Rated 1 out of 5 by Dan140 Below expectations
Though I didn't arrive until 11pm, I ended up with one of their worst possible rooms. It was handicap accessible room directly outside the noisy elevators. It was late and I simply asked for a different room the following night and nobody ever got back to me. As a SPG Gold member, I stay at Starwood properties frequently and usually get much better service. The room was poorly cleaned the following day (missing towels, toilet paper and remaining trash). The gym is fairly pathetic and filthy. I was able to catch an earlier flight and leave a day early and when I checked out at noon, they charged me for an extra night even though the cancellation policy was same day at 6pm. I plan to call Starwood and try to get a refund and complain about their manager who told me that he would email me to followup but I have yet to receive an email from him.
On the positive side, there is a great juice bar next door and $1 pizza slices across the street.
October 18, 2013
Rated 4 out of 5 by FormerNYer Friendly and Helpful Staff
Everything went smoothly thanks to the help of the staff. Thank you!
October 18, 2013
Rated 5 out of 5 by Phil33 Friendly Staff
All the staff were helpful and friendly! The room was clean and the view spectacular.
October 15, 2013
Rated 5 out of 5 by Phil33 Great Stay! Highly recommended!
Our recent stay at the Sheraton Tribeca New York Hotel was a wonderful experience! The hotel staff demonstrated a terrific demeanor towards us as being very competent, helpful, pleasant, personable, and kind. The accommodations were very clean and welcoming. The bed in our room was extremely comfortable. We wish we had this comfort on our own mattress. The bathroom shower area was roomy, easily accessible, and nicely detailed. The view...awesome very of NYC! We also had the opportunity and pleasure to experience the 21st floor terrace. The Club was very comfortable with food and drinks and the opportunity to sit inside or outside to enjoy the ambiance of gorgeous views of the NYC skyline especially at night!
Our sincere compliments and thanks to the Hotel staff for making our first stay in NYC a memorable experience! We highly recommend the Sheraton Tribeca as a destination for staying in NYC! We will stay there again for sure!
Mike & Linda Connors, Derby, NY
October 15, 2013
Rated 4 out of 5 by RICHERA1 Door man Eddie was fantastic
Eddie made it feel like home. He was awesome.
Rooms need some place to put your clothes. No drawer space is very challenging.
Bathroom was dark and we needed a bulb changed.
October 14, 2013
Rated 4 out of 5 by Hazydazy14 Good experience
I stayed at the Sheraton Tribeca using my Starwood Preferred Member points for one night to celebrate a friend's bday. I found the service to be okay (nothing great) and the rooms were small and non-descript but clean. However, I was blown away by our experience with one particular staff member who made our lives easier and our trip more enjoyable the entire trip. The doorman, Eddie, was friendly and helpful and went out of his way to make my friends and I feel like we were on vacation. Thanks Eddie!!! We would come back just to see you!
October 13, 2013
Rated 4 out of 5 by DavidF very comfortable
Hotel is in great shape and great spot if you need to be at this end of Manhattan. Staff was great - friendly and most accommodating. Club floor and lounge are wonderful. Terrace with views back to the north towards mid-town might be one of the best views in NYC.
October 12, 2013
Rated 5 out of 5 by Boy4 Pleasantly surprised
It wouldn't look like it from the street, but this hotel is great and has a lot to offer. My wife and I reserved a room block for our wedding and all of our friends and family that stayed here really enjoyed it. The location may not seem like the best in town, but I wouldn't let it prevent you from booking a room here. I really enjoy hanging out in the neighborhood and there are many nearby subway options to get around.
October 9, 2013
Rated 5 out of 5 by brynmawr brynmawr
the hotel was very clean and met all of our needs and is staffed with incredible people who truly want to assist their guests.
October 8, 2013
Rated 4 out of 5 by MsFox Convenient Hotel for NY Stay
Good hotel for a visit to NY...close to subway and very walkable to a lot of locations.
October 7, 2013
Rated 4 out of 5 by jjjj24 good staff
The staff are very polite and helpful. In-room internet speed and only 3 elevators are downsides.
October 4, 2013
Rated 5 out of 5 by Phil33 Great Hotel in NYC
Super hotel with an outstanding staff and very comfortable rooms. Great view of NYC and the Club Lounge is a great plus for SPG members.
September 30, 2013
Rated 3 out of 5 by Leroy2013 Hotel for hard-hearing and light traveler!
Was Check-in was very pleasant and the staff always very helpful. Was given, upon my request, a "quiet room" with a nice view towards the Hudson. Booked and received a 27 sqm room (no SPG Gold upgrade!).
