Rated 4 out of 5 by galdang Great housekeeping, so-so front desk
I've stayed here before, so figured I knew what to expect.
Housekeeping was mostly on top of it all (just missed the complimentary bottled water on day 2 of 3).
Front desk was peculiarly uninterested in me as a customer, and made sure to avoid eye contact at all hours. Strange - this didn't happen on the previous visit.
Still, a good property with a great location.
June 11, 2012
Rated 5 out of 5 by LoneStar Feels like home
I love the intimacy of the hotel as opposed to the 'conference-type' behemoths. The staff is always gracious and accommodating. It's easily accessible to anything in Manhattan & walking distance to the Brooklyn Bridge. Preferable to the madness of Times Square.
June 3, 2012
Rated 4 out of 5 by Dudley Convenient Location
Next door to Tribeca, SoHo and Chinatown; a convenient subway ride to Midtown.
Staff friendly and helpful. Hotel was full, but staff worked hard to check us in as quickly as possible.
Room was smaller than expected, not as accomodating as previous stays. No mention of Club level, even though we are Starwood Gold Elite and made reservations four months prior to arrival.
Carpet in 12th floor hallway stained and in neeed of attention.
June 3, 2012
Rated 3 out of 5 by Rajit Not what I've come to expect from a Starwood Hotel
The room was a little cramped and if you're expecting to be able to sit at the desk and get any work done then its going to be tough.
There is lack of a minibar or any amenities besides one cup of coffee/tea in the room.
On check-in I had to stand around 15 minutes at the SPG Gold/Platinum counter to get the front desk staff to serve me.
On departing I asked the front desk staff to arrange a taxi to the airport. Several black cars are always parked outside the hotel. She booked a car for me and on my asking told me the total charges of $85 need to be paid to the driver. I had already mentioned that I intend to pay by credit card. When I reach the airport the driver asks for $98. I was in a hurry and didn't want to argue so I paid and left but I would advise fellow travelers to have the conversation of these charges with the driver before heading out.
May 28, 2012
Rated 1 out of 5 by PlatinumBlonde Very Disappointing!!!
I am a loyal SPG Platinum and I never chose to write negative reviews, however I feel it necessary to write this review as a forwarning to others looking to stay here. I had a scheduled trip into the city and due to a family emergency could not make the trip.
Rather than being understanding, the hotel instead chose to charge me for the room - their excuse was that they could not sell the room - however one of the front desk people confimed that they were sold out.
So like a previous reviewer - I was dinged for a room I did not take and they received double compensation for the room
This is a terrible way to treat Platinums. I am personally very dissappointed in this customer service and DO NOT RECOMMEND THIS HOTEL
May 24, 2012
Rated 5 out of 5 by KV12 This hotel had everything I needed, and then some!
I went to NY to meet my son and help him find an apartment. He wanted to live in Chinatown so I booked the Sheraton Tribeca, thinking we would be close to his search area. The hotel is new, it's compact but makes excellent use of space, and has everything one could possibly need beginning with the Starbucks kiosk in the lobby to the Business Center, another restaurant and a knowledgeable and friendly front desk and concierge staff. I made use of the Fitness Center which offers a good choice of equipment and we were upgraded to the Lounge level where I enjoyed the rooftop garden and the amenities of the Lounge on a daily basis. The room was well appointed with a flat screen tv, comfy chair, a desk and chair and an armoire with a safe. The bathroom was pristine with a contemporary flair. The location was not ideal for theatre, museums or Central Park, but I had such a great experience that I would probably stay here again and make the commute!
May 24, 2012
Rated 5 out of 5 by theark Great hotel
Staff is exellant, hotel is clean and area is spectacular
May 21, 2012
Rated 2 out of 5 by Unhappybusinesstravel Poor SPG Recognition
I have stayed at the Sheraton Tribeca six (6) times since August, 2011. I am a SPG Platinum Guest. My most recent stay involved an inadvertent duplicate reservation made through SPG.com for one evening. My check-in time was at approximately 6:30pm, close to the evening cut-off. The front-desk clerk, the manager on duty and subsequently the hotel general manager insisted that since I had two reservations, I must pay for both rooms regardless of the innocent mistake. The general manager subsequently told me by email the hotel was filled to near capacity, so I am sure the hotel could have easily accepted a reservation or walk-in after 6:30pm, or, I suspect, I was charged for the second room, and then the hotel likely rented the same room again earning a double rental on a single room.
