Rated 4 out of 5 by weddqueen Desk Staff/ Bell Staff
Nicolas was FANTASTIC. Accomodated us in every way he could. HE WAS FRIENDLY AND MADE US FEEL AT HOME AND WANT TO COME BACK AGAIN. wHEN WE WERE LEAVING HE INVITED US TO EXTEND OUR STAY AND TO PLEASE MAKE SURE WE COME AGAIN. THE BELLMAN TOOK OUR BAGS BECAUSE WE HAD CHECKED OUT AND WANTED TO GO TO GET SOMETHING TO EAT. HE OFFERED TRANSPORTATION AND WAS VERY FRIENDLY
July 18, 2016
Rated 4 out of 5 by JGee Great location. Great staff
I enjoyed the location in Tribeca and close to Soho. The concierge, Sal, gave us excellent ideas for restaurants. I also needed help printing out a reservation and one of the staff was very helpful. Unfortunately I don't know his name. I was visiting my son who lives in NYC. The first night i was there when we were walking around in the evening I didn't feel comfortable in the area. After I voiced my concern to my son we walked on different streets and I enjoyed the area much better.
July 10, 2016
Rated 5 out of 5 by SusanandBob This hotel has everything we could ask for
The central location of this hotel and easy access to the subway make exploration of all of Manhattan and Brooklyn very easy. The great shops in SoHo are across the street and the World Trade Center & other sights in lower Manhattan are a short walk away. The hotel is very comfortable and the views from the club lounge and the room were spectacular!
July 9, 2016
Rated 1 out of 5 by travelfrequent Do not stay here if you have Platinum Status
Customer service at this hotel is terrible. Staff is very unpleasant, rude and unresponsive. Room provided was very small. Requested toiletries were never brought to my room, No staff was present at front desk when I attempted to check in. Very difficult to get a taxi. General Manager was very difficult to contact. Seemed like he did not care about the challenges this guest experienced. No material benefit for a platinum member to stay at this hotel.
July 8, 2016
Rated 5 out of 5 by ImageCatcher Associates are outstanding
From the moment I checked in I was afforded the treatment that I always expect from my favorite NYC hotel (Sheraton Tribeca New York). Front Desk Associate Nelson greeted me as an old friend would do and welcomed me back and said that I have been missed. I promised him I will not make a habit of staying away for such a long time.
Again, it was a pleasure to see your Associate Deon in the Club Lounge & Terrace. He makes every one of my evening visits to the lounge a joy. His personality and gracious ways are one of the major reasons I make the Tribeca New York my ONLY choice when I am in New York City.
Also, to all of your Associates that I see during my stays here and are not aware if their names, please give them all much kudos. There has been no one at this hotel that has not gone out of their way to accommodate any of my needs. Again, they make my stay an extremely enjoyable one.
July 4, 2016
Rated 5 out of 5 by Happytraveller2016 Fantastic staff
I have stayed in many NYC hotels and this one was by far the best, the staff were excellent, professional, friendly and caring. Bethany at the front desk was particularly great.
The room had quiet and efficient air conditioning (very rare in NYC!) and was very clean and quiet with great views.
The hotel itself is in a great location, I was lucky to have access to the club lounge which was well stocked and had access to the roof top terrace which was a great way to start the day!
Would definitely visit again, highly recommend!
June 27, 2016
Rated 1 out of 5 by Paloma28 Not worthy
The price doesn't meet the quality of the hotel. For the same price you can stay at a five star hotel, it is old, dirty and tiny. Sleeping is really hard well there is a lot of noise during the night from the hotel not only from the street.
June 9, 2016
Rated 2 out of 5 by Justin117 Poor Customer Service Unfortunately
In short, the hotel overall is fine: (1) standard room and standard facilities, which is fine, however (2) customer service was outright poor. In particular, I didnt have a breakfast order (the door hangar to put out before 2am) and so I called guest services to have someone bring it up. After 20min, nothing, so I called again, and after another 20min, still nothing. So, I called a 3rd time, and finally someone brought it up. Total time 60min...(I originally called at 10pm; it wasnt late...). Finally the next morning, the breakfast came 15min late /not in the timeframe requested. While I called and complained I got comp'd for bk, this is of little concern to me. The Service was simply not acceptable. Rest of stay was fine.
June 2, 2016