Rated 5 out of 5 by Bettiejeen This hotel has great services.
I appreciated most the front desk, cleaning services, and quality of the food.
June 6, 2014
Rated 4 out of 5 by JC1707 I like but it would be excellente...
-not enough water, to drink at room
- should include courtesy coffee stuff
- Include microwave oven at rooms
-More vegetable in the buffet
June 3, 2014
Rated 1 out of 5 by VPofTV12 Needs tremendous improvement!!!
TV was grainy - I'm a TV executive and I expect TV picture to be clear. The engineer was very nice, but did not resolved the problem.
There was no hair dryer in the room - when I got one, it would literally stop functioning every 10 - 15 seconds. Had to request another dryer.
I seldom forget my IPhone charger, but if I requested one, it took 2 days to get a charger.
Even do I requested to speak with the GM, he never took the time even to write a note or acknowledge all the mishaps.
The staff was very nice in general, but unfortunately very inefficient.
None of the 4 clients that I visited even recommended the hotel. I stayed given my expectations of Sheraton and my friendship with one of your top executives, but unfortunately I will not be staying in this hotel on my next visit to MTY
Finally, there was a cigarette burn on the rug and the room really look "wrinkle", the bath tub dingy and outdated.
May 17, 2014
Rated 3 out of 5 by 43SLP Needs some improvement
The biggest turn off was that "club" was closed on weekends but there was no information about it when I reserved a room on club floor. There is no point getting a room on club floor when it is closed, isn't it? At least, hotel or internet site should provide the information.
April 21, 2014
Rated 3 out of 5 by Monn Decoration
The hotel is good, but it need to be remodelated. It seems like years have pass throw it, it looks old and not in very good conditions.
April 21, 2014
Rated 5 out of 5 by AndrewBrooklyn Excellent hotel, great location, professional staff
As a SPG person I like to be treated specially:) And I got everything what I wanted at Sheraton Ambassador. This is a nice hotel, great location and really professional staff. I will be back for sure.
Something about Monterrey. This city is not as bad. City Center is safe and modern. Museo del Palacio is just 10 min from the hotel, cathedral and main attractions as well.
July 14, 2013
Rated 5 out of 5 by AndrewBrooklyn Surprisingly Good Hotel
This is surprisingly good hotel. Great service, location and staff. I will be back fo sure.
September 5, 2012