May 15, 2012
Rated 5 out of 5 by FitKat Great Staff = Great Visit!
It bears repeating. The staff is very helpful and friendly! I had a great visit. and would highly recommend the Sheraton Tribeca. People can make or break your stay somewhere and here they definitely make it! The location is convenient to subway stations, shopping, etc. Overall very good!
May 5, 2012
Rated 4 out of 5 by DestinationLounge For work or play this is the stay
Staff was great. Room were comfortable, nice bathroom/showere. Hotel lounge and view was a huge plus. Breakfast was good...afternoon nibbles kind be better.
May 3, 2012
Rated 5 out of 5 by EJ60 Great Hotel for Working Needs
The staff at the hotel was so accommodating, friendly and fufilling all your needs. The maid tried to keep the room very clean and the linens fresh.
I will definitly stay there again and I am in NYC for work all the time.
April 30, 2012
Rated 3 out of 5 by ProPhotographer Suite not sweet
So, as a platinum member we have 10 upgrades to a suite. I used two of those for this room. 1) tiniest suite ever (of course, it's NYC)! 2) view of elevator shaft on third floor.
April 28, 2012
Rated 5 out of 5 by eliza9675 Great location and helpful staff!
The location of this hotel is great! The subway station is directly behind the hotel and the staff gave such great directions regarding the subway that I felt like a pro by the time I left. The concierge was so helpful! I basically ran down a list of everywhere I wanted to go and he mapped it out for me. There was lots of shopping just a block from the hotel as well as some inexpensive pizza/bagel places next door.
April 24, 2012
Rated 4 out of 5 by Manju Overall nice hotel
This hotel met our expectation the staff was friendly and helpful. The rooms were small but very clean and comfortable. The only difficulty was parking which is to be expected. There was a mix-up with getting our car upon departure (on the staff or parking garage end) instead of 30 minutes it took about 1 1/2. The staff was very nice and helpful and I assume it was the supervisor who told us he would credit the parking charge. The charge was never credited to my account. I called and left a message on the managers voicemail and never got a call back. Again, the hotel was very nice as well as the staff, it those little things that aren't taken care of that make a big difference though.
April 15, 2012
Rated 4 out of 5 by NYCNYC Perfect Location
Staff was extremely helpful and attentive, room had a great view, and we got a free breakfast when we mentioned that we were celebrating a birthday!
March 27, 2012
Rated 1 out of 5 by starwoodgold okay location, poor customer service and bad quality
I stayed at that hotel about 3 weeks. First stay was okay, lack of room comfort was offset by pleasant customer service of the front desk supervisor, who checked me in and was very accommodating.
First impressions are deceiving:
1. Customer service:
Horrible, unless you are talking to the gentlemen, who is I believe front desk supervisor.
2. Room quality - very poor. You hear every noise in the hall, i stayed in corner rooms and still it was very noisy. If you stay below 9-10th floor, good luck falling asleep as it is very loud from constantly busy Canal str.
3. Location �� makes you feel like you are in a 3rd world country the moment you get out of the hotel you are faced with fake purse and watch sellers. The nice part of the location is if you work out of financial district, it is close by.
4. Amenities – Restaurant staff is nice and friendly, food is okay. Gym is horrible. It smells very bad with concentrated cleaning supplies.
Bottom line, this hotel feels like a cheap hostel, rather than 200-300 / night, even for NYC prices.
March 22, 2012
Rated 5 out of 5 by shiframeir great new hotel, perfect for a Soho/Tribeca visit
Really nice new hotel with reasonable pricing and small but functional rooms (about normal for NY).
rooms were new and clean, with great hookup center for computer/dvd player into tv and nice work desk and chair. Was kindly recognized as an SPG Goldmember and got upgraded to a nice club room with pretty city view. Club is beautiful here, with great views from the club terrace and nice outdoor couches.
