Rated 2 out of 5 by Carol5050 Dirty and Run Down
Upgraded to the Club Floor. The hallway was filthy during our stay, even though there were multiple housekeepers cleaning rooms, they walked right past the filthy rugs without attempting to clean up the food littering the length of the hall. Called on 3 separate occasions & inquired at check-in about fireworks in downtown Indy on New Year's Eve, no one was aware of any. To our disappointment, we were able to only catch glimpses of fireworks that indeed did go off at midnight & they were obviously being set off from an easily walkable distance from the hotel. We are owners of an SPG timeshare in Orlando and definitely notice a decline in cleanliness & maintenance since Sheraton has taken over. During a stay at a Sheraton property in Chicago this summer, also experienced issues with valet parking. Starting to lose faith in SPG properties, hoping things turn around quickly, as we have previously enjoyed many Sheraton properties.
January 9, 2013
Rated 5 out of 5 by Peggy1219 Hotel Staff
Being one of the "older generation" I have stayed in a few hotels in my lifetime. The Sheraton Indianapolis City Center had the friendliest, most helpful and accommodating staff I have ever seen. And when I made my reservation that person was very helpful in getting me their best rate. Just an overall great experience!
July 30, 2013
Rated 2 out of 5 by Gary07 The "01" rooms
I was diappointed to learn that I was placed in room 1601 that did not have air conditioning. When I spoke with the maintenance man in the morning he told me that you were having trouble with that block of rooms. Upon checking out, I brought it to the attention of the front desk and was just told "Sorry, I do not know why they did that, have a nice day".
June 18, 2012
Rated 4 out of 5 by Indyfan Great location
in agreement with some of the other reviews the temperature in the room was not adjustable. Now that it is air for summer the room was freezing. Location is awesome room was clean and decor was nice. View from pool area was cool and enjoyed the outdoor pool. Did hear toilet flushing next door they are loud but not a big deal. Staff was nice and helpful.
June 17, 2012
Rated 4 out of 5 by Joe100 Very nice hotel...a couple of concerns
High quality hotel. Room was very nice and staff was friendly. Liked the 24 hour snack area next to front desk. Two problems. 1) could not find information on website concerning transportation to and from airport. 2) There is a city run shuttle to/from airport that is very reasonable ($10). Front desk gave me incorrect information on where to catch it.
January 30, 2013
Rated 5 out of 5 by Scolemyster A great way to visit Indy
I took my new wife to Indianapolis for her first time visiting. I have been there before but have never stayed near the circle. The Sheraton Is a great place to stay, it is professional and accommodating. The room was beautiful and was very comfortable. The visit to Indianapolis and exceeded all expectations from the checking in until we started home.
March 4, 2013
Rated 4 out of 5 by Mj3444 Great business stay
The staff is very nice and helpful at this hotel. The amenities are very nice and comfortable. There are expanded hours for the resturant and bar which is helpful to late arrival guest that might want a lite bite after traveling.
September 8, 2013
Rated 5 out of 5 by Fanny1970 Sheraton is my hotel-away-from-home!!
I stay here often; my hotel of choice in Indy. Easy check-in/out, valet/concierge quick to assist with smile, front desk folks pleasant/helpful/efficient, my room is ALWAYS clean/comfortable...beautiful views from room. The Sheraton is easy walking distance to great restaurants; have never failed to find me a room on last minute notice. Thank you!!!
March 9, 2013
Rated 2 out of 5 by Melaudette Great location but needs updates
For a super location, Sheraton should put this hotel on the priority list for staff training and updates. The hallways had boards up, everything seemed very old. The rooms themselves were okay but the bathroom was depressing. The common areas were not inviting. The restaurant's food was below average. No bell staff at all. Sad. We checked out early.
November 25, 2012
Rated 1 out of 5 by example23 extremly outdated
Hotel needs complete update! Room not clean! Pool area outdated. Club level definitely NOT worth it! Everybody in hotel gets in club level so don't bother with paying for it! Drink such as beer,wine etc. should be in club level. Milk provided was 3 days old and spoiled! Construction in room next door! Very loud in the morning!
July 6, 2013
Rated 3 out of 5 by CINCY1962 Great location - service is lacking!
The location of this hotel is perfect. Located in the center of town which makes it easy to explore the city on foot. Unfortunately, they were not staffed properly to host two weddings and other events at the hotel. You had to wait for 20 minutes to talk with a front desk person, once you do they were not very helpful.
July 15, 2013
Rated 4 out of 5 by 8493hj Nice Hotel
The hotel was very nice. I really liked the mini store that was opened 24 hrs because i did not get to the hotel until after midnight. It was also nice because it sold many essential toiletry items.
September 12, 2013
Rated 5 out of 5 by Cyndee Sheraton Indianapolis Downtown
A wonderful experience. the hotel was very clean. The beds were cozy and comfortable. The staff is very friendly and helpful. A few features that added to the stay is Starbucks in the lobby and in the room. I also dined in the hotel restaurant. The meal was outstanding and comparably priced to the area. I really like the Green card perk too.
July 30, 2012
Rated 3 out of 5 by JML51 Hotel was over booked
I arrived at 12:30 a.m. on a pre-paid reservation, but was told that my king bed room was not available. I was put up in a suite that had no bed, only a bed in the couch. The staff was apologetic and comped the room, but this shouldn't happen. Since when is a paid reservation not honored?