Room was clean and fine but if you book this size room, make sure you open your suitcase in the lobby. It may be very difficult in your room.
The major disappointment was that, although the hotel is only 3 year old, the windows are not sound proof and you can hear the heavy traffic on Canal street including the endless sirens and honking! A pity.
Finally elevators were not optimal as it took up to 10 minutes to get down in the morning.
September 22, 2013
Rated 5 out of 5 by Lauri46 Fantastic Hotel Experience
We so enjoyed our stay at this hotel. The staff, room, view and area were fabulous. We have never had such a well informed and helpful staff experience. The accommodated our need to store bicycles so that we could enjoy some great rides on the Greenway and over the Brooklyn Bridge. The area is full of great restaurants and things to do! Soho, Little Italy and Chinatown are just a short walk away. Easy to get to the Seaports and Ground Zero. We had a gorgeous view of Midtown with the Empire State Building front and center. It was amazing. Cannot wait to return to see more of this great area! Thanks for a memorable weekend!
September 19, 2013
Rated 2 out of 5 by LJMJR Valet Parking a Joke!!!
I used the valet service for my vehicle at this hotel. Before checking out I called the ticket in from my room and, after waiting on hold for 15 minutes, was told the car would be right down. When downstairs, we waited another 15 minutes and were then finally approached by a valet person. He checked ticket number and told me it would be right there. 15 minutes later the same thing, would be right there. Another 15 minutes later, the same thing again. Finally after an hour of standing outside the valet told me to walk across the street to the parking garage to get my car. Why did I pay $55 for valet parking when rates are $37 at the garage if I had to get my car myself? This is not what I have come to expect from SPG and I was/am quite disappointed. Especially since I missed my appointment after standing around for an hour only to be told to get my car myself.
September 16, 2013
Rated 3 out of 5 by Cannotrecommend It was "okay"
The personnel were great. Everyone was friendly and wanted to provide service. I have noting but good things to say about the service and staff.
Here is what I did not like at all. The food and dining. The breakfast was extremely average and the ONLY place to get dinner was sitting at a couch with a very small bar table eating food that tasted and appeared to be precooked, microwaved food. Yuck and at a high price. Could not even sit at a dining table. Sad. To be specific about the dinner I had two meals there. The salmon was dry as toast with absolutely no flavor, and the pasta was store bought with a jar sauce and a few slivers of squash thrown in. The chef needs to go and they need to open the dining room for meals. I do NOT want to eat precooked food on a couch with a small bar table for dinner.
September 14, 2013
Rated 5 out of 5 by Robert30 Great value
Very nice, newer property. Probably one of if not the best value in the area - above average room size at a reasonable price.
Easy walk to subway (A,C,E,N,R,1), Chinatown, Little Italy, SoHo, or the village.
Restaurant open only for breakfast, but with nearby options, this is a non-issue.
Free breakfast included with more corporate rates than other US Starwood properties.
September 14, 2013
Rated 5 out of 5 by JCinCanalStACE The staff is awesome
Stayed here again this past weekend and the hotel staff really shines. I look forward to each and every stay.
September 10, 2013
Rated 4 out of 5 by Msayegee1 Wedding Weekend
My husband and I were referred to this Sheraton for a wedding stay. The staff, to a person, were fabulous, guiding us and advising us. Everyone was sweet and kind. The bathroom needed some touching up, but the room itself was sparkling clean. We were quite pleased by the location, the quality of the staff and the value we received for our money.
September 9, 2013
Rated 5 out of 5 by sek12 Excellent Experience
Updated and clean rooms, courteous staff, great location. Really couldn't think of any negatives other than my suite upgrade request didn't clear but not too surprising given it was a busy weekend.
September 8, 2013
Rated 4 out of 5 by AM220 Great Customer Service
After a work event, the customer service team had a fruit plate waiting for me in my room. It was over and above any expectation I had and was appreciated. The rooms were comfortable, but there was some street noise. Valet was great to work with. Overall I would recommend.
September 5, 2013
Rated 2 out of 5 by PMRREG Disappointed
Nowhere on any website does it indidcate the rooftop is only for certain guests. VERY DISAPPOINTED! Even though the bed was very comfortable, I will not stay here again.
September 3, 2013
Rated 4 out of 5 by HR325 good
When I checked in, I had submitted a tax exempt form. Yet when I got the bill it still had taxes on it. I am running around trying to get this fixed, but there is no e-mail on the bill I can correspond with and the phone number just gets me to some answering machine
September 3, 2013
Rated 5 out of 5 by boother Great Hotel! Great Location!!