Biggest issue was the need to swipe your card in the elevator, which sometimes just couldn't read your card, so i (and several others) were stuck several times waiting to have someone else make a lucky swipe, or swiping repeatedly until it worked, while the elevator went around on its own. Although other reviewers complained of noise from Canal Street, we were on a high floor and never heard any traffic noise.
Other than the elevators, the bed was great, room and bathroom was great (with cool new shower), and location was great for a funky chinatown pubcrawl/long walk to to the village. Will come again.
March 14, 2012
Rated 4 out of 5 by Adam Nice,Clean Sheraton
I initially stayed at this hotel because I received a low rate for a single night stay with my wife.
This is a new property. It is on the Tribeca side of the Soho/Tribeca boarder in Manhattan. The rooms are nice and, if you prefer downtown to uptown (as I do), this is a good choice.
When you check in, the staff did a good job of recognizing my Starwood status. They upgraded my room and they made some credible restaurant recommendations.
The rooms were a good size. The bed was comfortable and we had a great view facing West.
March 10, 2012
Rated 4 out of 5 by nwc2013 Glad to see improvements!
The first two times I stayed were excellent, the two abominable and unacceptable. I decided to give it one more try.
I'm glad I did. This stay was very good, the staff was responsive and my stay was pleasant.
The lounge in the lobby is pleasant, but the furniture is stained and worn. It would help their overall appearance, which is otherwise good, to recover or replace it.
March 7, 2012
Rated 2 out of 5 by nwc2013 This used to be a great hotel
The first two times I stayed here it was great. Although I had to go inside to get someone to take my car, once inside the staff were pleasant efficient. The third time I stayed again I went inside to ask someone to valet the car. After 20 minutes, when no one came out, I called and was told someone would be right out. After the third call, I struggled my numerous bags inside, gave the desk staff my car key. No apology. With both arms full, they asked if I needed helped getting my luggage out of the car. Too little, too late.
My room was considerably smaller than the first to times, and the bathroom was not clean. They moved me to another room where two out of three lights were burned out, leaving the room quite dark.
The staff was unhelpful and unpleasant.
I tried it once more, thinking it might be a fluke. A worse experience. I spoke with the manager, to no avail, she was not in the least helpful.
So you're wondering why I'm giving it one more chance this weekend. I have two functions in Tribeca, and both within walking of the hotel. This will be the last try, if they got their act together, I'd love to be a regular.
Frankly, I was encouraged by Lowell's responses to several poor reviews. I am hoping that means that someone actually is paying attention and responding to problems. That is, after all, what most people want. I regret having spoken so highly of it to colleagues after my first two experiences here.
February 27, 2012
Rated 3 out of 5 by EddieTM Club it next time?
Stayed here for one night. Have stayed at other NYC Sheratons and have had similar experiences. Small lobby area, lots of traffic, no quiet place to be. Lights too bright, even in the evening. Room was fine, good size for NYC. Bathroom exhaust fan REALLY loud and because it's connected to the lighting, you had to have it on when you were in there. Fitness room is adequate but on the small side. I realize with NYC hotels that space is at a premium but I wish the Sheraton brand went a bit further to figure out the public vs private spaces. The rate was right, though, so I really can't complain.
February 16, 2012
Rated 3 out of 5 by BmanMTL Going downhill?
We stayed at the Tribecca Sheraton about 8 months ago and loved it. This time it was just so-so. I am surprised at the positive reviews of the staff - we had quite a different experience. The lounge staff were constantly texting on their cell phones, and esepcially in the evening absent for long stretches (over an hour on the Saturday night) The gym is in desperate need of a good cleaning - the wipes to clean equipment were out for the last two days of my stay! And we had numerous issues, including our room being missed for cleaning one day (even after we called to remind them!) and our room key stopping at the regular time, despite having a late checkout. And when we went to get the key issue resolved, it was a ten minute wait because only one staff member was on. The room was still great and clean, but compared to a year ago, a much worse overall experience. We're looking at other options for our next trip to NYC,
January 26, 2012
Rated 5 out of 5 by yofarbs Friendly, Helpful Staff
I had a great stay at the Sheraton Tribeca. The room was wonderful (the Platinum upgrade was particularly nice), but I the staff was outstanding: always pleasant, always helpful.