August 7, 2013
Rated 5 out of 5 by Yooper3 Wedding weekend
My wife and I attended a wedding downtown Indy at the Indiana roof ballroom. We decided to make it a short get away for ourselves and had stayed at the Sheraton previously. It was very nice and a short walk from the reception. Being a Starwood member is nice with breakfast in the morning. Highly recommend the Sheraton.
July 1, 2013
Rated 3 out of 5 by GWB611 Most features of the hotel were excellent
Was in town for an event and had 4 people in a suite. The sweet sleeper was not functioning, and we had quite a difficult time getting it fixed (took two trips)as my guests were trying to get ready for bed. Also do not recommend booking when you need to utilize this type of bed as it was very uncomfortable once it functioned.
June 11, 2013
Rated 2 out of 5 by bkpounds Service culture needs improvement
Interactions with multiple hotel staff indicates there is a systemic need for improvement of the service culture. 9 out of 10 employees were concerned about their work shift or personal matters than demonstrating attentive service to the guests.
Hotel is in poor physical condition and should undergo massive renovation.
June 22, 2013
Rated 5 out of 5 by Joe72 A very enjoyable stay.
A relaxing environment with a staff wiling to assist.
September 30, 2013
Rated 3 out of 5 by Lulu Classy hotel; with weird elevator noise
Our room was pretty with a nice view of monument circle. The hotel lobby, bars and hallways all clean and attractive. But we kept hearing intermittent odd clattering noises off and on that we eventually decided must be the nearby elevators; turned the room's fan on high to mask it. If you stay here, make sure you're not near them!
April 8, 2013
Rated 4 out of 5 by rob99 Hotel is in a great location, easy walk to conference centers
Overall the hotel is a nice place to stay. The club lounge is large, fully stocked and has friendly service. Walking distance to many restaurants and conference centers. You will sometimes wait for an elevator as they only have four and many floors in the building. Starbucks on the first floor along with a bar that is a good visit.
December 1, 2012
Rated 3 out of 5 by Hubtone Good location but only ok experience
Hall noise is very intrusive, very thin walls, I guess. I stayed on 20th floor but street noise was still quite audible. On Indy500 race day, it would be good for SPG lounge to be open at 6:00 rather than 7:00 as many guests are attending race and want to be the crowd. Decent stay, though, clean and staff was friendly.
May 28, 2013
Rated 4 out of 5 by AL461 Meeting room
went to TAL meetings and as usual enjoyed the hotel
good Continental breakfast and had great coffee
September 23, 2013
Rated 1 out of 5 by jntyler88 A terrible experience
Only thing good was the location. Inefficent staff support and terrible housecleanning. Room was outdated and had stuff stuck to the pillows and half drank bottle of complimentary water. Overpriced for the service and doesn't even serve a continental breakfast. Would not recommend anyone wasting their money and staying here.
December 2, 2012
Rated 3 out of 5 by WeddingGuest1112 Stayed here for a wedding.
GREAT location...right on Moument Circle within walking distance to Circle Centre Mall and restaurants. HOWEVER, we were awakened by a barking dog in the room above us and we had no hot water to prepare for the wedding we were attending. So, for the amount of money we paid for one night's stay, we were disappointed.
November 27, 2012
Rated 2 out of 5 by artravels Needs Renovation
Definately needs renovation. There was a leak in the hall way. My thermostat did not work in my room so I was given a space heater so I could sit at the desk and work but plugging in more that 2 items on each wall shorted out the electricity. The beds were good but the overall quality of the ammenities was lacking.
April 17, 2012
Rated 5 out of 5 by TMU48 TMU48
This hotel is perfectly located to enjoy all the things Indianapolis has to offer in historical sites , museums, and Midwestern cultural events.
Close to many fine eateries and even good shopping, it is totally convenient as a downtown property.
August 10, 2013
Rated 4 out of 5 by ESQJM A pleasant surprise
For a recent trip we needed a central location. After reading many reviews, I was a bit nervous. However, the friendly front desk clerk upgraded us to a club suite. Room was great, free wine tasting and free parking for AAA members were a plus. Other than the slow elevators, the stay was a welcome surprise!
October 25, 2012
Rated 4 out of 5 by Margaret99 Great stay
1. Very nice workout room.
2. Spacious room.
3. Club lounge service friendly and helpful.
4. Inexperienced front desk staff - but they reallty tried hard.
5. We came in late every evening and had great service in the bar. Food was very well prepared and presented. Also pretty imaginative for a hotel bar.
March 3, 2013
Rated 4 out of 5 by Wads Great stay at Indy Sheraton City Center
Had an upgrade to a suite. Lots of room, and all very clean. Love the fact they offer $5 certificate for in hotel use if you go green and dont have the maids come in daily. Staff was very friendly and helpful pointing out restaurants and sights to see. Was their for a conference and it went very smoothly.
October 6, 2012
Rated 4 out of 5 by Boze Too much tax and hidden fees
I was shocked to find almost an extra hundred dollars tacked onto my bill for taxes! Also extra was charged for supposedly complimentary bottles of water that were put in the room. It was explained that the large bottles were not complimentary but the small bottles were. Where was this posted? It was not!
July 26, 2012