Rated 2 out of 5 by pjuribe Customer service should be improved
I just arrive at the hotel and the staff is not customer oriented. I placed a room service order, terrible service no details about the options and after 40 min I had to call again and they told me that I have to wait 30 more minutes with the only reason that they have a lot of orders, they offer me to cancel the order which I did and the guest service person just hang up without any apologies. The services it not a SPG level
November 10, 2014
Rated 5 out of 5 by alainvs Always a pleasure to be in your hotel
I travel lots for work and on thing that makes my life easy i s the fact that staying at your hotel makes me feel like home... THANK YOU!!!!!
November 3, 2014
Rated 4 out of 5 by atraveler Decent hotel, but a bit away from the city center
Stayed here for 3 nights. They have great SPG Platinum status recognition, and I was upgraded to one of their corner suites w/o asking. The check-in agent was polite and explained to me all the details. One suggestion for them is to have a dedicated SPG elite check-in line at the front desk. During peak hours, the queue gets very long and it would be appreciated.
The suite include two smaller bathrooms with shower only. It would be nice to have one bigger bathroom and/or with a bath tub. Due to the hotel location and the window angle, the living room had a nice waterview.
Their Club Lounge is nice and never crowded during the stay. The breakfast hours include full buffet items and omelette station. The evening spreads include two hot items, ceviche, fruit/cheese, salad, mini sandiwich, dessert items, and beer/wine. Complementary wireless internet access was also available in the lounge.
Location-wise, it is a bit away from the city center - you need a cab to get around. Due to the casino (within the hotel), it gets very crowded on weekend evenings, and the rather small entrance area becomes like a zoo - gets challenging to get help from the bell desk for taxi. They also seem to host lots of functions/parties which make the situation even more chaotic.
Their fitness club is fairly new and nicely equipped.
The service received from concierge was a bit mixed. One guy was very friendly and polite - he was always helpful while the other guy seemed to be bothered for a simple assistance request.
September 24, 2012
Rated 4 out of 5 by Coquibravo Club Lounge Needs Help at Night
Dear PTY Sheraton,
I came back to this hotel Oct 4th and I did stay here two week ago, I was very impressed on the service that was great two weeks ago so I was expecting the same Oct 4th. It was very dissapointing to see just two trays of cheese sticks and another of little fritter ball which were both cold upon 20 mins later of arrival to the lounge because when I arrived around 7p nothing was setup. I even heard other club members where is the staff?
In addition to this the staff was not as attentive as last time, they would never check on you and you always had to calll them for a beverage.
Next day in the morning I ran into the staff that was working the evening of my first impressed visit and truly noticed the diffrence.
October 6, 2014
Rated 2 out of 5 by Torres Poor infrastructure
This was probably the worst Sheraton I've ever stayed at. The room was small, carpet was old and dirty.. The bathroom was small, and the ceiling in the bathroom was low and looked bad. The wi-fi was simply useless that I had to settle with a ethernet cable. Staff I interacted with was responsive.
October 7, 2014
Rated 1 out of 5 by AaronHarleyBailey Tired hotel with nagging service issues
If you do not like the smell of cigarette smoke you might not like it here. While the hotel was made non-smoking by law 3 years ago (according to staff), the odor lingers on. There is new carpet but the rest of the facilities are very tired and worn. I checked multiple rooms and each had the same old, musky odor. Service is slow and in some cases indifferent. Experienced things like greasy kids handprints on the windows (filthy from the inside and outside), the 24-hour casino closing tables, getting walked in on by hotel staff even though he heard the shower running...there was a lot that did not go right on this stay and I would have serious reservations about coming back or recommending to others.
April 16, 2012
Rated 5 out of 5 by famtravel55 Welcoming stay
We stayed for 3 days whle en route to Bocas. The the hotel and facilities - rooms, gym, pool, spa, lobby, restaurants - all clean, updated, very nice. We traveled for family vacation, though many business - convention related travelers. No problems either way. The staff was very welcoming and helpful, had no problems at all. Thankfully the majority of staff spoke English very well and were very gracious with our attempts to use our ¨muy poco¨Spanish.
Enjoyed our stay.
Would be nice to have shuttle service to Allbrook (the smaller local) airport. The cabfair around town did kill us, though with a family if 5 in a city you don´t know, you take the easy / safe though expensive option of cabs flagged by the hotel.
June 18, 2013
Rated 4 out of 5 by Jubilated This hotel is in the mix.
Reservation was handled quite well despite our short notice. There were no glitches. Personnel were extremely polite and knew their job well.
October 1, 2014