Rated 5 out of 5 by Jeff2015 Hidden gem in the heart of Indy
Fantastic hotel, located in the heart of downtown Indianapolis...near the parks and monuments. Steps from the circle, short walk to Pacers, Colts, and Indians venue! Hotel in great shape, decor is contemporary with warm colors. Staff over the top friendly and professional. Bar was small and pleasant. I had breakfast in the restaurant...accommodating. Wait staff was friendly and timely.
May 4, 2015
Rated 5 out of 5 by mzztoy Anniversary getaway
My husband and I came to this hotel for our anniversary weekend from Michigan and we loved it! Check in was very easy and the staff were very friendly and welcoming. We stayed on the club floor because we received an email to upgrade the room. It was worth it to upgrade to the club level. Every staff member that we encountered was very nice and we really appreciate the service we received. We have no complaints and now we are in the process of planning a family trip to Indianapolis and staying at this hotel.
April 27, 2015
Rated 2 out of 5 by GoIndy Disaapointed
Online booking said parking package but i had to pay for parking. Check in experience very bad. Front person gave us a room with King size bed close to elevators and said that`s the only room available. On confronting he asked the manager on duty and all of a sudden he was able to find another room. Room smelled rusty. Very small bathrooms. Bathrooms color combinations of side wall, flooring, counter top horrible. Room heating system not great. Wanted to have check out time extended to 1pm instead of 12pm--front person wanted to charge me for that. Overall Disappointed with service and would not recommend it to anybody. Only good thing about this hotel is it`s location.
April 21, 2015
Rated 4 out of 5 by DJM67 Great location in Indy but don't stay under fitness center
I truly enjoyed my stay at Sheraton downtown. Great location, very helpful, superb comfortable beds. But the only negative was that we were on the 20th floor under the fitness center! We were awaken to the sound of weights dropping and running on the treadmill! Luckily or it was an hour before I had to get up! I did inform the front desk that morning that I would highly recommend moving the fitness room! I will stay there again next year just not on the 20th floor!
April 12, 2015
Rated 4 out of 5 by rly53 Elevators
Frequent guest but I am noticing the elevators are getting slower to reach floor after being summoned for pickup.
March 23, 2015
Rated 5 out of 5 by ohiogigi Relaxing Stay before the Shamrock Run!
We loved the hotel and especially the staff. I have a young daughter and everyone was friendly and talked to her...she began to look for certain people whenever we were in the lobby. So nice to have staff who care! Thank you!
March 15, 2015
Rated 1 out of 5 by Sonshine03 Disappointing for a Sheraton
I made this reservation for king bed, standard room over two weeks before checkin in, and at check in was told no king beds were available at that time. Totally unprofessional and unacceptable. So OUR room was given to someone else?? If the err is in the part of the hotel, an upgrade is in order, not a downgrade to two standard beds. Any hallway activity was easily heard, and the street noise(even though we were 15 floor) was as if right out our window. Esthetics were ok, but the king bed situation gets a big hotel zero rating.
March 15, 2015
Rated 3 out of 5 by Bauer05 Disappointed in bill
No I wouldn't! I was charged 186 for a room. Made an mistake on the date changed date next day and still was charged twice for my stay. As my debit card has been charged multi times...very disappointed!
February 17, 2015