January 23, 2012
Rated 3 out of 5 by Odyssey Decent for basics
The hotel rooms were a bit small but all the basics were covered and the lounge is spacious with a decent selection for breakfast (strangely, no oatmeal though). Staff is responsive to needs and the green promo option is excellent for extra points on the side.
My only stipulation is the gym. If you are one to workout on a regular basis, the gym here is not a good choice. The space is very tight, there is a very limited number of machines (e.g. 4 treadmills, 2-3 ellipticals, and 1 bike machine). Note that the bike machine is a forward seated bike machine as opposed to an upright seated bike. If you workout in the evening or early mornings, you have a bit of a crowd to beat.
January 23, 2012
Rated 2 out of 5 by ddiva Just O.K.-Disappointed
I stayed here with my child the week in between Christmas and New Year.It is very dark if you do not have the blinds open.The closet is so dark you cannot see to get dressed.They open from the opposite side of room .Terrible design because if you open the blinds and you are on the canal st. side people in the buildings can see right in.You have to turn on the light to see in the bathroom the noisy fan goes on too.The rooms are teeny.I asked for a luggage rack three times and no one ever responded back to me.So i took a piece of furniture out from under the desk and put my luggage on top of that.I am an spg member and and stayed on many points.I was surprised at how average the service was.The girl who checked me in was very nice and so were others that worked in the club lounge and front desk.This seems to be the bright spot of our stay.The elevator key thing is maddening.Once my teen forgot her key and then had to go to the lobby and get another one so my teen could go back to the room to get the key and was grilled by the front desk person.This key to go up and down is a testament at how bad the area is.The club lounge is nice but you have to pay extra.There is a great view from there of the empire state bldg.However the outside deck needs some flowers or lighting to make it comfortable to take in the view.The house cleaning person left me a nice note and I was going to leave her a tip.When I went to check out however,she said I drank two of the five dollar water!Which I did not and so check your bill.Then I had to spend time waiting to ask them to remove the charge.The walls are also paper thin.I was laughing at watching Jimmy Fallon on a friday night at around 1 a.m.(I was on a different time zone) and the person next to me hammered on the wall.The same respect was apparently lost on him when he loudly spoke on the phone at 6:30 a.m.and made his child cry.The beds are comfortable I will say that.
January 19, 2012
Rated 4 out of 5 by Sand Great Location
the staff was wonderful and the hotel is in an excellent location. David & Mike D were very attentative and helpful.
January 18, 2012
Rated 5 out of 5 by Adam A Job Well Done
I interacted with the staff during check-in, check out, and in the concierge lounge. I was treated very well by the staff. They were friendly and attentive.
The room was both new and clean. The bed was comfortable and everything worked as it was supposed to.
The lobby was nice and access was easy. Overall, it was a nice stay !
January 12, 2012
Rated 4 out of 5 by NYtraveler Great staff
Staff has been great so far. They recognize you if you are a regular.
The gym is on the smaller size at this property. They should consider placing some mirrors in front of the machines. When you're on them, you stare at the wall and don't know if anyone is coming from behind... safety thing.
January 9, 2012
Rated 1 out of 5 by Djcal Poor Service
Very disappointed in this hotel, they refused to refund us for our stay when we had to cancel due to Hurricane Irene. Poor leadership and awful customer service seem to be typical of this independently owned Sheraton.
January 4, 2012
Rated 5 out of 5 by jag1234 Very friendly staff
Room not quite ready when I went to check in -- staff gave my girls free chocolate milk, brought me the keys while I was waiting. Lounge great view looking uptown. Comfortable beds as usual for sheraton.
January 1, 2012