Rated 5 out of 5 by jtw74 Cabs
Disappointed that they would not hail me a cab when requested.
December 16, 2013
Rated 5 out of 5 by Patdp Nice clean place
was nice, not noisy upbeat, nice friendly Staff, nice clean Lobby, I stayed here before would go back again
December 18, 2012
Rated 4 out of 5 by jjjj24 good staff
The staff are very polite and helpful. In-room internet speed and only 3 elevators are downsides.
October 4, 2013
Rated 5 out of 5 by Scotte33 Great location.
No better place to stay for the price in lower Manhattan. Close to all the best shopping and dining.
October 11, 2012
Rated 4 out of 5 by Madi23 This hotel is a great value.
This hotel is in a convenient part of the city, has a courteous and friendly staff, and nice rooms.
January 4, 2013
Rated 4 out of 5 by MsFox Convenient Hotel for NY Stay
Good hotel for a visit to NY...close to subway and very walkable to a lot of locations.
October 7, 2013
Rated 5 out of 5 by Rachelle Great Place
The Hotel was great, the location was wonderful! AND so much more affordable than other hotels.
October 3, 2012
Rated 4 out of 5 by DandM2012 We enjoyed our stay
1. Friendly staff
2. Great location (the subway stations were very close to the hotel)
January 1, 2013
Rated 3 out of 5 by Skieso Cold draft in suits
Had to switch rooms twice due to cold draft coming from closet in the junior suites
January 24, 2013
Rated 4 out of 5 by Bola11 The bed
The bed was so comfortable. Felt like a princess it was so cosy and comfortable.
January 8, 2013
Rated 4 out of 5 by LILAparis VERY GOOD LOCATION
hotel very well located, the staff is friendly and knowledgeable. Go there!
January 11, 2013
Rated 4 out of 5 by Luckyoyo good hotel
Fair hotel with good location and customer service. The lounge is great!
July 12, 2012
Rated 5 out of 5 by Tourist Great stay
Great location, great room, great rooftop club lounge, friendly staff
July 27, 2012
Rated 5 out of 5 by golf120 first time
Was very happy with the hotel. Great location and very clean
August 14, 2012
Rated 5 out of 5 by theark Great hotel
Staff is exellant, hotel is clean and area is spectacular
May 21, 2012
Rated 5 out of 5 by N4YSM GREAT LOCATION
ENJOYED WALKING TO CHINA TOWN AND SOME GREAT RESTAURANTS.
February 19, 2013
Rated 5 out of 5 by rawfoodie perfect fit for my needs
great fit for us, nice gym and club level, great service
October 31, 2012
Rated 5 out of 5 by Reca Enjoyed my stay
Excellent service and great complimentary breakfast!
August 12, 2013
Rated 4 out of 5 by TheBigLuBu Really Pleasant Journey
We stayed in the Sheraton Hotel in Tribeca from 9th till 14th January 2013.
The staff was really helpful and always worried about our comfort.
There is everything you could expect in a hotel (Free Wi-Fi, Starbucks Coffee, Bar...). Too bad the internet connection is not free in our room...
The place is very well located, as you can get a lot of trains (metro) on Canal Street (Metro 1/2/3/A/C/E/J/Q) something really enjoyable when you walk a lot to visit NYC and want to come back by trains to the hotel when you are tired !
There a lot of really nice restaurants close to the hotel. Moreoever, manhattan, Tribeca, Soho, Greenwich Village are also close to the hotel so you can go everywhere you want, really shortly.
The only things we did not liked was the noise in the corridors. As we were on the 3rd floor, the HQ for elevator was close to our room and some employees forget that shouting in the corridors might be a disagreement for the customers.
We tried to ask for a room in the highest floor to get a nice view, but did not get it...
But these are just details !
We tested the room service as well, and it was perfect (even if the dinner was a bit too expansive).
We would definitely recommend this hotel if you want to visit NYC !
January 15, 2013
Rated 4 out of 5 by Luckyoyo good hotel
Great location and service, and the amazing lounge!
July 12, 2012
Rated 5 out of 5 by Wicked1 Great
Great location, courteous staff, comfortable !!!
January 30, 2013
Rated 4 out of 5 by AlmaStar I like!
Amazing location, excellent staff nice rooms.
November 1, 2012
Rated 5 out of 5 by SKimHy Great
Will be back for the second time in 7 days!
July 27, 2012
Rated 2 out of 5 by Alan74 Disappointing.
Chaos at the hotel. Lied to.
November 3, 2012
Rated 5 out of 5 by Ecco This hotel has great features
This hotel is very clean.
