Rated 5 out of 5 guest service
very good with all guest service, email, business help, language, tours.
July 27, 2014
Rated 5 out of 5 by Martin99 Best place to stay in Panama City
This hotel is the Best place to stay in Panama City. Great lounge, wonderful work out area, and friendly staff.
July 25, 2014
Rated 5 out of 5 by HongKong222 Hotel Performance Standards
This hotel measures high on performance from all staff and from features and benefits. Food service, staff attentiveness and responsiveness, cleanliness, amenities, and the ability to effectively combine business with pleasure, all achieve high marks.
July 15, 2014
Rated 5 out of 5 by Clint27 The Hotel has great staff
I would like to give praise to the bellman and staff for exceptional professionalism and hospitality. The bellman or guys at the entrance are very courteous and professional.
July 15, 2014
Rated 2 out of 5 by GuiBR Worst Sheraton I've ever stayed at
I stayed my first night in Panama in a different hotel and moved to the Sheraton because I thought I was going to find the level of quality the brand normally provides. This was probably the worst Sheraton I've ever stayed at. The room was small, carpet was old and missing in a spot. The bathroom was small, the shower bad and the ceiling in the bathroom was low and looked bad.
Staff I interacted with was indifferent to rude, with three exceptions, during check-in, check-out and at the pool restaurant on my last night.
July 1, 2014
Rated 5 out of 5 by Manny123 room temp
I was unable to lower the room temp. below
71 degrees, thermostat was locked at 71 degrees. Also i could hear the conversations from the room next door.
July 2, 2014
Rated 4 out of 5 by atraveler Decent hotel, but a bit away from the city center
Stayed here for 3 nights. They have great SPG Platinum status recognition, and I was upgraded to one of their corner suites w/o asking. The check-in agent was polite and explained to me all the details. One suggestion for them is to have a dedicated SPG elite check-in line at the front desk. During peak hours, the queue gets very long and it would be appreciated.
The suite include two smaller bathrooms with shower only. It would be nice to have one bigger bathroom and/or with a bath tub. Due to the hotel location and the window angle, the living room had a nice waterview.
Their Club Lounge is nice and never crowded during the stay. The breakfast hours include full buffet items and omelette station. The evening spreads include two hot items, ceviche, fruit/cheese, salad, mini sandiwich, dessert items, and beer/wine. Complementary wireless internet access was also available in the lounge.
Location-wise, it is a bit away from the city center - you need a cab to get around. Due to the casino (within the hotel), it gets very crowded on weekend evenings, and the rather small entrance area becomes like a zoo - gets challenging to get help from the bell desk for taxi. They also seem to host lots of functions/parties which make the situation even more chaotic.
Their fitness club is fairly new and nicely equipped.
The service received from concierge was a bit mixed. One guy was very friendly and polite - he was always helpful while the other guy seemed to be bothered for a simple assistance request.
September 24, 2012
Rated 5 out of 5 by LB1211 My #1 Choice in Panama
When in Panama for business I always stay at the Sheraton. Great location, food, and staff is always very attentive.
June 28, 2014