Rated 1 out of 5 by Theone Bad Stay
I choose this hotel based on my experience in June and I lived to regret it. I received an email offering me to upgrade to the club floor for $20 per night a few days before my visit which I did. The room was old, there were cracks in the wall and molding. The constant sound of water from the room above happened continuously all day all night long. I called the front desk and was told the hotel was sold out so there was nothing that they could do. The kicker I was charged for Internet that was suppose to be included with the upgrade to club lounge even though I only used it in the lounge for 15 minutes durning my entire stay.
I will noth stay here again.
August 26, 2013
Rated 2 out of 5 by Jd5221 Room cleanliness
First we were checked into a king room when we needed two beds so we had to come all the way back down to correct it.
The room was missing several items. The hotel book was missing which we wanted to use to learn about the restaurants, pool, and fitness. When I called quest services they offered to send one up that was nice, but it was broken, falling apart and missing pages.
The blanket on one bed had 4 large yellow stains on it. When asked for a new one we received a beige one. Not a good replacement to the down.
The second bed was missing a duvet cover.
The bathroom had a hair in the tub and was missing washcloths and 2 towels.
July 24, 2013
Rated 5 out of 5 by DanielBP Great conference hotel
I attend a fairly large number of conferences and workshops each year. This is hotel was one of the most pleasant. The rooms, hallways, and lobby are all first-class. The staff was particularly responsive: kind, knowledgeable, can-do attitudes, etc.
I do have to say that the elevators need upgrading: they look fine, but seem insufficient for the number of rooms and guests.
All in all, this would be one of the very best places to stay in Indy, because of all the positives above, as well as for location, which is perfect.
July 9, 2014
Rated 1 out of 5 by MrsNeverAgain Worst Hotel stay ever....
This experience for my 3 day stay was the worst ever. I have never in my 10+ years of traveling experience a worst stay than this one. My room had no AC and the staff mention that they would bring me a fan because some rooms had AC and others did not. I suggested that they move me to a room that had AC. So, once they moved me the second room which had no AC either, neither unit in there worked. I was apalled by the lack of management to even speak with me to help make my stay more comfortable. This was the worst travel ever and I was treated with little respect for my visit and no one seemed to have cared that I was having to suffer with a room that was 80+ degrees. I was offered bottle water and ice cream (maybe that was their way of caring) After several days of complaining I was comp a night...althought I suffered each night. This will never be my choice of hotel EVER!!!
March 18, 2012
Rated 2 out of 5 by IndyGirl Areas for improvement
The room temperature was too hot and if you try to adjust the thermometer, it didn't do anything except turn on a really loud fan. It's great that they offer an eco-friendly green option where you can politely refuse cleaning, but the problem was that there was always new tools and the bathroom had been cleaned. Are you really being green if you still clean and give new everything? The staff were helpful, but not always friendly. I had to go back to the front desk to have them reactivate my room key because it didn't work the first time. The hotel didn't offer complimentary breakfast which is a burden for travelers.
February 27, 2012
Rated 2 out of 5 by LiRiv Needs Attention
This hotel needs management attention. Its an older hotel that has been remodeled but not finished well. There was a large amount of hair in my bathtub when I checked in, very obvious to see, long strands of black hair. My fuse blew when i was blow drying my hair. I called down and 30 min later I still had no power/lights in my bathroom. I went to dinner one night and had out personal items in my room so I put the do not disturb sign out and when i got back, the maid had been in my room and pulled down the bed which bothered me greatly. Why would they enter with the sign out?? Why would they even knock?
June 23, 2014
Rated 5 out of 5 by Redd9063 Road trip
I arrived early at the hotel, around noon. I didn't expect my room to be ready and it wasn't. It was a rainy day. Our room had been upgraded to the Club Lounge due to we were SPG members. Since we were going to be on this floor, desk clerk (male) gave us a key to hang out in the Club Lounge that offered complimentary beverages and snacks. The front desk personnel were always pleasant and smiling. The pool area is a perfect area to hang out and see downtown during the day. I didn't go into the bar area or restaurant. My other contact was the same gentleman, bellman, on arrival and departure. Super nice person.
