Rated 3 out of 5 by PickyPickyTraveler Nice people but small rooms
The front-line staff at the Sheraton Tribeca are genuinely nice people who are trained well in their jobs, and as a result they provide very good service. Check-in was efficient and pleasant, and subsequent interactions with the front desk were uniformly pleasant. The staff in the Club lounge were professional, warm, and gracious.
Though the Sweet Sleeper bed was extremely comfortable and the room quiet, our Club level room (for which we paid, we did not receive an upgrade) was far too small for two people. There was no way the two of use could move around at the same time. Room furnishings/amenities did not seem to be materially better than any other Sheraton in which I have stayed.
The evening snacks in the Club lounge were disappointing -- cubes of cheese and nondescript hot appetizers that looked like they came from the sample tables at Costco. The breakfast wasn't much better, though at least there was a good selection of fresh fruit. I am convinced that the US Sheraton Club lounges are not worth the paid premium.
November 15, 2012
Rated 5 out of 5 by picklesowner Great Stay
This is a great stay, location is good with easy access to the enitre city via the subway. The staff is excellent in helping with all your needs from deli advice, to trains, to must see activities. The staff went out of their way to make my daughter feel special.
June 19, 2012
Rated 5 out of 5 by LoneStar Feels like home
I love the intimacy of the hotel as opposed to the 'conference-type' behemoths. The staff is always gracious and accommodating. It's easily accessible to anything in Manhattan & walking distance to the Brooklyn Bridge. Preferable to the madness of Times Square.
June 3, 2012
Rated 3 out of 5 by kathryneh Nothing special. Purely an average hotel with a bed.
There wasn't anything spectacular about this trip. It was a hotel with a bed and a shower. I felt safe. I didn't appreciate the lack of black-out curtain since my room was very much in the sunlight, and with NYC lights at night, my room never actually got dark.
March 17, 2013
Rated 3 out of 5 by Daniel508 Room Bedding & accessories
The comforter at least 5 lbs per piece.
its un-considerable and a waste.
cant even breath although A/C at high cold.
no guess will like it even in cold weather , i.e 10/F below.
Replace comforter is a must ! not necessary of expensive quality but COMFORTABLE !
July 7, 2013
Rated 5 out of 5 by Neoteros A great bite of the Big Apple
I spent here four nights with my family and I really could not ask for anything more. I got an upgrade for my room and the service at the Club Lounge was really outstanding, not to mention the fantastic view from the lounge terrace.
Just perfect to enjoy NYC.
August 20, 2012
Rated 5 out of 5 by ValiMi Best price/quality ratio experienced in New York!!!
I was vary satisfied with the room (both for the size and the view on Midtown skyscrapers), the very helpful and nice staff, the location of the hotel, the cleanliness. Overall I think this a very good price/quality ratio in New York. I would reccomend it!
September 17, 2012
Rated 4 out of 5 by Lucas77 Solid hotel
This is a nice, clean hotel with good service. Although breakfast is not the best and not be made available free of charge wireless internet, it is very well located for those who want to go shopping, going out and enjoying life of Manhattan.
December 9, 2013
Rated 4 out of 5 by DutchAdventurer Great location!
If you want to stay in Soho, stay in Sheraton Tribeca: excellent location for shopping and dining in Soho. Great public transport connection to Uptown and airports by metro and taxi. After shopping, the lounge is a nice place to relax.
December 30, 2013
Rated 5 out of 5 by PMG51 Great 5 Days in Tribeca
This was my 4th stay at the Sheraton Tribeca. The staff was very friendly, and very accommodating. Though the room was a little on the small side, it was very comfortable and clean, and the bed was firm and comfortable. I will definitely be back.
February 23, 2013
Rated 3 out of 5 by acoles1003 Great Staff
It may sound silly, but it didn't matter what time it was or where I was in the hotel, every staff member said hello with a smile. When you're on the road as much as I am, it's always nice to be greeted with a smile after a long day of travel.
July 25, 2013
Rated 4 out of 5 by Scotth Wonderful hotel, staff, location, views
Great property, diligent staff, wonderful location, terrific views on upper floors both North & East. Would be better if cards to rooms did not deactivate or demagnetize each day; also the guest lounge needs more tables.
January 21, 2014
Rated 5 out of 5 by Pitecu Fire Alarm
The hotel was great, the room was very neat, and the staff was very friendly, my only issue was that my fire alarm went off during a steamy shower! so make sure you close the bathroom door or else the fire alarm will most likely go off!!!
