Rated 1 out of 5 by PlatinumBlonde Very Disappointing!!!
I am a loyal SPG Platinum and I never chose to write negative reviews, however I feel it necessary to write this review as a forwarning to others looking to stay here. I had a scheduled trip into the city and due to a family emergency could not make the trip.
Rather than being understanding, the hotel instead chose to charge me for the room - their excuse was that they could not sell the room - however one of the front desk people confimed that they were sold out.
So like a previous reviewer - I was dinged for a room I did not take and they received double compensation for the room
This is a terrible way to treat Platinums. I am personally very dissappointed in this customer service and DO NOT RECOMMEND THIS HOTEL
May 24, 2012
Rated 5 out of 5 by MacPaul Hotel with superior customer service
We arrived a couple of hours before our check in time and was greeted by Will Olivera who kindly found a room for us that we could check into right away or he offered us an opportunity to upgrade to a room with a view of the city if we waited a couple of hours. We decided to wait a couple of hours and when we returned, our upgraded room was ready - definitely worth the wait. Will provided us with recommendations for shopping districts and dining options. My boyfriend and I throughly enjoyed our stay at the hotel and we will definitely be back - thank you to Will and the staff for meeting our every need. This is definitely a place to stay and it is close to everything!!!
December 2, 2014
Rated 5 out of 5 by David527 Service Exceeded Expectations
To be honest, we were concerned about staying here based of some of the reviews. However we found EVERYONE we came in contact with to not only be professional and helpful but the staff was perhaps the best part of our trip! We are pretty easy going and there was never a hint of pretension or an unwillingness to go beyond the call. The Management should be proud. We would definitely stay here again. The amenities were adequate and our upgraded room (thank you) was plenty spacious for Manhattan. For what we needed this was the right choice.
May 28, 2013
Rated 1 out of 5 by Jkja12 Not your average Sheraton
Poor quality, poor service and poor amenities. For example, my room was not cleaned for 2 days in a row and I had to request maid service both days. The front desk acted as though it was my fault and insinuated I'd left the do not disturb sign on the door (two days)?
Gym was horrible, bar staff and service was minimal, there really isn't a restaurant and location is subpar.
The doorman and the concierge were the best part of my 4 night stay.
December 9, 2014
Rated 1 out of 5 by Robb9498 Out of 478 nights through SPG, this is the worst hotel
Staff put me in a wheel chair accessible room, without informing, me, asked to move and they did not do so. I had to go down and get them to move me at 1130 at night. Waited for more than 15 minutes to valet my car. My car was late after giving them 2 hours to get my car at the specified time. Staff was not friendly.
November 24, 2014
Rated 5 out of 5 by Askesa GREAT LOCATION
Love this hotel! Nice rooftop and friendly staff! Wilberto and his team are awesome!
November 7, 2014
Rated 1 out of 5 by H3ctor Not willing to Help
I asked this hotel for some help given my platium status but they were too big time to assist. I would choice another hotel over these one.
December 7, 2014
Rated 4 out of 5 by VeryGoodPointsStacey Reasonably priced hotel
This hotel is in a strange spot - not quite Tribeca, not quite SoHo but does provide easy access to transportation and some of the best restaurants are within walking distance.
The hotel staff is friendly and helpful. The wifi in the rooms was pretty good, but slow in the lobby.
The rooms are clean and comfortable. There are spectacular views and the view from the club lounge can not be beat.
The price of the hotel by NY standards is reasonable (usually) so it's a good choice on a budget.
November 12, 2014