June 3, 2013
Rated 5 out of 5 by trips3 Lovely Hotel
Very nice place to stay. Lovely interior.
July 14, 2014
Rated 3 out of 5 by NACC123 Joe Wilkey
Hotel was OK. Two complaints. Food was not very good.
Elevators we terrible.
July 14, 2014
Rated 4 out of 5 by Pearl24 exceptional except for July 4 days
The hotel was dedicated in staff response, cleanliness, arrangements. The exception was on July 4 and that weekend. A group of adult guests covered the pool area with debris, were loud, wore scant clothing in elevators, halls, and vomit at our car in parking ramp.
Staff were ambitious in the cleaning. Yet, the visible flesh on elevators, the loud demeanor, and the vomit showed the immaturity of this group of guests. What should a hotel do? I don't know.
July 7, 2014
Rated 4 out of 5 by Lex18 ... keep it simple!
I needed to work and wanted to be comfortable. The hotel gave me exactly every basic feature I was looking for. I loved the outside pool to relax and having dinner at the restaurant was a great experience too. Kids friendly. Nice personnel at every level.
July 11, 2014
Rated 5 out of 5 by Jboone Nice place to stay in Indy
Stayed at the hotel while at a conference, was a short & very nice walk from the convention center . Hotel staff was helpful and nice. Only real negative I'd have was the elevator doors barely stayed open, so if you blinked you'd have to wait for another elevator. Overall great stay.
July 11, 2014
Rated 4 out of 5 by AndrewCD14 Great Location
Love the pool area, can't beat the price for location and view.
July 13, 2014
Rated 2 out of 5 by Disppointed Disappointed
Let's start with making me pay for an extra day. I booked through the mini marathon and didn't realize it included Friday and Saturday night. When I did I was told I had to pay for Saturday Night even if I didn't stay. They made no attempt to help me there. Parking was more than any parking available in the surrounding area. Which now included an extra day. No discounts for hotel guests. Internet was outrageous. I have stayed at 6 different hotels in the past year and this was the only one I had to pay for internet service. The toilet was situated so you had to close the lid to flush the toilet. I wanted to take advantage of what I thought was a complimentary breakfast. However, I never found where it was located in the hotel and since my room had no fliers or paperwork in it (not even a bible) I couldn't find any information regarding such breakfast or location. Then when I checked out the bill was very confusing since they decided to break it up between my wife and I. Do husband and wives really go dutch at a hotel??? Eventually I figured it out, but there remained an unexplain miscellaneous $4 charge that was never explained to me. Overall very disappointed in the Sheraton and I am sure I will look elsewhere next time I come to Indy.
May 6, 2013
Rated 4 out of 5 by BobW54 Convenience & Comfort in one place
Just a short walk to almost any place you need to be.
July 12, 2014
Rated 3 out of 5 by dadlh101 Value of facility not on par with pricing of facility!
We loved the comfort of the King size bed. Slept well on it.
On check in day we had to have the bedding changed due to gray lint in the bedding.
Also we made known that the bed SKIRT was dirty and should be changed even though we were not going to come into direct contact with that particular part of the bed. NEVER was during the length of our stay. During that first contact with the front desk we also asked that the TV pedestal and cabinet be dusted and or cleaned from the accumulated muck. It wasn't done.
Drain in tub was partially plugged with hair or something so we stood in dirty water while showering.
Safety latch on door was stuck in the open position so it did not work. Maybe it was unnecessary to have, but why even have it if it didn't work.
On day two of our stay, we got a slip under the door that housekeeping had come and we had out our privacy sign. No one checked back on the room even though we left right away so they could do the room and the housekeeping cart was in the hall just one door away.!@#$##@!
