Rated 3 out of 5 by JohnQBusinessTraveler Great Location
I have stayed at this hotel several times and the location is perfect. This time I got a suite and found it comfortable and spacious. THey have tried to upgrade the older style with some nice new features. Overall the hotel needs some updating but the improvements do help. The rooms are clean (with the exception of the TV screens). The furniture is less than stellar (couch looked like a cat had a field day on it) but generally comfortable. The bed was exceptionally comfortable and the room was quiet. I was disappointed in the front desk staff at check in as they were unimpressed with my SPG status and did not recognize me at all.
November 25, 2013
Rated 2 out of 5 by Localfamily Horrible Experience
Took the family down to watch Tree Lighting and the rooms were so hot that it was unberable. Also the cable TV went out and we couldnt even watch the festivities....was not fun. On top of that there were people running up and down the hallways screaming. We ended up checking out by 10pm it was so horrible. On a positive note, they did give us a full refund.
November 30, 2013
Rated 3 out of 5 by ColFlag Close to Circle Center Mall
We only stayed here for the night. The room we stayed in was a double and was much smaller than we expected. Especially, for the price, which was a deal, however, compared to other area hotels. The bathroom was very small with the toilet practically in front of the sink! The seat would not stay up either because of being positioned so close to the sink vanity/countertop. Craziest setup I have ever seen in any hotel. The price to park caught us by surprise. I must have missed that somewhere in the hotel description. Other than that, the hotel is within walking distance of many attractions and restaurants.
November 17, 2013
Rated 3 out of 5 by GuestAL2013 Some furniture broken, no housekeeping for days
We had to be switched to a room with a working sleeper but then the phones in that room did not work, TV on the blink and out for 2 days. Sink made a lot of noise and toilet handle got stuck a couple of times. Housekeeping never came even when they were called to let them know it was a good time to clean and the staff was already in the hallway a few doors down. Towels were a bit dinghy sometimes as well. The complimentaries were never re-stocked, :( but overall the place was nice. Just need a few housekeeping issues ironed out.
November 20, 2013
Rated 5 out of 5 by clean66 this stay was not a good one
I have been staying here for over 8 years for work and this was the first time I was not please with the ceanliness of my room.
November 20, 2013
Rated 5 out of 5 by LisaABCC Great hotel
I always seem to have the best night's sleep when we stay at this hotel. We got the corner room overlooking the circle and the monument. Plus, they had started the holiday decorating! The room was big, clean and so comfortable. The work out room was wonderful. And the staff are always so friendly and helpful. This is my favorite Indy hotel.
November 18, 2013
Rated 2 out of 5 by Nancy166 Recent Stay
I was very disappointed with my stay this week at the Sheraton Indianapolis. I was there because of a promotion online to Starwood membership. Not sure of the benefit since I didn't get a discount for anything.
I paid full price for parking, was asked to pay $12 for internet access, the staff was snippy and they had a problem with the heat which made the room exceedingly uncomfortable to sleep in. I mentioned it when I checked out that it was extremely hot even when I had turned the heat all the way off, they mentioned that maintenance was having problems and he guessed they hadn't fixed it yet. I was not offered anything when I told them how uncomfortable I was. I couldn't believe it, but I really wanted to get out of there so I didn't pursue it. I stay in Inidanapolis between 4-6 times a year. I will not be staying there again.
November 16, 2013
Rated 5 out of 5 by Kris29 Excellent, except for a couple dogs barking til 3:00 a.m.
Was attending a wedding at the Sharaton. From beginning to end, everything was superb, the reception and food were excellent. Our waiter, Israel, treated us like family. He was awesome. The food was perfect. The bed/pillows were beyond comfy and whatever detergent you use makes those pillowcases smell like they were dried on the clothesline in fresh air. They smelled sooooo good! We had room service for breakfast and the food was hot, beautifully presented and hot. Nothing was missing and it was way better than we thought it would be. The only hitch was that we had a couple dogs on our floor. Apparently their owners had left the room and they barked off and on until 3:00. You were aware, but there really wasn't much you could do. However, we were talking on the way home that maybe a discount on a future stay might have been a nice way to compensate for that. Other than the dog problem, everything was perfect.
November 11, 2013