Rated 5 out of 5 by Alice7890 Good job
The staff and the room were excellent. Loved the Starbucks coffee in the room and the morning paper.
August 6, 2012
Rated 2 out of 5 by tj2013 Poor club amenities & Room maintenance
Club lounge: does NOT offer an honor bar, room charge, or complimentary selection of wine/beer. This seems like a no-brainer and quite frankly I was shocked to find that I couldn't enjoy a glass of wine with evening hors d'œuvre.
The coffee cups utilized in the club lounge in the morning are cheap styrofoam cups with flimsy lids. These cups spill/splash coffee in the car and are uncomfortable to drink from. Since Starbucks cups and sleave are provided in the hotel room with the coffee maker, it seems trivial that they don't provide higher-end Starbucks cups in the lounge.
Air conditioning in rooms - this is my hotel pet peeve and it happens all too often. The air conditioner in room 1736 was only putting out hot air. As always when this happens in a hotel, I had to call down and wait for 30+ minutes to have maintenance come and twist a few knobs on the interior mechanics to make the air cold. This seems like a problem that could be proactively prevented if housekeeping simply verified that the air was blowing cold when they cleaned the room and then proactively notified maintenance to fix it prior to a guest checking in. This process would greatly improve the customer experience.
May 16, 2013
Rated 4 out of 5 by AL461 Meeting room
went to TAL meetings and as usual enjoyed the hotel
good Continental breakfast and had great coffee
September 23, 2013
Rated 5 out of 5 by nog8721 Staff is very accomodating
We were visiting family in Logansport (no Starwood hotel) and had 3 scheduled nights elsewhere when my dad fell ill. He was moved from Logansport to Carmel, then, released. The last 2 nights were reserved at the Sheraton City Centre. (I live in Florida and had 2 caregivers traveling with my dad.) The employees at the Sheraton attempted to find lodging at their other locations, while he was hospitalized, but could not because of Nascar wknd. I spent several hours on the phone between the caregivers and the hotel and found your staff to be knowledgeable and compassionate. The girls found a hotel for the 27th, then, checked in to the Sheraton on the 28th. From the moment they stepped into the lobby and spoke to the concierge, they all felt relief. The employees were accomodating and so pleasant. The hotel was absolutely beautiful and the rooms were perfect. They all had the best sleep ever; my dad said he could not see the other side of the bed - lol. The food in the restaurant was superb - something the caregivers were not used to. The trip started out rocky, but, thanks to your staff, it ended happily. Thank you so much !!! (I don't think I mentioned it, but, my dad is 94 years old.)
August 1, 2013
Rated 4 out of 5 by alzdon phew
The bathroom had a peculiar odor, like baby puke. Maybe it's some kind of cleaning agent you use?
May 6, 2013
Rated 3 out of 5 by johnny247 Hotel needs renovated
The Hotel is in a prime spot. However the rooms need updating. The a/c needs major improvement.
May 20, 2013
Rated 2 out of 5 by ARG1 Disappointed
I have previously shared my feedback directly with the hotel manager.
March 13, 2014
Rated 2 out of 5 by Maddie04 Did not like.
There was construction being done..You could hear a lot of noice. It was hard to sleep...
January 3, 2013
Rated 3 out of 5 by SummerFun2013 Central Location
Nice location downtown to where you need to get to. Not far from the Arena's to walk.
August 8, 2013
Rated 5 out of 5 by Director123 Excellent Customer Service
The staff at this location were very professional and made me feel valued as a guest.
June 27, 2013
Rated 4 out of 5 by Kooper48 Jennifer Wedding
Front Desk and Event Staff did a great job, rooms are a little "tired" but adequate
November 12, 2013
Rated 4 out of 5 by PDCBob This hotel was convenient
Hotel was close to the convention center and resturants, shopping and entertainment.
September 3, 2012
Rated 5 out of 5 by bestguest bestguest
A super stay at a very reasonable downtown rate and great location for everything/
February 1, 2013
Rated 4 out of 5 by Bill Stay met every expectation
Staff was very friendly and helpful. Large convention in town and area very noisy.
April 25, 2013
Rated 3 out of 5 by Jbones Indy sheraton
To much construction, HVAC did not work, Gift basket never made it to room.....
December 19, 2012
Rated 5 out of 5 by Rod43 Great staff and location
The staff at this hotel was great!! I would go back just because of the staff
October 21, 2013
Rated 4 out of 5 by MzRita Club Lounge attendant
The young African-American attendant lady was very accomondating to my needs.
August 13, 2013
Rated 4 out of 5 by LK310 Good - could use another mirror in the room
Good, comfortable, could use another mirror when traveling with students.
October 30, 2012
Rated 1 out of 5 by Rooney Dissatisfied
This is my second and certainly final stay in your facility. This time my issue was two fold. I stayed 3 nights and not once was I visited by housekeeping. We called each day and were accused by the staff of leaving the do not disturb sign on our door. We went down and got our own clean towels and coffee refills. I also had to call to have my bill emailed to me after it was promised twice. Once received, I was charged 3 nights after being told I would be charged 2 by the front desk clerk upon checkout (we arrived at 6AM our first day) . We were also double billed for our room upgrade to a suite and I am now waiting for this credit to be returned.
On my previous visit in October of last year, you water stopped working the Sunday morning of our departure and I was forced to go skip a shower prior to flying for 6 hours (not pleasant) and we all had to share one unflushable toilet prior to leaving. For this lovely experience, I was credited $40 whole dollars off my stay. And again, I had to call on this once I was back home to get this credited to my account. For a hotel that charges as much as you do, the service level is appalling. I will make sure to share my experience on the web so others know what to expect.
July 3, 2013
Rated 5 out of 5 by RonC Fantastic!
Outstanding staff! Great Location! Very Accomodating! Thanks Sheraton!
May 13, 2012
Rated 4 out of 5 by Sirpeter Hotel
Good stay! But room was some what small with no refrig. Or microwave.
September 3, 2012
Rated 1 out of 5 by Indytravel Unbelievable
There was urine in the toilet when we got to the room. Enough said.
December 12, 2012
Rated 4 out of 5 by Misha2013 guest
Great location for a quick getaway within the city of Indianapolis
August 11, 2013
Rated 5 out of 5 by StanSur Maintaining Sheraton Standards
This is an excellent Sheraton. Clean, quiet, and great location.
April 29, 2012
Rated 5 out of 5 by TomF54 Wireless Internet
My only issue is I wish you offered free wireless to all guests.
November 24, 2012
Rated 4 out of 5 by Corolla This hotel has great features
The location of this hotel makes it ideal for the IMM Marathon.
November 6, 2012
Rated 5 out of 5 by Mtaylor227 Great staff!
Nice to have people who really and are true professionals!
January 26, 2013
Rated 4 out of 5 by Kettlebell27 Very Good Value
Good location and value. Staff was friendly and helpfull.
February 10, 2013
Rated 5 out of 5 by Dorothy12 Attentive Staff
Excellent customer service skills of all staff members.
December 17, 2012
Rated 4 out of 5 by thunderhead Great Location and staff
Got a great deal on the room. I will stay there again.
October 16, 2013