Rated 2 out of 5 by SandeepBNY Poor guest handling
Poor guest handling at every front. Issues not resolved on time. Multiple times I had to highlight to FOM to get it resolved. Very Poor housekeeping standards..
No Co-Ordination between staffs to understand guest needs,
I had an issue with room phone for which I had to ask the front office staff 3 times to rectify. The solution give was a surprise to me. They removed the phone from room.
The most unfriendly place is "Guest Service "number where you calll for any assistance. The responses are always very repulsive.
I have found a $2000 extra charge put to my CC on above my entire stay. When asked the FOM, he has no clue about the same. He said he needs to check with his staff as why that has been levied.
For every concern you need to follow up and every staff will give you big assurances and an apology.
I have cut short my stay to 2 weeks because of these issues. It’s a big NO NO for my friends and will recommend my company to remove from preferred hotel list.
May 18, 2015
Rated 5 out of 5 by Cheryl85 30th Wedding Anniversary & Renewal
The staff at this hotel are incredible. From the front desk to the Club Lounge, they were kind, accommodating and incredibly helpful. They could not do enough for you. The room was lovely and the bed is the most comfortable bed my husband and I have ever slept on! We were there for our 30th wedding anniversary and had a group of friends and family stay the weekend there with us. Everyone raved about the hotel. Definitely a hotel I would recommend and stay at again.
May 18, 2015
Rated 1 out of 5 by GazzerS Unhelpful and inflexible
By far the worst experience I have ever had at Sheraton.
I booked a room for my colleague (who was arriving the day before me). Although he had all the booking information the hotel refused to allow him access to his room (because the booking was in my name). He ended up having to book into another hotel.
After turning him away, the front office manager refused to refund the cost of the room. Unbelievable, but true.
May 7, 2015
Rated 2 out of 5 by KennyKNS Horrible Staff
The staff was rude. We arrived at 5pm and our room wasn't ready. The staff "couldn't find our reservation", made us late to dinner & didn't even offer to compensate us for their problems. The location isn't great either. The room was nice, but the staff was so horrible that its not worth staying there.
May 5, 2015
Rated 5 out of 5 by amzsf nice clean room with a view
beds comfortable and the room seemed spacious for manhattan. we look forward to visiting this hotel again on our next visit to the city.
April 12, 2015
Rated 5 out of 5 by ufuyffhjhgvjhv everything great but tv
tv selection is weak and technology outdated
April 4, 2015
Rated 1 out of 5 by FashionPRfirm I have never been so underwhelmed
I was charged four times for a room I did not not use. Amounts totaling $7,813.64. I received a confirmation of cancellation from the manager with, even so my card was still charged. When I called the hotel to try and resolve that matter I was placed on hold for over 10 minutes, then transferred from person to person with no one giving me any real clear answers. When I was finally transferred to the accounting department they told me there was nothing they could do with out a mangers approval, even though I had the cancelation and charge invoice numbers. The entirety of the staff was rude and unprofessional. I will never stay with or have any of my companies large accounts stay at any Starwood property again.
April 3, 2015
Rated 4 out of 5 by LS75 Outstanding Service by Front Desk Staff
As an SPG Platinum 75 member, I have encountered many front desk agents, and was thoroughly impressed with the service provided by Sheraton Tribeca's front desk staff. Andrea was outstanding, and went out of her way to assist me. Her manager was also very helpful.
March 14, 2015