Rated 5 out of 5 by JeriL Excellent Experience
While all the staff were extremely helpful from the parking attendants to the club lounge staff, I would like to commend Damien at the front desk. He ensured that we we had everything needed for our stay, recommended restaurants, and was extremely helpful.
November 25, 2014
Rated 4 out of 5 by MuddyMo Club Level
Stayed here in early November 2014. The Club Level king suite was really nice. The décor was just like a W property. Very nice clean room. staff was a bit young and I was not able to check in until 6pm, but the room made up for it. Right off the memorial circle on a very bland street with a sketchy bus stop a block down.
November 25, 2014
Rated 4 out of 5 by drhum Mrs
Although I diid not want to have my sheets and towels changed, I would have liked to have my coffe replenished. I drink coffee before bed and in the am. I did not have any for Wed night or thurs morning as I used those Tusday night and Wed Morning..
November 21, 2014
Rated 5 out of 5 by Crossit1 Love Indy
Having the Sheraton right on the Circle makes it easy to get to many local attractions. The staff was willing to answer any questions. The buffets they provided for our guests were NOT your usual hotel food. They worked with our group to accomodate us as the weather was typical Indiana....unusually cold for November. Thanks again Sheraton for a great visit to Indy even if it was for work.
November 21, 2014
Rated 4 out of 5 by sav823 All about Dina
The only reason I logged in was to write to say how amazing Dina, who works in the club lounge, is at her job. I mean, stocking cereal boxes and clearing dirty plates is probably not the most fun job, but she honestly makes it seem like she enjoys it. She took such great care of me, my husband, and my son while we were there that we felt like royalty. Seriously, whatever you are paying her should be tripled. Our room had bathroom molding that was falling off, with rusty nails sticking out right next to the bath...but we would stay there again just because of Dina. Promotion, raise...hope you do whatever you need to do to keep her on staff.
November 20, 2014
Rated 5 out of 5 by IPretired1 Great place to stay
Very pleased with my stay, especially the Club Room. The young lady that provided refreshments truly had a great customer focus. The buffet breakfast downstairs was also delicious. I have already share this with friends to encourage them to stay here when they are in town.
Hotel check-in staff was very friendly & had a customer focus. Will definitely return.
November 18, 2014
Rated 2 out of 5 by Asatt87 Poor Customer Service
I took my boyfriend downtown for his 30th birthday on Nov 15, 2014 and we decided to stay at the Sheraton. We've stayed here before and enjoyed our past stays. We were very excited to be downtown but I had a very bad experience right off the bat with your customer service rep, Brittany. She was extremely rude to me. We had a debate over me getting free parking. The first thing she said to me was 'Parking will be $20.' I mentioned it was supposed to come free with the room. (Her manager did say there were notes in the reservation that stated I get free parking) She kept aruging with me stating that she could not find anything that gives me free parking. She was also aruging with the man working next to her telling her to just give me the free parking. My mom (Dawna Satter) works for Travel Leaders and worked with Joe Watson to get the room and free parking. I told her this but she was persistent that I was going to pay for parking. She swiped my debit card without telling me how much she was charging me. Did not tell me where to go or what room I was in. Did not say a word to me. I would not have Brittany dealing with customers anymore as she does not put customers first. I work at a place where customer experience is our main focus so when we go somewhere and get the opposite treatment from a hotel rep it is very disappointing. Believe it or not, just one representative being rude can take business away very fast.
November 18, 2014
Rated 4 out of 5 by Roami26 It's now a MUCH BETTER Sheraton!
We stayed here 2 years ago, during a "renovation phase".
Our recent stay revealed a MUCH BETTER and IMPROVED SHERATON in all aspects.
- Platinum recognition was very good. The front desk staff are several steps up from the team a couple of years ago. "Ozzy" went above and beyond to honor our requests.
- The Valet Parking staff is excellent. "Tayo" doubles as Valet and Bellhop, but no worries. He's speedy and your car and luggage are where you need them to be in a flash.
- The upgraded parlor suites are nicely appointed, and the bed is ULTRA comfortable.
