Rated 4 out of 5 by WillM Neighborhood location/not touristy
I have stayed in a lot of Starwood properties, including many in NY. Every member of the staff was very nice. The cleaning staff was terrific. I was there for multiple nights. I hate it when I move everything into a pile to have it out of my way and the cleaning staff feels they have to move it all back. That didn't happen here. The man who cleaned my room was Alex. I only know this because he hand wrote a nice welcome note after my first night there. He replaced what needed to be replaced and left what I wanted them to leave. I have never understood why some hotels change your sheets every night even though I didn't put the card out. It was beastly hot in NY when I was there and the AC worked great in spite of my window facing into the sun. By NY standards, both the sleeping area and the bathroom were spacious. There is not a lot of closet/dresser space for two. I was fine alone. It was very clean with no bed bugs.
I usually stay mid town to up town. This was a change of pace and I really liked it. It is a neighborhood location, not a tourist location. That was fun. it was perfectly safe though some may find the busy foreign street vendors on Canal intimidating. I enjoyed them. You are blocks from multiple subway stops, though I also love to walk around New York. The view was of a NY neighborhood, not the Empire State building, etc...I was fine with that, but just know that in case you expect the tourist skyline.
My big gripe which drops this to a 4 was the bar. (I am giving it a 4 in comparison to other chain hotels, not in comparison to the Plaza or the Palace Hotels. On a Plaza/Palace scale of a 5, i would give this a 3.) The bar tender was great. Friendly, attentive without being pushy, helpful with advice. The restaurant is only open for breakfast. I didn't eat there. You can eat at the bar (they call it the lounge). The food was really good for a chain hotel. The gripe was that I stayed at the end of the month. In stead of restocking the bar when needed, they have a monthly budget and they were out of my first 5, yes 5, choices. This is a very short sighted policy and I hope they reconsider it.
It was so hot, I decided not to pay up for the club floor as I didn't think I would take advantage of their roof deck. If it was nice, I would try it. Some Starwood hotels give gold members club access if on another floor. This one does not. There are plenty of NY Times in the lobby.
A few tips: 1) If you have time, walk across the Brooklyn bridge which is minutes from the hotel. It only takes 25 minutes to walk it/45 if you read the historical signs. The view of the city on the way back is almost spiritual. Bring water if it's hot. When you get to Brooklyn, take the stairs down on the left. At the bottom, turn right and walk about a block for a tree and bench filled park to cool off and rest a bit. 2) for $50 all inclusive you can order a car to the airport. It is about $15 more than a cab and I found it well worth it. 3) talk to the bar tender, concierge and doormen. They were all helpful and kind.
Over all I would go back, unless it is at the end of the month!
July 2, 2012
Rated 5 out of 5 by Rondad33 Couldn't be better
This was our first time at this hotel. We know New York well and wanted to stay in the area of Canal Street. The location was superb. Room was just the right size, and the bathroom also was sized correctly, with an excellent shower. Staff was accomodating, friendly, and extremely helpful. Although we had internet access in the room, the computer "pod" in the lobby was an excellent idea. Overall we are very pleased with this hotel and will definitely stay again. Highly recommended.
June 27, 2012
Rated 4 out of 5 by Scottedina Great View From Club Lounge
Very nice staff and willing to help. love the Club Lounge, what a view. The hotel was sold out so no upgrade but other wise had a great stay!
June 26, 2012
Rated 5 out of 5 by picklesowner Great Stay
This is a great stay, location is good with easy access to the enitre city via the subway. The staff is excellent in helping with all your needs from deli advice, to trains, to must see activities. The staff went out of their way to make my daughter feel special.
June 19, 2012
Rated 5 out of 5 by GaryG Top Notch
This property is "Top Notch" 5 stars without the 5 star price! The staff is great and the location was excellent, just where we wanted to be. I'll definately stay here again.
June 18, 2012
Rated 5 out of 5 by GaryG Great Team!
No matter the need or questions the staff always came through big! Combined with
great rooms and great views this was the perfect choice.
June 18, 2012
Rated 4 out of 5 by RobNYC Great hotel in great location
This Sheraton exceeded my expectations by providing a warm and welcoming experience with full recognition of my SPG status. The staff goes above and beyond and the roof deck offers one of the more beautiful views of the city and empire state building you'll find in NYC. I'd recommend it to anyone.
