Rated 5 out of 5 by PlatinumJames Best Sheraton in Region
I LOVE this hotel. It is a very small (soon to get bigger) boutique style hotel set amidst a high end development of shops, restaurants and offices that offer walkable entertainment and food choices right outside the front door.
The hotel itself is extremely well done. The developer clearly took the Sheraton template, but dumped extra money into the interiors and lighting and decor to make it feel much more exclusive and luxurious.
My visit here this time was greeted by a very efficient staff member, while coming across as a bit cool and formal, she knocked it out of the park with getting the job done well. She was ready for my arrival, she greeted me by my name, she had my room ready and acknowledged my platinum status thoroughly with presentation of all the amenities and perks as well as upgrading me to their top suite. Can't ask for anything more than that, right? I am serious about this girl, you get the kind of organization and efficiency she was giving at 5 star $500 a night hotels - if your lucky.
My room was huge. It was an executive suite on the club floor and it had a foyer with a coffee alcove, a fitted closet system with iron, ironing board and such, a living area that was furnish with a sofa, chair, coffee table, console and a tiny wall mount TV. The room was long and narrow, it should be another two feet wider, but it was still very nice. Adjacent to it was the bedroom (not a lock off) that was nicely furnished and included it's own fitted closet system as well. It also had a HUGE bathroom that included a private water closet with a door, double vanity, bathtub, separate glass shower.
The suite bedroom also has an exceptionally tiny television.
The club lounger at this hotel is excellent. It is accessible 24 hours and it is stocked with all kinds of nonalcoholic drinks and water as well as with fruit, energy bars and snacks - even at 3:00 AM in the morning! The breakfast served included eggs, breads and pastries, fresh fruit, all kinds of cereal, coffees, teas and juices and yogurt. I was craving some meat, but it was still a great spread nicely presented in a very small but efficient room.
The bar area at the hotel is very comfortable and residential feeling with great food if you want to stay in and eat at the hotel, There are many other food choices just outside the door in the attractive walkable development.
My only complaints would be the tiny televisions and the slow internet speeds - even at the upgraded levels. Check out was smooth and efficient. They are building a second wing to this small hotel so it should get bigger soon, I hope the owner puts the same level of design attention into the new wing. It doesn't have a pool but I am told that is being added with the new addition.
This is not only the best Sheraton in the Region but it is one of the best hotels in Dallas, a secret gem run like a much fancier hotel.
December 2, 2013
Rated 4 out of 5 by Debbie1957 Great Staff
The staff are always so friendly and helpful at this Sheraton. The beds really need to be improved. We all woke up with our backs hurting and not feeling very rested.
October 6, 2014
Rated 5 out of 5 by SCS123 GREAT STAFF, FRONT DESK, RESTAURANT STAFF
I have been a loyal starwood guest since 2006 and I am a lifetime GOLD member. I have been to every single type of property from Sheraton Resorts to new W's in Paris, France. And by far, this may be the best hotel I have ever stayed in. It is not the rooms, although always clean. It is not the amentiies, love the reese's peanut butter cups in the lounge. It is the staff! I could go on and on about the staff from the maintenace team to housekeeping. But the employee of the year to me is El, the bartender. He is alwaya attentive to my needs and the needs of the other patrons. He is alway polite and makes me want to get out of my room to enjoy the bar of the hotel. An amazing guy.
August 2, 2012
Rated 5 out of 5 by luckyjas Very happy with my stay
I was very happy with my family staying at the hotel. Check in was easy and fast, the lady was so sweet and helpful. My teenage boys even mentioned how kind and helpful she was. The room was airy and bright and super clean. Breakfast had eggs, seasoned potatoes and bacon. Cold foods available as well. No pool at this time its under construction but no worries we had the option to use the Westin across from them by car, shuttle or walking distance. Plenty of place to walk to and eat. I will most definitely be back.
September 1, 2014
Rated 5 out of 5 by WF789 Hands Down Best Service
I feel a little strange writing that this Sheraton has the best services hands down, but it's true. I've stayed at SPG properties 400+ nights and this one really sticks out. I guess I have lower expectations for this hotel since it's not a resort, vacation, or big city property, but their service really surprised me. This was the second time I stayed at this location and when I walked up to the counter I was greeted by "Mr. ___, so nice of you to come back". I don't know how they knew my name. The staff was extremely attentive, asking if I knew where the workout facility was, lounge hours, etc. Whoever did the training at this facility did an excellent job and the staff is also doing an excellent job.
March 16, 2012
Rated 5 out of 5 by SHPC Absolute perfection!
We have never been more pleased with a hotel experience as we were at the Sheraton Stonebriar. The staff were top notch, meeting our every need (including accommodating us on a very late arrival, as well as altering the bedding to be feather-free and a late check-out the following day). This SPG hotel is beautiful and incredibly tasteful. We were only visiting for one night on our way home from a road trip, but we will to return to the Dallas area and plan to stay here from here on out. Located in a gorgeous, safe neighborhood, great for running, with restaurants, a few shops and a coffee shop. My only complaint is that I wish we could have enjoyed our stay for longer, but even more of a reason to return!
