facilities are fantastic, the food is good, and the coffee shop (Las Hadas) is open 24 hours. My only complaint is that the parking is very expensive, considering it is Panama not the United States. I would definitely stay here again, great service, great people, great hotel.
February 17, 2015
Rated 1 out of 5 by starsim worst SPG experience
My experience with this hotel is not great. Starting with bad service in the pool. The quality of the room is just average. Room is small and outdated. The worst has to be with the concierge. The concierge recommended a tour which is double the price of what they said. The tour arranged by concierge has no association to the hotel. The recommendation from concierge cannot be trusted. I would avoid this hotel. Try other SPG in Panama City.
December 30, 2014
Rated 4 out of 5 by Barbara83 Great bed but no wifi in rooms
Nice accomodations with very friendly helpful staff but we were disappointed that there was no wifi in our room. We had to go down our eight flights to the business center to use wifi then we were limited to just 3 hours per day.
December 18, 2014
Rated 2 out of 5 by SSDW Weekends away
Room was small and bathroom smaller. Reservation was difficult to make and confused when I arrived. Also an issue with the valet car service.
December 7, 2014
Rated 2 out of 5 by pjuribe Customer service should be improved
I just arrive at the hotel and the staff is not customer oriented. I placed a room service order, terrible service no details about the options and after 40 min I had to call again and they told me that I have to wait 30 more minutes with the only reason that they have a lot of orders, they offer me to cancel the order which I did and the guest service person just hang up without any apologies. The services it not a SPG level
November 10, 2014