Rated 5 out of 5 by Zoe14 Human Resources Assistant
Of all my business travels, this hotel is by far the best! Very comfortable, clean, all the immenities one would need, and the hotel staff are TOP NOTCH helpful and professional! It is in an exceptional area for fun, full of history, and a variety of all kinds of eateries; and the conference was laid out perfect. Truly a great place and I definitely will be back with my family to visit INDY. Thank you for making me feel special and welcomed!
August 23, 2014
Rated 3 out of 5 by lindalee A little disappointed.
The lobby felt warm when we checked in and throughout the week while waiting for companions. The air conditioning was not working properly in my room. I asked at the desk about how the control was supposed to be set and was told that they would have a service person go up and change to what it should be and no one showed up. Went back to the Customer Service Desk the next day and was then told that the air was being worked on and it should be working properly within the next couple of hours which it wasn't. That evening they finally brought a fan to my room which made it more comfortable. I do like the convenience of having the conference I attended in the same building
August 25, 2014
Rated 5 out of 5 by moneyplays It Only Gets Better
I return to this year hotel every year only to find an improvement in all areas of the hotel. This year it was great to see a complete remodel of the rooms with updated furnishings and a bed that is still second to none! The staff is attentive and ready to help. The location is perfect and I look forward to returning.
August 12, 2014
Rated 2 out of 5 by LessThanTwoNightStay Friendly, helpful staff
We arrived with many hundreds of motor cyclists circling the hotel for what we later learned was a scheduled rally, so sleeping was a challege. The friendly staff accommodated us a much as possible. The parking garage is expensive and not easy to navigate with luggage. Food in the dining room was excellent and well prepared. Keep that chef as along as possible.
August 11, 2014
Rated 2 out of 5 by susan178 Nice hotel BUT...
This visit was a real debacle and the staff was like the keystone cops trying to resolve the problems. There was a dried substance in a large blob next to bed and onto the beside chair and table. My television in the main room (I was in a suite) did not work. The smoke detector was right outside the bathroom that had no exhaust fan. The smoke detector would go off each time I took a shower. If I left the door open it would blare the entire time. If I closed the door, it would start blaring when I opened the door and continue for several minutes. When I inspected the smoke detector, I saw it was hanging from its wires. I assume a previous guest tried to knock it down to stop the noise. It was very irritating. In a subsequent stay in a suites, I noticed the same smoke detector position. I did not get blared because I passed on the shower. The dried substance issue was never resolved after numerous phone calls and inspection by the on-duty manager and housekeeping supervisor. The housekeeper cleaned the room at the direction of the supervisor but got up about 30% of the substance of the floor. I admit they did offer to change my room, but I was busy and did not want to hassle. I was only in the room to sleep and get ready for my busy day. They did comp me with dinner at their restaurant, which was a disappointing experience. The service was terrible and the food mediocre. I only had a salad and it took forever. The chicken was cold. I was glad that I was not paying. I would never go to that restaurant on my dime. I did return to the hotel 6 weeks later and had no issues. The club lounge is very nice and had a nice variety of appetizers. They did not give me access to the club lounge during the first visit though I was staying in a suite. That still is not clear to me. Sorry to ramble and I do not want to be seen as a whiner, but my June experience was so bad it is laughable.
August 13, 2014
Rated 5 out of 5 by martha12 hospitality
The hospitality of all clerks and other essential employees was superb This was very surprising to me. Excellent facility, food and service. I would come bacd and highly recommend others to use you hotels
August 4, 2014
Rated 5 out of 5 by Crisco This hotel has friendly, accommodating personnel.
This hotel is very accommodating in all aspects - from the friendly, efficient check-in personnel and the cool, refreshing, fruit enhanced water in the lobby to the comfortable room with all the conveniences I need.
August 3, 2014
Rated 5 out of 5 by CamH137 Everything I wanted in my stay and more.
This was my second stay at the Sheraton in Indy this year. Both times the staff was extremely friendly and quickly got me acclimated to my room. The room was spacious, the bed was comfortable, and the shower and bathroom were very clean. Plus the view is spectacular being right over the circle in Indianapolis. I had a few questions about the area and whenever I asked someone at the front desk, they made an excellent recommendations. I plan to stay at the Sheraton again next time I'm in the Indy area.
July 28, 2014