June 12, 2012
Rated 4 out of 5 by galdang Great housekeeping, so-so front desk
I've stayed here before, so figured I knew what to expect.
Housekeeping was mostly on top of it all (just missed the complimentary bottled water on day 2 of 3).
Front desk was peculiarly uninterested in me as a customer, and made sure to avoid eye contact at all hours. Strange - this didn't happen on the previous visit.
Still, a good property with a great location.
June 11, 2012
Rated 5 out of 5 by LoneStar Feels like home
I love the intimacy of the hotel as opposed to the 'conference-type' behemoths. The staff is always gracious and accommodating. It's easily accessible to anything in Manhattan & walking distance to the Brooklyn Bridge. Preferable to the madness of Times Square.
June 3, 2012
Rated 4 out of 5 by Dudley Convenient Location
Next door to Tribeca, SoHo and Chinatown; a convenient subway ride to Midtown.
Staff friendly and helpful. Hotel was full, but staff worked hard to check us in as quickly as possible.
Room was smaller than expected, not as accomodating as previous stays. No mention of Club level, even though we are Starwood Gold Elite and made reservations four months prior to arrival.
Carpet in 12th floor hallway stained and in neeed of attention.
June 3, 2012
Rated 3 out of 5 by Rajit Not what I've come to expect from a Starwood Hotel
The room was a little cramped and if you're expecting to be able to sit at the desk and get any work done then its going to be tough.
There is lack of a minibar or any amenities besides one cup of coffee/tea in the room.
On check-in I had to stand around 15 minutes at the SPG Gold/Platinum counter to get the front desk staff to serve me.
On departing I asked the front desk staff to arrange a taxi to the airport. Several black cars are always parked outside the hotel. She booked a car for me and on my asking told me the total charges of $85 need to be paid to the driver. I had already mentioned that I intend to pay by credit card. When I reach the airport the driver asks for $98. I was in a hurry and didn't want to argue so I paid and left but I would advise fellow travelers to have the conversation of these charges with the driver before heading out.
May 28, 2012
Rated 1 out of 5 by PlatinumBlonde Very Disappointing!!!
I am a loyal SPG Platinum and I never chose to write negative reviews, however I feel it necessary to write this review as a forwarning to others looking to stay here. I had a scheduled trip into the city and due to a family emergency could not make the trip.
Rather than being understanding, the hotel instead chose to charge me for the room - their excuse was that they could not sell the room - however one of the front desk people confimed that they were sold out.
So like a previous reviewer - I was dinged for a room I did not take and they received double compensation for the room
This is a terrible way to treat Platinums. I am personally very dissappointed in this customer service and DO NOT RECOMMEND THIS HOTEL
May 24, 2012
Rated 5 out of 5 by KV12 This hotel had everything I needed, and then some!
I went to NY to meet my son and help him find an apartment. He wanted to live in Chinatown so I booked the Sheraton Tribeca, thinking we would be close to his search area. The hotel is new, it's compact but makes excellent use of space, and has everything one could possibly need beginning with the Starbucks kiosk in the lobby to the Business Center, another restaurant and a knowledgeable and friendly front desk and concierge staff. I made use of the Fitness Center which offers a good choice of equipment and we were upgraded to the Lounge level where I enjoyed the rooftop garden and the amenities of the Lounge on a daily basis. The room was well appointed with a flat screen tv, comfy chair, a desk and chair and an armoire with a safe. The bathroom was pristine with a contemporary flair. The location was not ideal for theatre, museums or Central Park, but I had such a great experience that I would probably stay here again and make the commute!
May 24, 2012
Rated 5 out of 5 by theark Great hotel
Staff is exellant, hotel is clean and area is spectacular
May 21, 2012
Rated 2 out of 5 by Unhappybusinesstravel Poor SPG Recognition
I have stayed at the Sheraton Tribeca six (6) times since August, 2011. I am a SPG Platinum Guest. My most recent stay involved an inadvertent duplicate reservation made through SPG.com for one evening. My check-in time was at approximately 6:30pm, close to the evening cut-off. The front-desk clerk, the manager on duty and subsequently the hotel general manager insisted that since I had two reservations, I must pay for both rooms regardless of the innocent mistake. The general manager subsequently told me by email the hotel was filled to near capacity, so I am sure the hotel could have easily accepted a reservation or walk-in after 6:30pm, or, I suspect, I was charged for the second room, and then the hotel likely rented the same room again earning a double rental on a single room.