- If you can take advantage of the Club Lounge - DO! "Twana" manages the Club wonderfully! Many club lounges are sparse in their offerings and snacks are not replenished often enough. The lounge has a good view, and the snacks were excellent! Not chicken wings and mystery meat. Things like grilled shrimp, egg rolls, fruit platters, cheese platters, shrimp and scallop skewers - were tasty treats!
- The gym is minimal, but meets the needs for a basic workout.
Overall, it's clear this renovated property has made huge strides to better meet the needs and expectations of its customers.
The downtown location provides EASY ACCESS to the airport, shopping, nightlife and much more.
The absolute only downside was the slow elevator service...(which was largely due to the byzillion folks there to participate in a band competition).
November 17, 2014
Rated 4 out of 5 by AJ19 Nice hotel in Indianapolis
Hotel location is convenient, rooms are nice. The bar and restaurant are average. The food menu is rather limited and if like any specialty beers on tap or in the bottle, the selection is also very limited. You might want to check out some other local restaurants.
November 5, 2014
Rated 5 out of 5 by cquinn2000 Great
The hotel was clean and bright. The staff was efficient and friendly. I will definitely stay here again.
October 30, 2014
Rated 5 out of 5 by James317 pleasant staff
I chose this location because it is close to everything happening downtown. The room was comfortable and the service was more than expected.
October 28, 2014
Rated 5 out of 5 by LeeRoyBrown8 Hotel Review
This is my 5th stay at the hotel this year and I'm already booked for May of 2015. We come to Indy 3 times a year and have really found the Sheraton to be a second home while staying in town.
Courtney and Brittney always make our experience pleasurable and we always feel welcome when we arrive.
Looking forward to visiting again real soon.
October 22, 2014
Rated 5 out of 5 by Hylandr26 Sheraton Indianapolis
The staff at the hotel were very helpful and professional, especially the Bellman at entrance who helped out numerous times (sorry, forgot name). The rooms were very nice and comfortable and the hotel is located within walking distance of everything.
October 20, 2014
Rated 4 out of 5 by Boblin4752 Indy stay
Good hotel. Staff very courteous and professional. Rooms not as quiet as should be expected. Would like to have microwave in room.
October 19, 2014
Rated 1 out of 5 by SABJS2014 Sheraton Indianapolis Not Recommended
Reception staff not friendly seemed to think they were doing you a favour by dealing with you.
Lost our laundry, eventually found after many telephone calls, they then tried to charge us for express service!
Concierge not always available
Booked a wake call for our departure to airport which never materialised!
Bar Staff were the most pleasant, friendly and helpful - the only plus for this hotel.
October 4, 2014
Rated 5 out of 5 by TheresaGS great features
wonderful location, rooms were excellent, food. enjoyable experience
September 30, 2014
Rated 4 out of 5 by Wayne44 Check in
Had to wait a few hours after checking in for room to be ready, bought a salad that was little old.
September 29, 2014
Rated 5 out of 5 by Bridesmom55 Friendly and caring staff!
The staff was very responsive to our needs. We called to ask for extra pillows, blankets and towels and within a few minutes there was a knock at the door. We utilized the Club Lounge for evening snacks and again in the morning for the continental breakfast. The lounge hostess was excellent! She was very attentive and personable! We had a great experience!!
September 22, 2014
Rated 5 out of 5 by Jeff1953 Great Stay and Treated Awesome
We stayed two nights sand it could not have been better. Everyone was so nice and we were treated like royalty. Will recommend this hotel to everyone we know.
September 22, 2014
Rated 5 out of 5 by kerry367 Wonderful stay
This was a great stay. The hotel was very clean with modern decor.
September 22, 2014
Rated 4 out of 5 by CSR88 Minor concerns
The bolt on the door was broken and it took 2 days for it to be fixed; the tub wouldn't drain; and the curtains were off the track. Other than that, it was the best sleep I've had in a long time.
September 8, 2014
Rated 5 out of 5 by BMW2Travel Sheraton Indianapolis
Beautiful rooms, clean and comfortable. The pool is refreshing and large. Great location for downtown and the Indianapolis Indians baseball game!
August 29, 2014
Rated 5 out of 5 by Terry671 Great stay!
Loved this hotel and very friendly staff
August 28, 2014
Rated 5 out of 5 by Stella313 Location is great
Location is great within walking distance to local shopping, movie theater, nightlife, restaurants. The only thing missing was an inclusive breakfast more and more hotel chains are offering this service, otherwise no complaints loved my stay at Sheraton.
