Rated 3.6 out of 5 by 34
Rated 1 out of 5 by FPerez Horrible new management
I've been staying at this hotel for years. They just got new management and new management is definitely not SPG class. He did not honor any past rates, cancelled my booking and didn't give to cents about what I thought of that. The new manager is not professional at all. I will never stay there again nor will I recommend anyone stay there either.
May 13, 2015
Rated 3 out of 5 by acruz This Hotel is ok
This hotel is ok, nothing to wow. I was expecting more.
December 4, 2014
Rated 5 out of 5 by USgringa I love this hotel!
The staff is wonderful. They go out of their way to make sure you are happy. I even got a birthday dessert sent to my room. Very thoughtful.
November 14, 2014
Rated 2 out of 5 by Tony2004 outdated and dirty
After staying at this hotel for quite some time, last week they gave me a room in what I presume to be the oldest and most outdated wing of the hotel. Carpet was nasty, bathroom was tiny and the paint and furniture was way wore.
September 12, 2014
Rated 3 out of 5 by rafael my second home for 8 months
on assignment in Mexico for 8 to 12 months.
My ho e away from home. Hotels needs some help from what I expect as a platinum member but the staff are great!
August 24, 2014
Rated 2 out of 5 by rafael a good business hotel to satyin Monterey
the hotel has great character but needs work.
as a platinum member and heavy business travel I expected a lot more especially the non existing club room! very disappointing. nice décor NO amenities and no service.
July 27, 2014
Rated 5 out of 5 by Bettiejeen This hotel has great services.
I appreciated most the front desk, cleaning services, and quality of the food.
June 6, 2014
Rated 4 out of 5 by JC1707 I like but it would be excellente...
-not enough water, to drink at room
- should include courtesy coffee stuff
- Include microwave oven at rooms
-More vegetable in the buffet
June 3, 2014