May 16, 2012
Rated 5 out of 5 by FitKat Great Staff = Great Visit!
It bears repeating. The staff is very helpful and friendly! I had a great visit. and would highly recommend the Sheraton Tribeca. People can make or break your stay somewhere and here they definitely make it! The location is convenient to subway stations, shopping, etc. Overall very good!
May 5, 2012
Rated 4 out of 5 by DestinationLounge For work or play this is the stay
Staff was great. Room were comfortable, nice bathroom/showere. Hotel lounge and view was a huge plus. Breakfast was good...afternoon nibbles kind be better.
May 3, 2012
Rated 5 out of 5 by EJ60 Great Hotel for Working Needs
The staff at the hotel was so accommodating, friendly and fufilling all your needs. The maid tried to keep the room very clean and the linens fresh.
I will definitly stay there again and I am in NYC for work all the time.
May 1, 2012
Rated 3 out of 5 by ProPhotographer Suite not sweet
So, as a platinum member we have 10 upgrades to a suite. I used two of those for this room. 1) tiniest suite ever (of course, it's NYC)! 2) view of elevator shaft on third floor.
April 28, 2012
Rated 5 out of 5 by eliza9675 Great location and helpful staff!
The location of this hotel is great! The subway station is directly behind the hotel and the staff gave such great directions regarding the subway that I felt like a pro by the time I left. The concierge was so helpful! I basically ran down a list of everywhere I wanted to go and he mapped it out for me. There was lots of shopping just a block from the hotel as well as some inexpensive pizza/bagel places next door.
April 24, 2012
Rated 4 out of 5 by Manju Overall nice hotel
This hotel met our expectation the staff was friendly and helpful. The rooms were small but very clean and comfortable. The only difficulty was parking which is to be expected. There was a mix-up with getting our car upon departure (on the staff or parking garage end) instead of 30 minutes it took about 1 1/2. The staff was very nice and helpful and I assume it was the supervisor who told us he would credit the parking charge. The charge was never credited to my account. I called and left a message on the managers voicemail and never got a call back. Again, the hotel was very nice as well as the staff, it those little things that aren't taken care of that make a big difference though.
April 16, 2012
Rated 4 out of 5 by NYCNYC Perfect Location
Staff was extremely helpful and attentive, room had a great view, and we got a free breakfast when we mentioned that we were celebrating a birthday!
March 27, 2012
Rated 1 out of 5 by starwoodgold okay location, poor customer service and bad quality
I stayed at that hotel about 3 weeks. First stay was okay, lack of room comfort was offset by pleasant customer service of the front desk supervisor, who checked me in and was very accommodating.
First impressions are deceiving:
1. Customer service:
Horrible, unless you are talking to the gentlemen, who is I believe front desk supervisor.
2. Room quality - very poor. You hear every noise in the hall, i stayed in corner rooms and still it was very noisy. If you stay below 9-10th floor, good luck falling asleep as it is very loud from constantly busy Canal str.
3. Location – makes you feel like you are in a 3rd world country the moment you get out of the hotel you are faced with fake purse and watch sellers. The nice part of the location is if you work out of financial district, it is close by.
4. Amenities – Restaurant staff is nice and friendly, food is okay. Gym is horrible. It smells very bad with concentrated cleaning supplies.
Bottom line, this hotel feels like a cheap hostel, rather than 200-300 / night, even for NYC prices.
March 22, 2012
Rated 5 out of 5 by shiframeir great new hotel, perfect for a Soho/Tribeca visit
Really nice new hotel with reasonable pricing and small but functional rooms (about normal for NY).
rooms were new and clean, with great hookup center for computer/dvd player into tv and nice work desk and chair. Was kindly recognized as an SPG Goldmember and got upgraded to a nice club room with pretty city view. Club is beautiful here, with great views from the club terrace and nice outdoor couches.
