Rated 3 out of 5 by Lou77 Needs renovation
Location is great but there was a bad smell in my room, like humidity. I notified the staff and all they did was to spray an air deodorant, which lasted no longer than one hour. I could hear everything that was happening around the ice machine. Maybe enclose it!
this hotel really needs renovation.
July 16, 2012
Rated 5 out of 5 by DmCe49 incredible location/view!
The staff are so friendly and efficient. The room and bathroom is clean and comfortable. The Sheraton is close to everything we wanted to do/see. We chose it for the pool but then didn't have time to sunbathe because there is so much to do in this amazing city. Would definitely stay here again!
August 26, 2013
Rated 3 out of 5 by post25 Needs Work
Their text option does not work or maybe just no one replys when you send text.
Who dicided that putting a toilet in the middle of the sink area was a good idea??? Also towels above the back of the tub when you take a shower???WOW not what i expected from a Sheraton.Staff was very friendly.
September 30, 2013
Rated 2 out of 5 by TedM Improvements
Bath facilities were poor. Toilet did not flush properly, faucet was loose and could be removed. Light was not covered.
Internet added was a pain. Most establishments now include this. Parking is another add-on that needs to be considered. Parking garage was difficult to negotiate.
November 5, 2013
Rated 3 out of 5 by kikikoko review
Old and tired hotel needs some big upgrades. It was an overall nice stay. The staff very friendly and helpful. The carpet was not vacuumed very well. Loved the view of the monument. VERY unclear how and where to get to the parking garage, especially with Ohio street closed during the weekend.
August 16, 2012
Rated 4 out of 5 by aah8485 Wedding Weekend
I was coming to Indianapolis for a wedding and the location in Circle Centre was excellent! Becoming a new member of the SPG club, I received free parking. I was also accidentally charged the full room rate, but it was quickly fixed and my price was reduced to the original price in my email.
June 3, 2013
Rated 3 out of 5 by JML51 Hotel was over booked
I arrived at 12:30 a.m. on a pre-paid reservation, but was told that my king bed room was not available. I was put up in a suite that had no bed, only a bed in the couch. The staff was apologetic and comped the room, but this shouldn't happen. Since when is a paid reservation not honored?
August 7, 2013
Rated 5 out of 5 by MarTer Close call
If you're looking for a very comfortable bed AND being close to everything, the Sheraton is the choice. We were in town for the Marathon and had only a few blocks to walk. Afterwards,shopping and dining were also "just around the corner." Our future events in Indy will all be spent here.
November 7, 2012
Rated 4 out of 5 by AttorneyTim Service and Location
I am a local but stayed here for an event on a weekend...I was surprised...I knew it had a great location...but the staff was beyond typical Indy hospitality...great SPG recognition to a junior suite...location is fabulous...if you are visiting Indy you cannot go wrong with this property
August 21, 2012
Rated 5 out of 5 by josieposie5 Very friendly Staff
I was greeted very pleasantly by your staff. We were on a long road trip and traveling with our dog Tulip who was also greeted upon our arrival. Thank you for such a great welcome and nothing but smiles from your staff during our stay. I will be staying at your hotels from now on.
August 28, 2013
Rated 5 out of 5 by Lisa87 Nice hotel, great customer service
Room was clean and comfortable. Appreciated the upgrade to club floor as a Starwood Preferred Guest; breakfast every day was very valuable as I had early meetings to get to and never want much to eat anyway, so something quick is perfect. Staff were very friendly and accommodating.
May 3, 2013
Rated 4 out of 5 by cheer96 Cheer competition stay
Overrall the stay was good. The hotel was undergoing renovations. The hotel was very clean! Our room was maintained but out dated. The view from our room was awesome. The location was within walking distance to all local attractions. Wi fi password should be included with the price
December 12, 2012
Rated 5 out of 5 by Hanges07 Excellent Service
Besides the parking garage being a little convoluted in it's design, this is an excellent, hotel with excellent service and good food. The main waiter that serves breakfast should be commended. He and the bartender at night are very good at what they do.
December 9, 2013
Rated 4 out of 5 by vjpeete Sheraton Indianapolis
I have stayed in this facility a couple of times and am never disappointed in the cleanliness and friendliness of the staff. This facility is centrally located to many attractions and within walking distance of shopping and eating establishments.
It is a disappoinment that the pool is outdoor and not usable year around. The fitness center is very small with limited equipment. But at least I can get in some cardio on the treadmill.
In a facility of this caliber it is a GREAT disappointment that a complimentary breakfast is not included for all guests- unless you are a "Platinum" member - then your options are to pay the overpriced rates for room service or in the lobby cafe. When i'm already paying to park and a premium price for the room due to it's location - a banana, boiled egg and some yogurt isn't too much to ask.
Since I am told to stay in this hotel by my corporation, this is where I stay - but the items mentioned above would cause me to choose another facility if I were paying out of my own pocket.