We did not put our the GREEN door hanger, yet our bedding was not changed for three straight days. We could tell because my wife's pillow case had been accidentally dusted with makeup and that never went away for the duration of our stay.
On the next to last day of our stay, the extent of making up the bed was to pull the bedspread up over the sheets without even straightening them up. In addition, no coffee was left in the room, only cups. No shampoo, conditioner etc was left either. Also, room was not vacuumed that day.
On day three we ran out of Kleenex - they were never replaced.
We used the Q-tips and Cotton balls on day 1. They were never replaced. If that is you was of doing business leave a card saying it is a one time complimentary packet or something. Don't just leave Guests handing and wondering what to expect, and then be disappointed.
N/A on any of the below recommendations, Sorry
July 14, 2014
Rated 4 out of 5 by sydtonya My Stay was comfortable
Overall the hotel is very nice! Needs an Inside pool! Staff was great! Had some trouble with heat in the room, told the staff on duty and instead of changing my room they said an electrician would be up in the morning.. so had to stay in cold room until the next day. The heat was still the same after a person looked at it so, went down and requested another room. The night mananger helped me... she didn't understand why I wasn't moved immediately. I didn't either!
But the beds were comfortable, the food was great... The staff in the resturaunt were great! Thanks Hugh! and everyone!
January 18, 2012
Rated 5 out of 5 by CraigF Nice Hotel
Located 1 minute from monument Circle. Close to downtown district near bars and nightlife
July 10, 2014
Rated 4 out of 5 by Greg45 July Visit
There was a leak in the bathroom, which the staff had fixed promptly when I brought it to their attention. The latch on the door was stuck but that also was fixed. The hot water handle on the faucet came off on my last morning. Overall, this is an older property which probably needs more attention. Staff was simply excellent.
July 7, 2014
Rated 3 out of 5 by AntsinmyPants Time to step up your game
This is a very tired hotel with good bones. The location is excellent and the room was perfectly nice but...
The pool area was Soviet-style. A very nice pool with a first-rate view of Indy but harsh concrete deck, zero shade, insufficnet lounges, not even a water fountain to drink from. With a little money, that deck could be making the hotel money.
Amenities need improvement. Room had no shower cap and a mini-bar would have been nice. Why is the managemkent content to allow this perfectly nice hotel to be a 3-star?
We reserved a double bed room and when we checked in and went upstairs, one of the beds was missing from the room. Shouldn't the front desk staff have known that?
Enough said. You can do much better.
June 27, 2012
Rated 1 out of 5 by Peter39 Terrible - not up to standards
I spent 2 nights on business at this hotel.
My room was not clean - visible dirt on the vanity just to start.
The internet did not work and when discussed to the frnt desk was forwarded to the general reservation 800 number?? - never resolved
The wake-up call feature on the phone did not work - so I called the operator and waited and waited... finally hung up.
Went to frnt desk over various issues including general directions (to the airport) and was given virtually no help - no map.
I came in late and needed some food - EVERYTHING closes in the hotel at 10:30 pm - no late night service at all. This is a Sheraton - not a lower end brand
Finally the hallways on the 12th floor were DISGUSTING! Old rotten carpets that stunk - Patchy paint work that was covered with black marks etc.
AND - although i booked via SPG I was not warned that ALL water was going to be turned off between 11:00 am and 3PM on my first day! When I checked in i noticed a letter on the Frnt desk - If I had not seen it I doubt that the reception would have told me.
Oh yes and te reception - well lets just say you wait and wait - one person on the desk while someone else (looks like night manager) walks arround the back.
My honest suggestion to the SPG / Sheraton Management - do an audit of teh hotel - and if you are managing the property REMOVE it from your portfolio.
November 18, 2011
Rated 4 out of 5 by ma04 Just want better food
Great beds and linens. Very friendly staff.
