Rated 5 out of 5 by Kmarty12 Can't express enough how amazing this hotel is being run
Clean , staff was excellent , great hotel.
November 23, 2015
Rated 5 out of 5 by KGbizz12 This hotel was amazing
The staff and accommodations are top notch !!! I will tell everyone about how great this hotel is
November 23, 2015
Rated 5 out of 5 by CPCU Great Hotel, With SUPERB STAFF
Great Hotel with Superb Staff
I have stayed at this Hotel several times over the past two years and yet to be disappointed. The rooms have AWESOME BED'S that rival the Westin Heavenly Bed. The Fitness Center is well maintained with up to date Lifefitness Cardio Equipment. I would like to ESPICALLY thank one of the Hotels Front Desk Help. The young man's name is Nicolas. I had a minor issue during my most recent stay. I mentioned to him almost in passing, not expecting anything other than a sympathetic ear. He really listened, took notes and told me he would follow up with me. Just the fact that he took the time and displayed a professional and pleasant attitude was more than enough. However he took it upon himself to follow up with me regarding my minor issue. This is the blueprint for what hotel service should be in the industry. Please feel free to pass this message to the General Manager on what tremendous employee you have in Nicolas. I want to express my sincere thanks to him for his follow up and service.
November 16, 2015
Rated 4 out of 5 by Docpeter Great location. Needs upgrading
This hotel was just what I needed for my short NYC visit. Location was perfect for my needs. I did notice that the lobby is both small and looks worn. The room was small but comfortable.
November 10, 2015
Rated 2 out of 5 by worldtravellerz Better value available elsewhere
I just completed my stay in Sheraton Tribeca, and found it to be underwhelming, particularly for the price. I booked a specific room type with a patio and the hotel failed to honor the reservation because the room wasn't available after all. They offered to have me move the next afternoon but as business travelers are aware, we don't have the time to deal with hotel failures when we' in the middle of the work day. The staff tries very hard, but frankly, there better values for the money in the same area which reliably deliver quality service.
November 6, 2015
Rated 3 out of 5 by WestCoastSoutherner Used to be a fan, now VERY disappointed
I used to love this hotel and its club level lounge and amenities, which I enjoy as an SPG Platinum. However, I can no longer recommend this hotel nor stay here. For a property of this stature, price, and location, I expect better than a continental/pastry breakfast in the club lounge. There used to be several hot food options as well as fresh fruit and pastries. I was informed this morning the hot food options were no longer. I was told I must pay for a hot breakfast, which is definitely not a "free breakfast" one typically expects as a Platinum member at a Shetaton property. This is unacceptable given I primarily use this hotel as a base for work in the area.
October 28, 2015
Rated 4 out of 5 by SOsorio The hospitality at this hotel goes above and beyond...
The staff at the hotel have clearly been well trained. The bell boys, the reception staff, the people managing the suitcases post check-out are all very kind, friendly, and keen to help.
October 20, 2015
Rated 5 out of 5 by ctj12 Great stay - amazing views!
This hotel was wonderful. The views from the club lounge were incredible. Very comfortable hotel. One word of caution - be careful heading east on Canal St outside the hotel.
October 2, 2015