Rated 2 out of 5 by Slm310 Disappointing at best
I spent two nights at this property this week, to say out dated is an understatement. It is in major need of complete renovation. From hotel rooms with the door signs falling off, to peeling wall paper, to squeaky bed frames, two dysfunctional elevators overall this simply is not up to Sheraton standards. Further, the base Internet is not functional at all even for basic email.
November 7, 2015
Rated 1 out of 5 by bostontraveler14 Dank and dated.
First of all - the staff here is amazing! Everyone was excellent – except security.
But overall I cannot recommend this hotel. This Sheraton took way to many shortcuts in renovations. They renovated a small and very old building and put the new Sheraton room touches into it, but did not renovated the building itself... The elevators are slow, old and extremely disgusting. The ceilings and bathrooms are extremely low (I'm under six feet and felt cramped). The maids don’t dust. (The bathroom and beds were extremely clean). The rooms are loud.
The fitness area is tiny on the 21st floor and the machines are dated and broken. The first half dozen or so floors are a parking garage - which is odd.
Lastly, there is a massive homeless problem in this hotel and neighborhood. They have limited security that does not stop them from coming right in. The poor staff in the restaurant had to call security every half hour to get some crazy hobo out of the restaurant, and the security guard was extremely hesitant to remove them. They lock the lobby restrooms to prevent them from using them, but how about locking the front door? If I was a single woman taking at this hotel I would have been scared out of my mind.
November 5, 2015
Rated 2 out of 5 by Kim1963 This hotel has disappointed me for the last time!!!
I am a Starwood Preferred Guest and have been to this hotel 4 times and all 4 times something has gone wrong. This time it was room service. We ordered the same meal, sandwich, fries, and a fruit bowl simple right? One of us ordered sweet potato fries and the other regular fries. We received the sandwiches, both received regular fries, no fruit bowls, and 1 napkin and 1 set of silverware for 2 people. In the past it has been check in is at 4 and our rooms weren't ready and we got in them at 5:30. The rooms weren't clean. It was my husband and I and 2 other couples and their rooms were not ready or clean either. The manager said we would get vouchers for another stay and we never received them. I contacted him by email twice and he never returned my email.
October 23, 2015
Rated 4 out of 5 by AttorneyTim Great Staff but tired Property
The staff is absolutely wonderful...called me up to arrange my Platinum upgrade...everything perfect...but the property itself needs renovation. Thy put me in a nice suite but it needs updating badly. But still a great property and would recommend
October 19, 2015
Rated 1 out of 5 by CCStone Throw your money in a water fountain instead
My family and I are extremely disappointed in the Sheraton Downtown Indianapolis. The rooms were dusty, pillowcases appeared to have dried snot on them, bathroom floor had hair all over (not our hair or snot), elevators had greasy handprints everywhere, lobby looked like it had never been vacuumed, front desk clerks were rude. The only positive feedback from us would be the view from the pool at night.
August 25, 2015
Rated 5 out of 5 by Rae58 last minute stay
Heading back home to Chicago I decided to spend the night in Indianapolis. The staff at the front desk were friendly and helpful during check-in. My room decor was very nice and the bed was very comfortable. After getting settled in my room, I went back down to the front desk and craving Indian food asked for a recommendation. Jaspreet, who was working at the front desk told me about 3 places, but said based on my criteria, which one would be my best bet. He was not only professional and friendly, but spot on. Best dinner I have had in a long time. May come back just to have dinner and spend the night. Thanks, Sheraton, for making the last night of my trip a great one!
August 14, 2015
Rated 2 out of 5 by ArmyRetired2004 Poor check in
For starters i got there at 5:30 for check in and my room wasnt ready was told about a half hour so we went to eat and came back around 7:00 room still not ready so I went to the Bar and drank a couple of drinks went back at 8:00 and still no room and I was told then he would see what he can do and would call me and let me know what he finds out so i return to bar at 8:30 I went back and still no room but they would move me from a king room to a traditional room with 2 beds needless to say I didnt catch it but was billed the higher amount for the cheaper room. The pool closed at 9 thirty minutes after we were checked in so cant really say if it was nice or not. While sitting at the bar there were 6 other people also waiting for rooms also so this is not a one time thing. The parknig garage was too low and my factory truck would not fit in it so I parked a block away.
July 27, 2015
Rated 5 out of 5 by gigimueller always a pleasure
Whenever my husband and I come to downtown Indy, this is where we stay. There is so much within walking distance from the hotel. If you need to catch the bus or hail a cab, that's right out front as well. We always look forward to staying at the Sheraton City Center.
July 26, 2015