August 26, 2014
Rated 3 out of 5 by lindalee A little disappointed.
The lobby felt warm when we checked in and throughout the week while waiting for companions. The air conditioning was not working properly in my room. I asked at the desk about how the control was supposed to be set and was told that they would have a service person go up and change to what it should be and no one showed up. Went back to the Customer Service Desk the next day and was then told that the air was being worked on and it should be working properly within the next couple of hours which it wasn't. That evening they finally brought a fan to my room which made it more comfortable. I do like the convenience of having the conference I attended in the same building
August 25, 2014
Rated 5 out of 5 by Zoe14 Human Resources Assistant
Of all my business travels, this hotel is by far the best! Very comfortable, clean, all the immenities one would need, and the hotel staff are TOP NOTCH helpful and professional! It is in an exceptional area for fun, full of history, and a variety of all kinds of eateries; and the conference was laid out perfect. Truly a great place and I definitely will be back with my family to visit INDY. Thank you for making me feel special and welcomed!
August 23, 2014
Rated 2 out of 5 by susan178 Nice hotel BUT...
This visit was a real debacle and the staff was like the keystone cops trying to resolve the problems. There was a dried substance in a large blob next to bed and onto the beside chair and table. My television in the main room (I was in a suite) did not work. The smoke detector was right outside the bathroom that had no exhaust fan. The smoke detector would go off each time I took a shower. If I left the door open it would blare the entire time. If I closed the door, it would start blaring when I opened the door and continue for several minutes. When I inspected the smoke detector, I saw it was hanging from its wires. I assume a previous guest tried to knock it down to stop the noise. It was very irritating. In a subsequent stay in a suites, I noticed the same smoke detector position. I did not get blared because I passed on the shower. The dried substance issue was never resolved after numerous phone calls and inspection by the on-duty manager and housekeeping supervisor. The housekeeper cleaned the room at the direction of the supervisor but got up about 30% of the substance of the floor. I admit they did offer to change my room, but I was busy and did not want to hassle. I was only in the room to sleep and get ready for my busy day. They did comp me with dinner at their restaurant, which was a disappointing experience. The service was terrible and the food mediocre. I only had a salad and it took forever. The chicken was cold. I was glad that I was not paying. I would never go to that restaurant on my dime. I did return to the hotel 6 weeks later and had no issues. The club lounge is very nice and had a nice variety of appetizers. They did not give me access to the club lounge during the first visit though I was staying in a suite. That still is not clear to me. Sorry to ramble and I do not want to be seen as a whiner, but my June experience was so bad it is laughable.
August 13, 2014
Rated 3 out of 5 by Cruisechix A little disappointing
I really wish we had been warned that there was a motorcycle event the weekend we stayed. I have nothing against motorcycles, but two nights of bikes going up and down the street till 4am impedes my sleep and makes me grumpy. If someone is not there for the motorcycle event... don't put them in a room right next to the road..... or at least give warning so perhaps we could decide to make other arrangements. I realize the noise was not the hotels fault, but a warning about this would have been nice. I was NOT happy about getting no sleep for 2 nights in a row. The one high point was Diena that works in the Club Lounge. We met her on Friday and she was extremely helpful (unlike the person that worked the club lounge on Saturday..... OMG, not helpful at all) But Diena was amazing and went out of her way to make sure everyone was taken care of.
Also, when checking out, pay close attention to the bill. .I was charged for things I should not have been charged for.
August 12, 2014
Rated 5 out of 5 by moneyplays It Only Gets Better
I return to this year hotel every year only to find an improvement in all areas of the hotel. This year it was great to see a complete remodel of the rooms with updated furnishings and a bed that is still second to none! The staff is attentive and ready to help. The location is perfect and I look forward to returning.
August 12, 2014
Rated 2 out of 5 by LessThanTwoNightStay Friendly, helpful staff
We arrived with many hundreds of motor cyclists circling the hotel for what we later learned was a scheduled rally, so sleeping was a challege. The friendly staff accommodated us a much as possible. The parking garage is expensive and not easy to navigate with luggage. Food in the dining room was excellent and well prepared. Keep that chef as along as possible.
August 11, 2014