August 31, 2013
Rated 4 out of 5 by lynn1961 Great Customer Service
The people at the desk and in the bar and restaurant were extremely helpful. This was the weekend of the Jimmy Buffett concert so I know they were packed. I got the last room online at a great price. When we got to the room it was damp and musty, but it looks like a room two doors down had some water damage (signs on the carpet showing the floor was wet). I didn't complain because I know I got the last room. The hotel itself is in a great location, close restaurants, and was undergoing expansion to add a pool. All in all a great deal and GREAT customer service.
June 24, 2014
Rated 2 out of 5 by Keith777 Hard to get Upgraded at this hotel/Room was not good
We find it hard to get taken care of at this particular hotel as a platinum member. The room we receive on this weekend trip had black stains on the carpet and no top sheet for added cleanness for the bed. We don't stay at this hotel as much as we used too because of this problem. We want to be taken care of as valued platinum members
September 9, 2014
Rated 5 out of 5 by Kacyfaye Worth Finding
Excellent weekend at the Sheraton Stonebriar. Let me rave about the bedding, and the comfort of the bed. The room was not huge, but we were there to sleep and move on, so the star attraction (the bed) was perfect. Since we had a Club room, we had free breakfast and it was very good. But the best part of our stay was the helpfulness of the staff. We had a hard time finding the Sheraton with our GPS and had driven circles trying to locate it. The sweet (and very knowledgeable) desk clerk ask about our day and my husband answered, "Terrible" and she did every thing in her power to correct that. Water was sent to our room, a different coordinate was given to us that would get us back to the hotel, and that night my husband was checking out some information on one of their computers and they gave him a bowl of fruit (loves strawberries etc). Close to shopping and quiet. I know this is long, but I must say this hotel was "Worth Finding"!
September 1, 2014
Rated 4 out of 5 by warrior4road Great hotel
nice amenities, free parking, helpful staff and location to restaurants, shops and major business HQs make this an ideal stay for work or play. Well priced.
August 30, 2014
Rated 4 out of 5 by Stickfigure Mixed Visit This Time!
I have stayed at this location about 5 other times and have had exceptional stays every time. However, this stay was a bit different. The service was very friendly and helpful as always and the room was fantastic, but we had an incident about 1:00 A.M. that night. A man with a green button up shirt knocked on our door to say there was a complaint about us about noise. We were in the living room watching tv with the volume up to about 12 which is not excessive, so we thought this was strange. For security reasons, we did not open the door. I would have imagined that if there was a complaint, the hotel would call us instead of knocking on the door! Knocking on the door is a severe security concern in my opinion if this actually was an employee! We never found out. I have always enjoyed staying here, but may need to reconsider in the future if the security is like this and if the walls are so paper thin to hear a pin drop in the next room, especially in a suite! I didn't understand why they have connecting rooms next to a suite anyways!Maybe this was a one time thing since I have never had any problems before, but it definitely made me think about booking a room next time here unfortunately!
September 1, 2014
Rated 4 out of 5 by fitchick2014 Good and Bad
The good is although we had no pool access, we were able to enjoy the pool at the Westin which was beautiful.
The bad, the beds were horrible and I didn't sleep well.
August 26, 2014
Rated 3 out of 5 by karuna Inconsistent
Front desk personnel were extremely personable which is pleasant. Huge disconnect between housekeeping and front desk and me. Two of three days returned to a room which had not been serviced at all -- from a difficult personal task. Most frustrating. Attempts to remedy met with more frustrating babbling instead of action. Bed seemed inferior and not up to usual Sheraton standards (structure not linens). Best thing about the facility was the front desk personnel -- all very personable.
June 10, 2013
Rated 5 out of 5 by RayofSunshine Excellent Staff
My husband and I stayed in the Executive Suite for our 9 year wedding anniversary. During our stay, the hotel staff was very welcoming, accommodating, and prompt! Each staff member acknowledged us each time we passed by one another, from simple a hello, to inquiries on our room satisfaction, and how our day was going.
Out of all the hotels I have ever stayed in, this is by far the best hotel for the money!
July 14, 2014
Rated 4 out of 5 by Vern Electronic Communications
Why don't you publish your e-mail address? You have encouraged me to accept my invoice by e-mail, yet as it contains a mistake, I want to get it corrected. replying to the site that sent the invoice e-mail to me gets bounced, and there is no e-mail address on any of your electronic literature. So, other than sending you a fax or calling you, which is to be avoided due to the cost, how else other than by complaining through this review can I get in touch and resolve my problem?
February 13, 2012
Rated 4 out of 5 by Greg1959 One Issue
Enjoyed my stay ... ONE issue, we arranged for a car to take us to the concert (Jimmy Buffett, Toyota Park). We were prepared to pay $50 for a 2 person roundtrip. Very reasonable, BUT our driver was more than 8 minutes late. We were pushing the start of the show, so we dronve ourselves and were forced to pay $60 to park to insure us seeing the start. We made it, but not with 8 minutes to spare.
