Rated 1 out of 5 by MacBaz It is hard to believe it is SPG
ALTHOUGH I AM A FAN OF SPG AND WOULD LIKE TO STAY WITH YOU ON EVERY TRIP, YOU ARE NOT MAKING THAT EASY.
AT THE END OF AUGUST I HAD A VERY DISAPPOINTING STAY AT WESTIN GUADALAJARA, AND BEFORE THAT AN EQUALLY SAD EXPERIENCE AT SHERATON MONTERREY.
RF: SHERATON MONTERREY:
1. ALTHOUGH THE HOTEL HAS GOT A FRESH MODERN LOOK, THERE ARE MANY MINOR IMPERFECTIONS WHICH SPOIL THE STAY
2. BATHROOMS ARE TOO SMALL AND UNCOMFORTABLE
3. BAR TENDERS ARE CLUELESS ABOUT SERVING DRINKS AND FOOD
4. THEY GYM AND THE HALLWAY TO THE POOL ARE A DISASTER
5. THE RESTAURANT OPEN SPACE MAKES YOU FEEL LIKE EATING AT THE MIDDLE OF A TRAIN STATION
6. WORST OF ALL, THE HOTEL LOCATION IS A LIABILITY
BRIEFLY SPEAKING, I WOULD LOVE TO STAY WITH YOU AS FREQUENT AS POSSIBLE. NEVERTHELESS, I WONT DO THAT AT THE EXPENSE OF MY COMFORT AND RELAX. I AM SORRY TO SAY THAT BECAUSE OF YOUR UNDER PERFORMANCE I AM FORCED TO STAY WITH YOUR COMPETITORS UNTIL YOU IMPROVE THE EXISTING OPTIONS OR PROVIDE NEW OPTIONS IN MONTERREY AND GUADALAJARA.
September 19, 2016
Rated 1 out of 5 by Vic1169 My worst experience Ever at any hotel
Terrible customer service at Lobby with your staff, Adriana Martínez Must not be the first impression when checking in. Lack of service attitude!! Manager by the way without any intention to help at any situation. My reservation got duplicated and nobody way to help with it.
August 8, 2016
Rated 3 out of 5 by BullPower Time to refresh the rooms and facilities
This property needs a refresh ASAP.
Good service but the rooms and facilities are outdated.
Terrible experience with the lights in my room and no freezer in the room or minibar .
The customer service was good, no complains there.
June 29, 2016
Rated 5 out of 5 by SergioMorilo Amazing, after remodeling.
It was my first stay after the remodeling process. The hotel is now amazing, modern, vibrant, excellence in service. Highly recommended.
May 28, 2016
Rated 3 out of 5 by RajuD Elevator and Construction
Too much noise from elevator and peculiar smell from the carpet
March 27, 2016
Rated 5 out of 5 by ElCid New Room Hotel and Room Renovations Go A Long WaY
I have stayed various times at this hotel for the past 2 years and it is really picking up in both cleanliness and prestige.
The hotel itself has been sort of a "landmark" in the city, so its not particularly new, but they have begun an overall renovation of each room, floor and lobby that feels very "SPGsy" and fresh.
January 12, 2016
Rated 2 out of 5 by SalvadorAB SPG-Unworthy
I am still shocked at how this property qualifies to be in the SPG family. It is very old but it is undergoing renovations, I respect that. The rooms are recently re-done but they lack sufficient light to do work or get dressed. The Internet is too slow to work with. The Staff is absolutely clueless regardless what language you speak to them in. There were a couple of good guys but the manager and key staff members behaved appallingly towards us. One in our party was given one of the old rooms, she almost flew out of the city because of it. The food, both at the restaurant and room service, no matter how long I spent telling them in English and Spanish that I am lactose intolerant and that it means no dairy, cheese, cream, or anything of the sort, they still brought out every dish with even extra cheese. One night I came back exhausted and saw that my room had not been done by housekeeping, having left the morning's omelette there to stink up the entire room. I called about it, told the front desk attendant, telling them I'm giving them 20 mins to deal with it as best they can... 45 mins later the manager comes to me at the hotel bar and says that nothing has been done "because they didn't have my authorization"... SINCE WHEN DOES HOUSEKEEPING NEED AUTHORIZATION... especially after I had requested it on the phone and again in person. It was the worst experience i've ever experienced in a hotel and am so shocked that it qualifies as SPG. The area around the hotel is ghastly and unsafe.
November 21, 2015
Rated 2 out of 5 by NCGirl Very Disappointing
No recognition of Gold Status. Given very low floor room, not even the room I requested. 2 doubles not a king. Hair in bathtub. Condom wrapper beside bed. Hotel is worn out. Room looks like it needed updating many years ago. Staff tried to be helpful but obviously their hands are tied as to what they can do. Absolutely do NOT recommend this hotel.
September 9, 2015