April 4, 2013
Rated 5 out of 5 by HeyDrK Interesting
The hotel was very nice. The room was somewhat small, but the amenities were satisfactory. The staff was cordial, and very accommodating! Drop-off/pick-up was quite difficult due to location, but the staff was responsive to all my needs.
October 19, 2012
Rated 4 out of 5 by Xavier Excellent but the club lounge
Overall excellent hotel, location is perfect, rooms are clean and personnel is friendly.
However the club lounge evening person was the most unprofessional and unwelcoming person I met in a SPG hotel. Also don't look in the drawers...
July 11, 2012
Rated 5 out of 5 by MaryEllen Great Hotel
The staff was always pleasant - greeted you with a smile & extremely helpful. It was very clean & secure. Wish price was a bit lower but I guess that's NYC. The price was lower than others for what we wanted. Plus very near our son.
October 24, 2012
Rated 5 out of 5 by Robmeister Sheraton TriBeCa
Great hotel, the staff was awesome, from the doorman to the front desk to the maid. Very pleasant, professional and caring. The staff's attitude was the best of all the Starwood properties this year. Will definitely stay here again
October 18, 2012
Rated 4 out of 5 by Jana424 Frequent Business Stays
I stay here often for business and find it very comfortable. The staff is always helpful and the hotel has what you need, with the added convenience of Soho and Tribeca within blocks.
February 25, 2014
Rated 2 out of 5 by Nrays Bad experience
The rooms were not cleaned and there were definite odors. The room was not made up after being out from 11 am until 4 pm. The staff did not respond with the appropriate concern when we told them of our needs and the deficiencies
August 26, 2013
Rated 4 out of 5 by franster Great Location
The location is perfect. The room is small and the bathroom is very basic. The room looked a little worn. The lobby and lobby bar are good and the business centre was excellent. Overall good for the price and great for location.
December 19, 2011
Rated 5 out of 5 by Robin13 The staff was outstanding!
Every one of the staff we encountered were wonderful to my family and made us feel appreciated and welcome. My husband and I have now stayed at this hotel twice and would not think to go elsewhere when we return to New York!
March 31, 2013
Rated 5 out of 5 by Mari0414 Great location!
This location was great for someone traveling from NJ. Didn't get to use most of the amenities offered because of the nature of my visit, but maybe next time around. The room and services provided by the staf were excellant!
November 21, 2012
Rated 5 out of 5 by George24 Hotel has an excellent location & a service oriented staff
In the middle of the Tribeca area in Manhattan, easily accessible to public transportation and within walking distance from all the area attractions. The hotel staff is eager to help, even when the hotel is fully occupied...
February 18, 2013
Rated 1 out of 5 by sdfasdfasdfa Awful Experience
Every single day there were numerous items that really irked me about this stay. I'd have to say the staff is completely oblivious here. The Hotel is nice but the staff in general is clueless. I'm never staying here again.
May 6, 2013
Rated 5 out of 5 by EJ60 Great Hotel for Working Needs
The staff at the hotel was so accommodating, friendly and fufilling all your needs. The maid tried to keep the room very clean and the linens fresh.
I will definitly stay there again and I am in NYC for work all the time.
April 30, 2012
Rated 5 out of 5 by nanell53 Great stay!
My family & I had an overnight stay here for a wedding in the city. We were very pleased with all aspects of this hotel, from the service of the staff to the cleanliness of the rooms. We would definitely stay here again.
August 18, 2013
Rated 4 out of 5 by DAGC15 Great staff
The room was a little small, but overall, really enjoyed our stay. The staff makes the hotel, especially Eddie and Nadir who were both really helpful and awesome.
The club lounge is nice too, especially the breakfast.
January 3, 2013
Rated 3 out of 5 by Pieter89 Well located between Tribeca and Soho
The location suited us very much: the average practical hotel without fuss in a central location.
Would come back, when internet access is up to the current standard. Also in the lobby it was very slow and cumbersome.
September 30, 2012
Rated 5 out of 5 by Universaltraveler1 Hotel personnel and their service
The hotel personnel and their service was outstanding. People generally do what they are assigned to do. It was very refreshing to see this hotel's staff working in such unity, whenever and wherever they were needed.
July 31, 2012
Rated 1 out of 5 by travelfrequent Small Rooms
Staff does not meet this guest expectations. This hotel does not seem to care that a guest is a platinum member. Also, was unable to reach general manager to communicate my dissatisfaction with the room size.
June 16, 2013