June 23, 2014
Rated 5 out of 5 by GreenMustang90 Nice, New Place
Only slept here. Very new hotel, next to a new shopping plaza with several restaurants. On the highway & my room faced the highway, so a little bit of road noise, though it didn't interfere with my rest (I was exhausted). GPS could not find location, so hotel staff gave me an address of a restaurant that was next to it.
July 14, 2014
Rated 4 out of 5 by Harold3 Extremely Pleasant Staff
I was quite happy with the consistent friendly hotel staff, who always greeted me like family and asked if I needed anything. I chose the 'green' option for my 3 night stay, but my in-room coffee was replenished without asking. Be careful, though, the high speed internet is not complimentary, and even when I questioned that, I was told that only basic internet was free. I did not eat here; breakfast was a little pricey.
April 28, 2014
Rated 5 out of 5 by indecisive311 Best. Staff. Ever.
I frequent this hotel for business. The staff here really takes the time to get to know you, and make sure you stay is as amazing as possible. If I had a complaint... it might be that they are too nice, ha ha. The club lounge is very nice for breakfast in the morning, and snacks throughout the day. It's also open 30 minutes later than some other Sheraton locations. The fitness center is newly remodeled and very sleek looking.
May 10, 2013
Rated 2 out of 5 by Ryben Water Issues
There was basically zero water pressure. Gravity was perhaps the only reason the water was falling from the shower head. As well, the rooms were damp. Perhaps from the air conditioner. Towels, bedding and my clothes were very damp.
July 25, 2014
Rated 5 out of 5 by Cking12 This hotel has a great staff.
The hotel staff is the most customer friendly hotel staff I have ever encountered, The food is good, The rooms are very comfortable and clean. I recommend this Sheraton every chance I get.
July 26, 2014
Rated 5 out of 5 by newbody24 room upgrade
After making a reservation with the frisco hotel, I received an e-mail with an upgrade that was available for my stay. The cost was very nominal, So I didn't think it would amount to much,But I decided to try it anyway. When we checked in, I was surprised when the upgrade included a room on a prefered floor, Late night snacks and breakfast in a private lounge. We really enjoyed the extras. GOOD JOB! LOVED IT!
July 26, 2012
Rated 4 out of 5 by WACOELITE23 Great STAFF!!!
Rooms were a bit small. Also was not able to get a fridge as promised or a roll away bed. The pool at the sister hotel is amaxzing and the staff were 5 star!!
July 28, 2014
Rated 5 out of 5 by Shardonay This Hotel was very CLEAN ! A MUST w/me!
This hotel was close to my home. I needed a place to stay quickly due to having A/C problems at my house and I needed to be close to home to get my kids to school the next day. The rate I had was very good and the hotel was in a good location and was very CLEAN, something a top priority for me! The staff were professional, helpful & friendly. I will definitely stay again and will recommend it to otherss !
September 3, 2013
Rated 3 out of 5 by PH123 Damp
There is some sort of issue with the air conditioning. Room always feels damp and kind of icky. Hopefully this will change with new addition. It almost looked like there was some mold on the walls in a couple of places. If not for this, I would really like the hotel.
July 10, 2014
Rated 3 out of 5 by Kim12 Set your own alarm clock.
This is my second time staying at this hotel and all went well except for one thing.
I set up a wake-up call for 6:00 a.m. and was woken up at 5:00 a.m. instead of 6:00 a.m. The wake-up call said: "This is your 6:00 a.m. wake up call." An hour early!!
I called the front desk to report this and ask for another call at 6:00 and that never happened. I was very disappointed with this disservice.
November 19, 2012
Rated 5 out of 5 by golflover35 great hotel and staff
this hotel was very nice,friendly and very helpfull staff.i would choose this hotel over most when in the area again. The only downside is that parking out front is hard to find early in the evening with the restaurants in the same area,take up all spaces for valet parking for themselves.i just went and ate then once the restaurants started closing all the spaces in front where open.
January 28, 2013
Rated 5 out of 5 by mike06 Clean Hotel-Excellent Staff
I stayed at the Sheraton-Stonebriar June, 2014. The hotel was spotless! The front desk staff was outstanding, especially Kedis. He epitamized what a hospitality professional should be. Great location. You could walk to four excellent restaurants and never have to dine any where else.
June 21, 2014
Rated 5 out of 5 by dddddddddddddd Great overall
Great overall. Every time I need to be in Plano, I book this hotel. Love it!
July 26, 2014
Rated 5 out of 5 by caraveo1 I love this place
This Sheraton is awesome. Everyone is very friendly and they remember my needs. Clean comfy beds and snacks when done at the office are the best. Even smells nice when you walk into the building.
El and Nick at the restaurant and Wil at the front desk always make my visit memorable. I'll always come back here when I travel, has all of the amenities of a business hotel!
June 25, 2012