Rated 1 out of 5 by FinanceGuy Not recommended at all. NO housekeeping.
Pillows smell bad. Dust everywhere in the room. Dirty swimming pool. Spiderwebs on furniture. Half-eaten cookies under the nightstand. Bathroom floor tiles completely soiled and clearly do not get mopped between guest stays.
Really, really abysmal housekeeping standards.
July 8, 2014
Rated 3 out of 5 by pxc44 June Vacation
we made online reservations and in the online process we were asked to provide our arrival flight information and time we wanted to check in. So far so good as this seemed like a great ideal, especially with the daily early flights that come into Guam. We did arrive to Guam very early 5am. When we got to the Sheraton at about 6:30am we advised the front desk that on our online reservation we requested a 9 am check in and that we would check out the island until then. The front desk person had no ideal what we were talking about and asked if we had called anyone at the resort first. We advised that we had not we simply followed the instructions in the online check in. She then stated to return at 12 noon as check out time was at that time. I asked if the hotel was full and she stated no. We returned at 12:45pm and a new registration person was at the front desk. We advised her of our earlier attempt and she remarked check in is at 3pm! when i advised her as to what the first front desk person had said she stated the rooms had to be cleaned and check in would be at 3pm. I stated that the the first front desk person stated the hotel was not full she again stated that she would check and asked us to have a seat in the lobby area. Over an hour later at approximately 2pm she graciously allowed us to check in. I asked to speak to the manager on duty, Ken. Ken was extremely understanding and apologetic and to his benefit attempted to provide some appropriate compensation. I politely refused and stated I appreciated his offer, however, I simply wanted good service. And the service of the front desk personnel was lacking in my particular case.
July 1, 2014
Rated 4 out of 5 by ahnka It was good in Guam Raguna.
We have been to Guam for the honeymoon tour. Sheraton Guam Corner Suite was good enough. Ja·cuzzi in the terrace was satisfied but little bit dirty. The bed was less comfortable compared with the Westin Guam. The club floor was very good and satisfied. But the front desk was not enough to be satisfied. Whenever I contacted the front desk, they said OK, but there was no delivery for the request except 1 time of 2-3 times. In conclusion, the stay in Guam was good. Thank you.
June 26, 2014
Rated 4 out of 5 by FreqFlyer65 Busy Place
The Guam Sheraton is undergoing some long overdue renovations. The regular rooms have a constant mildewy smell that new carpet and paint should take care of.
The hotel consistently hosts events that overfill the parking lot, so if you are a guest there, I recommend not driving anywhere on a Friday or Saturday evening.
The maid service is usually great, but inconsistent, except they will always take a tip left for them. You may or may not get your towels and coffee replaced.
The hotel restaurant manages to pull off a great buffet every night. The Sheraton is still my hotel of choice when visiting Guam.
June 19, 2014
Rated 5 out of 5 by Ralphs1222 Guam
This Hotel has great features. I try to stay here whenever I return to Guam. I love the pools and all the common areas in general. The staff are polite and very helpful. The front desk manager Arnold was especially helpful.
June 21, 2014
Rated 4 out of 5 by mimaminniema Thanks to Jamie
I was in trouble that my car rental reservation was just canceled.
but Ms. Jamie(I'm not sure the exact spell of the name.), the staff of westin, Guam, saved me.
She recommanded another rental car company, so we could finish our last day with red mustang!!
thank you for your kindness.
If I would go Guam, I'll choose Westin agian
because of heavenly bed and kind staffs.
June 5, 2014
Rated 4 out of 5 by sladeagain SPG elite recognition exceptional
My second stay at this hotel. Overall, quite satisfied with the suite upgrade. Lovely room and L`Occitane ammenities.
PROS:Free shuttle pick up to/from airport is a great benefit, as taxis are pricey. Dont need a car in Guam but ground transportation is a burden. The hotel was fantastic in providing ground transportation to restaurants, Kmart (a must stop for all visitors) and shopping malls.
CON: Breakfast in the make-shift lounge is ahh so-so. If you dont eat Japanese food, the selection is minimal. Should provide the option of elite guests to eat in the main restaurant as well
March 27, 2012
Rated 4 out of 5 by YKNg Good service, nice room
We arrived in the early morning from Seoul and was met by the hotel staff (airport pick-up arranged earlier). We managed to check into our room quickly as there were no other visitors at that time and we had pre-booked the room for the previous day.
Our room had an ocean view which was really nice. We had earlier requested for a room on a quiet floor and was delighted that we had uninterrupted sleep throughout our stay.
The front counter staff were very helpful and attended to all our requests. We managed to book a 1/2 day south island tour with their kind assistance.
I took a dip in the swimming pool and was pleasantly surprised by the cleanliness of the water.
The hotel staff were very helpful and assisted to take photos with our camera when requested.
Free wifi was available in the hotel lobby and this was very useful to keep ourselves connected with love ones .
The hotel was situated outside the main city centre therefore we had to rely on the buses to move around. The buses stopped at the hotel entrance and served the many shopping complexes on the island.
This was our 1st visit to Guam and we were blessed with good sunny weather for most of the days. We enjoyed our holiday and will visit this lovely island and stay at Sheraton again in the future.
April 7, 2013