Great Hotel, great people, super friendly, super helpful, very clean, very comfortable sleeping, close to amazing restaurants, shopping, site seeing.. did I say great people!!!!
September 1, 2013
Rated 3 out of 5 by Parkingissue Few glitches in our stay
We did not have turn down service our second night, so we had no towels to take a shower in the evening.
Second, when I called to find out about parking they told me $55 a night which was fine. When we arrived they told us $65 a night for an oversized vehcile...ok...., however when we checked out we were then told $75 a night!! Unacceptable, at that rate I never would have parked. We called for a manager and had it changed to $65 a night. Received no apologies!
August 26, 2013
Rated 2 out of 5 by Nrays Bad experience
The rooms were not cleaned and there were definite odors. The room was not made up after being out from 11 am until 4 pm. The staff did not respond with the appropriate concern when we told them of our needs and the deficiencies
August 26, 2013
Rated 5 out of 5 by nanell53 Great stay!
My family & I had an overnight stay here for a wedding in the city. We were very pleased with all aspects of this hotel, from the service of the staff to the cleanliness of the rooms. We would definitely stay here again.
August 18, 2013
Rated 5 out of 5 by JDSPgh Perfect Hotel for Perfect Trip
Family trip to New York with 3 kids (10,8,4) and grandparents. This hotel and the staff could not have been any better. The location is great - easy access to subway and short walk into great neighborhoods. Every member of the staff was terrific and the hotel was clean and relatively quiet. We will be going back to NYC and definitely will stay here again.
August 15, 2013
Rated 2 out of 5 by rae379 Very nice staff, but I need staff who can also manage a hotel.
The staff are all very nice. However, more than "nice staff" is required to have a good hotel stay. The elevators were in dire need of attention - you'll get in the elevator and spend 10 minutes re-entering your key into the security slot until finally the elevator will register that you've entered your key and you'd like to go to a floor. This gets old real fast. Once in your room, the TV has no channel guide so you have no idea what is on TV. When I called guest services to see if maybe I just didn't know how to use the remote control, I was told, "Yea, I know there's no TV guide - it bothers me too, but we've never had one. And if you want to use the channel list in your room to at least know which channels are which, make sure to add 4 to each channel number - we added 4 channels a while ago and didn't update the guide." Uh, ok, good to know.
You'll also notice that the air conditioner can be set all the way down to 60 degrees, but in actuality the lowest temperature it will reach is 71 - I have a temperature gauge with me - even with it going all night. The air conditioner will also blow on you all night due to the layout of the room. Further, I took 2 luke warm showers in 2 days because the water heater isn't turned up enough. Oh, and whatever you do, don't take a room upgrade if you're offered one. I was given a suite, which I appreciate. But all suites are on the lower levels and it is LOUD with all of the NYC noise - mine was on the 3rd floor- even though the staff promised "this is a very quiet room." I moved after 1 night to the 10th floor and it was better.
I was emailed halfway through my stay to ask how it was going; I responded that I was having problems and never received a response. This is not how management should interact with customers. Always respond to guest emails, even if the issue has been resolved and you're only following up to say, "I hope your issue is resolved and I'm sorry it occurred."
There wasn't much I liked, but I did enjoy the club lounge. The food was pretty good - breakfast and dinner - and the outside patio is nice with a great view of the NYC skyline. Just look forward to battling the elevators to get up there. Also, the valet guys were great and went the extra distance to get me a cab in the rain two mornings in a row. Overall though, there are better choices in NYC at this price point.
August 14, 2013
Rated 3 out of 5 by 1Murph13 Eddie C.
I travel all over the world and stay at many high end hotels in executive suites most of the time. As an executive member and an SPG card holder for years, I have been given the opportunity to stay at the Sheraton with complimentary drinks worldwide in the lounge. I was surprised that was not the case here at the Sheraton Tribeca. I am aware that rules are different in the States compared to overseas but I was hoping that complimentary drinks and better food would have been provided. Having said that, the staff treated me and my son very nice during our two separate stays in August. One person I would like to recognize is Eddie C. He greeted us at the door entrance and continued to take care of us every time we saw him in the lobby. What a great guy and a helpful employee you have there. I hope he is treated well by the Tribeca management. I don't think you want to see this guy get away. I can't say enough about him and was really the only bright spot of our visit to the Tribeca Sheraton.
August 14, 2013