December 6, 2012
Rated 1 out of 5 by Reiko52 Front desk needs training
I stayed here back in October 2012 and had a great stay so decided to stay her for Mother's Day weekend. It was a bad mistake. My husband and I arrived from California at 7am and my husband was ill. I know that check in is at 4 pm but The front desk associate didn't attempt to accommodate us. She took our phone number and never called us when our room was ready. We came back to the hotel after 3 pm and she gave us a room with a king size bed and I had requested 2 doubles. We then had to go bak to the desk to get another room. She never acknowledged me as a starwood member and I had to call down to ask for the wifi, which never worked (i would like points credited instead, since I was unable to use it. My reservation was a combination of points for 2 nights and cash for the 3rd night and had ask the front desk associate to combine the reservation so I would not have to come back to the desk and she said she would but obviously did not....on Sunday evening while my husband and I were resting housekeeping kept knocking on the door asking when we were checking out. We was locked out of the room and had to re register before going to dinner. I have never experienced such poor service at any Starwood hotel and will not stay at this hotel again, even though it is conveniently located
May 14, 2013
Rated 2 out of 5 by Chris1969 Room #203
Room 203 is right next to the emergency stairwell. This is also one of rooms that has a balcony, was a very nice upgrade seeing I had my dog with me. HOWEVER, from approx 4am unitl 9am(on Sunday morning) the amount of traffic using the stairs was extremely high, AND "EVERY TIME" the door would close I would be woken up from either the closing bang of the door, or from people disrespectfully speaking loudly. What appeared to be a nice little room with a balcony ended up being the room of misery! Without exaggeration it was the door was slamming shut like every 3-5 minutes! What are all the people doing using the stairs at this time?!?! A new door closer or a new stairwell use policy needs to be implemented. I don't know how anybody could sleep through such situation. In my opinion the two rooms in this vicinity of the hotel are useless, who in the world could sleep through this?!?! It was clearly the worst night I've spent in a hotel in years! I would return, especially seeing it was somewhat affordable, and my dog was allowed, and I would certainly like to stay in one of these rooms with a balcony, buy not if i'm only gonna be able to get two hours of sleep! In the end, my evening in this room certainly made that slogan stand out, "the city that never sleeps", that was me on that Saturday-Sunday eve/morning! Too bad!
January 14, 2013
Rated 3 out of 5 by BadBob Great location, but...
The location of the hotel was great - an easy walk to downtown, great nearby restaurants, and a short walk to four subway stations, making it easy to get uptown quickly. The staff at the front desk were cheerful, competent, and always helpful. The room was fine, although I was expecting something larger - I used my suite nights upgrades, but rather than being a suite (I usually think of a suite having separate living and sleeping areas) it was simply a slightly larger toom. I probably would not have used my upgrades had I known this. The executive lounge was well-situated, but the food was pretty bad. In the morning the muffins were good, but the eggs, bacon, and sausage were appaling - and exactly the same every day. We finally ended up going out to breakfast at a local restaurant. Food in the evenings was different every day, but never good. The staff in the lounge were, with one exception, inattentive. In one case the person on duty spent her time in the back room eating and talking with a colleague rather than attending to guests. The coffee machine was out of milk 8 of the 10 times I tried to use it, and it never produced anything other than lukewarm coffee. The fitess center was ridiculous. There was decent cardio equipment, but dumbbells only up to 30 lbs (I thought all Sheratons had nice fitness centers). On multiple occasions there were no towels or water. In general I expect much more from a Sheraton. This was a big disappointment.
October 7, 2012
Rated 1 out of 5 by Rude13 Bad Stay
As a frequent guest of the SPG group worldwide I have become a bit sensitive about level acknowledgement and basic treatment. As I checked in on Saturday past I asked what kind of room would be given to me, since there was zero status recognition at the front desk. I was assured that I was getting the best room on hand...that basic (!) room just happened to be on the 9th floor, no view and exactly across from the elevators! As a platinum member I decided NOT to accept that room and went back to the front desk to hear that there were just "too many platinum members (!!!)" and no upgrades were possible. I enquired about a room away from the elevators and was made to to wait another 30 mins. (!) ,without as much as a complimentary drink or apology. I got another basic room, no. 1514. I checked on the net and saw that at least the patio rooms were available, but not offered! At that point I was upset enough to decide that this property would be added to my NYC-SPG blacklist! There was absolutely no reason for me to reconsider this hotel, save Corey the concierge and the lady that checked me out yesterday morning and seemed to care whether I had a good stay or not! To add on to this my wife realised that she had left her flat iron in the room, that had still not been given to lost and found. We called, spoke to Kevin and were informed that should it turn up, the shipping/mail cost to Harlem would be debited to my credit card on file....how helpful...cannot account for it, but ready to bill it!
February 22, 2013
Rated 5 out of 5 by GW2013 Best hotel staff ever
At the end of the day (pun intended), the hotel business is about hospitality and that means people taking care of other people. I have traveled over 2 million miles and have never experienced the level of hospitality my wife and I enjoyed at this hotel. Every member of the staff radiates an enthusiasm for providing hospitality that is very hard to find today in a business that seems increasingly to treat guests like database entries and the work of taking care of them as a chore.
What is especially unique about this hotel is that every member of the staff--from the maintenance personnel, to the housemaids, to the telephone staff, to the bus men, to the front desk staff--each and every one is at the top of their form, genuinely dedicated to providing exceptional hospitality. And they take great pride and enjoyment in delivering it.
As with all organizations, this top performance must be the result of leadership. And here it certainly is. We were personally taken care of by the hotel's general manager, who greeted us every day and took real personal interest in ensuring that all of our needs were met. More importantly perhaps, he not only took great care of us; he also clearly cares deeply about every member of his staff. As we were leaving, he arrived on what appeared to be his day off--in casual clothes--and said hello to every member of his staff on duty and greeted what seemed like half the guests in the lobby by name.
I have great respect for true excellence because it is both extremely rare and difficult to achieve. This is a hotel team that sets a standard by which all other hotels should be measured.
July 27, 2013