Biggest issue was the need to swipe your card in the elevator, which sometimes just couldn't read your card, so i (and several others) were stuck several times waiting to have someone else make a lucky swipe, or swiping repeatedly until it worked, while the elevator went around on its own. Although other reviewers complained of noise from Canal Street, we were on a high floor and never heard any traffic noise.
Other than the elevators, the bed was great, room and bathroom was great (with cool new shower), and location was great for a funky chinatown pubcrawl/long walk to to the village. Will come again.
March 14, 2012
Rated 4 out of 5 by Adam Nice,Clean Sheraton
I initially stayed at this hotel because I received a low rate for a single night stay with my wife.
This is a new property. It is on the Tribeca side of the Soho/Tribeca boarder in Manhattan. The rooms are nice and, if you prefer downtown to uptown (as I do), this is a good choice.
When you check in, the staff did a good job of recognizing my Starwood status. They upgraded my room and they made some credible restaurant recommendations.
The rooms were a good size. The bed was comfortable and we had a great view facing West.
March 10, 2012
Rated 4 out of 5 by nwc2013 Glad to see improvements!
The first two times I stayed were excellent, the two abominable and unacceptable. I decided to give it one more try.
I'm glad I did. This stay was very good, the staff was responsive and my stay was pleasant.
The lounge in the lobby is pleasant, but the furniture is stained and worn. It would help their overall appearance, which is otherwise good, to recover or replace it.
March 7, 2012
Rated 2 out of 5 by nwc2013 This used to be a great hotel
The first two times I stayed here it was great. Although I had to go inside to get someone to take my car, once inside the staff were pleasant efficient. The third time I stayed again I went inside to ask someone to valet the car. After 20 minutes, when no one came out, I called and was told someone would be right out. After the third call, I struggled my numerous bags inside, gave the desk staff my car key. No apology. With both arms full, they asked if I needed helped getting my luggage out of the car. Too little, too late.
My room was considerably smaller than the first to times, and the bathroom was not clean. They moved me to another room where two out of three lights were burned out, leaving the room quite dark.
The staff was unhelpful and unpleasant.
I tried it once more, thinking it might be a fluke. A worse experience. I spoke with the manager, to no avail, she was not in the least helpful.
So you're wondering why I'm giving it one more chance this weekend. I have two functions in Tribeca, and both within walking of the hotel. This will be the last try, if they got their act together, I'd love to be a regular.
Frankly, I was encouraged by Lowell's responses to several poor reviews. I am hoping that means that someone actually is paying attention and responding to problems. That is, after all, what most people want. I regret having spoken so highly of it to colleagues after my first two experiences here.
February 27, 2012
Rated 3 out of 5 by EddieTM Club it next time?
Stayed here for one night. Have stayed at other NYC Sheratons and have had similar experiences. Small lobby area, lots of traffic, no quiet place to be. Lights too bright, even in the evening. Room was fine, good size for NYC. Bathroom exhaust fan REALLY loud and because it's connected to the lighting, you had to have it on when you were in there. Fitness room is adequate but on the small side. I realize with NYC hotels that space is at a premium but I wish the Sheraton brand went a bit further to figure out the public vs private spaces. The rate was right, though, so I really can't complain.
February 16, 2012
Rated 3 out of 5 by BmanMTL Going downhill?
We stayed at the Tribecca Sheraton about 8 months ago and loved it. This time it was just so-so. I am surprised at the positive reviews of the staff - we had quite a different experience. The lounge staff were constantly texting on their cell phones, and esepcially in the evening absent for long stretches (over an hour on the Saturday night) The gym is in desperate need of a good cleaning - the wipes to clean equipment were out for the last two days of my stay! And we had numerous issues, including our room being missed for cleaning one day (even after we called to remind them!) and our room key stopping at the regular time, despite having a late checkout. And when we went to get the key issue resolved, it was a ten minute wait because only one staff member was on. The room was still great and clean, but compared to a year ago, a much worse overall experience. We're looking at other options for our next trip to NYC,
January 26, 2012
Rated 5 out of 5 by yofarbs Friendly, Helpful Staff
I had a great stay at the Sheraton Tribeca. The room was wonderful (the Platinum upgrade was particularly nice), but I the staff was outstanding: always pleasant, always helpful.
January 23, 2012