July 6, 2014
Rated 2 out of 5 by Ginny99 Faulted check in
Eta Pi Kappa charitable sorority had our annual convention at the Sheraton Downtown Indy Facility. Check-In for each person had a very than desired experience. One of our ladies was even told she had to be a guest of the hotel to be a guest to be in the lobby (yes, that was very awkward for sure!). Also, over half of our rooms booked several months in advance were not ready until almost 6pm.
June 30, 2014
Rated 3 out of 5 by GuestAL2013 Some furniture broken, no housekeeping for days
We had to be switched to a room with a working sleeper but then the phones in that room did not work, TV on the blink and out for 2 days. Sink made a lot of noise and toilet handle got stuck a couple of times. Housekeeping never came even when they were called to let them know it was a good time to clean and the staff was already in the hallway a few doors down. Towels were a bit dinghy sometimes as well. The complimentaries were never re-stocked, :( but overall the place was nice. Just need a few housekeeping issues ironed out.
November 20, 2013
Rated 2 out of 5 by guy99 Staff needs improvement
At check in i was welcomed warmly, recognized as platinum, and upgraded. I was given the club lounge hours and a $10 coupon for Starbucks for the next morning as I had an early checkout and miss my complimentary breakfast.
The information regarding the lounge was incorrect. I went in at 630 pm. I requested some wine. The hostess said "You missed it". She was pouring wine back into their bottles at the time. She never offered me a drink and had no other interaction with me the rest of my time in the club lounge. I picked at what was left of the food. The hours for Starbucks were wrong as well. I went at 5 am as instructed at check in. At check out, the front desk clerk said I was out of luck. Starbucks doesnt open until 530 so Im going to have to miss breakfast.
January 30, 2012
Rated 2 out of 5 by TheMan Meh
This hotel is fair. It is located right downtown so if that location is important it has one good point.
Pros- Staff. They were very cordial and helpful with anything we needed.
Cons - The hotel is showing its age.
Shower head is too low if you are over about 5'6" tall.
Musty smell throughout the hotel.
Old and dated fixtures.
The bed was NOT comfortable at all. This is something hotels seem to compete on, having the best beds. This hotel will lose that one every time.
I'd recommend staying elsewhere.
May 23, 2012
Rated 3 out of 5 by rob30 not understanding
i have stayed there many times,it is ok, good location, however, recently i reserved 3 rooms for 3 days, paid for them 3 months in advance. A few days before my stay my stepfather passed away unexpectedly. The home office said i would be contacted about this, I never was. I realize there were no refunds on this stay, however under the circumstances,i feel i should have received a refund, or a future stay credit for the one room that was not used, there are plenty of other hotels downtown to stay at
September 6, 2012
Rated 2 out of 5 by dankwiz This is a Sheraton !
Arrived, ceiling falling down in parking structure. Checked in, assigned room on 19th floor. Ceiling falling down from leaks, room smells and is dirty. Hotel was full. Elevators effectively non-functional. Had to walk down 19 flights of stairs after 20 minute elevator wait. Wife needed to use scissors. Went to front desk ... was advised no scissors available. Water lukewarm in shower. Called for service Was advised sorry, hotel full and best they can do as water system cant keep up. Just a dump.
October 13, 2012
Rated 4 out of 5 by ChefSmoke A good choice for Downtown Indy
We thought this a great choice, convenient for walking around the downtown area and close to the restaurant we were there to try out. The staff was gracious and accommodating, and friendly.
My only complaint would be the construction that was taking place on our floor outside our room. The pounding and banging on the walls for the first 2 hours were so bad we had to leave the room. I wish the staff had made us aware this was happening at check-in and made some accomodation to us.
June 5, 2012
Rated 5 out of 5 by KeiCar Oustanding service
This hotel was the best we had ever stayed at considering the free breakfast and dinner along with free beverages in the lounge. Staff was outstanding in their service and attitude.
June 30, 2014