September 24, 2012
Rated 2 out of 5 by Lehnkv25 Amazing food in the dining room, but needs major updating in the rooms
We had excellent service and food on NYE but we were disappointed by the dated room. Everything was clean but seriously outdated. We only stay in Sheratons and this one did not meet our usual expectations for Sheraton quality.
January 2, 2014
Rated 5 out of 5 by CK73 Sheraton Indianapolis is WONDERFUL...
I am always impressed with the friendly staff at this Sheraton City Centre Hotel...they are friendly and extremely accommodating. I have stayed here five times in the last 2 years and the hotel is very clean and comfortable, and the food is always fresh...THANK YOU!
September 30, 2013
Rated 3 out of 5 by Dink pretty good stay with one exception
Overall I would recommend this hotel except for the tempature of our room. We were extremely hot the whole night. Could not adjust the tempature of the room. I had seen this in other reviews and they were correct. I would probably not stay there again because of this.
January 13, 2013
Rated 5 out of 5 by mike956 great location
For my families first vacation in years, we couldn't have chosen a better location. With a great view of downtown indianapolis we came home with great pictures for our album, not to mention the great food and drinks served in the bar and grill located in the lobby.
August 15, 2012
Rated 2 out of 5 by kay56 Comfort
The conference room was way to hot on Monday and then freezing cold on Tuesday.
The conference restrooms only had ice cold water to wash our hands with!
The meal was so slow getting out during the meeting that everyone ate the cheese cake before the meal came.
February 20, 2013
Rated 3 out of 5 by kob1 it didn't fit
Our door was difficult to open as the safety latch got in the way. The toilet lid and seat would not stay up for the men using the toilet as they hit the edge of the bathroom counter. Tricky for young son to maneuver at night and overall irritating for adult.
January 1, 2013
Rated 4 out of 5 by MrsHouston65 Hotel in great location to most events.
Whenever my husband attend the Indiana Black Expo we always stay here. It is centrally located near so many places. The staff is always nice and professional. As a travel agent I look for lodging that my clients would be comfortable and convenient for them.
July 22, 2013
Rated 3 out of 5 by 4sureFaith Good room view!
My room was ok, there were knats in it, the phone on the desk did not work, the handle on the sink kept coming off. They had the nerve to want $50.00 a night for a mini fridge. The bed was a little hard. Staff was nice for the most part, rooms were clean.
July 25, 2012
Rated 4 out of 5 by SALVY GREAT LOCATION
OVERALL WAS A GOOD STAY... GREAT LOCATION, CLEAN , THE CABLE SYSTEM WENT OFF A FEW TIMES , IN 2 OCACIONS FOR OVER 3 HRS. YES I WA IN A CONFERENCE BUT HAD MY MOM IN THE ROOM. THINK ABOUT ADDING SPANISH NETWORKD TO YOUR LINE UP. STAFF WAS VERY VERY GOOD.
May 20, 2013
Rated 5 out of 5 by Michael3168 In the heart of it all
This hotel is located right in the center of Indy. You can walk to just about everything Indy has to offer. The rooms were very clean and the staff here are exceptional. The only draw back is that the pool is outdoor and only open in the summer season.
October 24, 2011
Rated 4 out of 5 by rusty2551 Great Hotel- Expensive (For Indy) parking
A group of colleagues and I stayed at the Sheraton City Centre hotel for two days in early September, 2012. We found the lodgings to be convenient and comfortable, although the $25 per day self parking charge seemed a little excessive for Indianapolis.
September 9, 2012
Rated 2 out of 5 by adblack our stay
My husband and I stayed one night in your hotel room for our "date night". The employees were awesome. The room however was NOT. We found a prescription pill, jellybean, and hair tie lying on the floor. I'm thankful we didn't have a child with us.
September 24, 2013
Rated 5 out of 5 by Kelly GREAT HOTEL!!!
This was a great place to stay. We stayed for a Butler Basketball game and it was very close to everything. Room was great, staff was very nice. I will definitely be returning in March for another game and staying at the Sheraton!! Highly recommend!!!
January 28, 2013
Rated 5 out of 5 Almost everything was terrific!
The only problem was with checkout when we were charged more for the Club Level Upgrade than what we expected. Not sure if it was totally worked out or not....waiting to see what the credit card charge indicates.
Otherwise, everything was excellent!
January 7, 2013
Rated 4 out of 5 by BKUSAF Great Hotel
Great hotel, great amenities, and we especially loved the view! We could see Soldier's Monument lit up like a Christmas tree from our window. We had one disappointment; there was no Bible in the room!
December 31, 2013
Rated 5 out of 5 by Steve69 The staff is excellant in Guest Services
This is my second stay this Month alone. I have stayed 3 times in the past 5 years. The Staff is excellent in their Guest Services Skills. The recognition of a Preferred Guest Status is well noted. I would highly recommend this location to everyone.
April 19, 2013