Rated 1 out of 5 by GarH No AC in Room... HOT!
Upon checking into our room we discovered that the AC was not working. The front desk was contacted and approx. 2 hours later a building Engineer arrived. He attempted to fix the AC while we were trying to get ready for a early evening wedding. We were informed that upon our return to the hotel that we would either have AC or a new room. Upon our return we discovered a broken fan in our room, no AC and no available rooms. Desk claimed they would have given us a new room or cleaned a dirty room instead of selling out... if only they knew we had no AC.
May 23, 2012
Rated 2 out of 5 by traveler2809 average
I asked for a King bed when I checked in and was told the only room was a handicap accessible room but that the only difference was the shower. I was very mislead. Not only was the shower barely accessible for someone handicap, the bathroom ceiling had a leak and water sprays all over the floor. The "towel racks" are the required assistance bars that are around the toilet. THe hand towels hung on the bar behind the toilet and were touching the back of the toilet and toilet handle/flush. It was very gross. The bath towels all hung on the other bar next to the toilet. If you would actually need to use the bar for assistance off or on the toilet, you'd have to move all the towels somewhere -- but there isn't anywhere else to put them except the floor. There is no shelf or bench or other rack for items to be placed on. The counter space is non existent...I had to put all my toiletries on the floor under the sink. The shower is not wide enough for anyone - handicap or not - to sit or stand in. The shower head is on the long wall (not the typical short wall/top of the shower), which made it even more difficult to shower and not have water spray all over the bathroom floor. The shower curtain was cloth, so when the water did spray on it, it just pushed the curtain back and water went everywhere. During my stay, the TV randomly went out - right as I was showered, in bed and ready to watch my favorite show. I called down to have someone come take a look and try to fix it. I got a call from the manager 3 mins later telling me sorry they can't fix it and that she'll give me HALF a nights stay for free. HALF? I got HALF the amount of SPG points added to my account since they couldn't fix it. She couldn't change my room bc they were completely sold out that night. She did offer for me to go downstairs and watch TV in the bar -- they don't play the sound on the TV's there. No thanks. I told her no one had even come up to look at it and try. She immediately sent the "engineer" on duty and he just looked to see if it was plugged in and the said the digital signal was messed up and he'd go see how to fix it and come back or call. I never heard from anyone again. This hotel also charges $11.95 per day per device for internet. It's slow and pricey. You'd think it'd be free or less than $11.95 per day considering it is 2012 and the internet is no longer the newest invention of our time. The hotel is very loud - you could hear everything going on in the hallways, hear the elevators (which are RIDICULOUSLY slow) and even hear the people in the room next to me. The guests in the room next door were enjoying themselves to the point where not only could I hear everything, but the wall was shaking and causing my bed to shake. It was very disturbing. Also, there is construction - at the hotel and outside the hotel, which is VERY VERY loud. A few good things about this hotel is that is close to the canal - a beautiful part of downtown - tons of runners, bikers, walkers, etc. enjoying the sites and weather. It has a Starbucks attached that serves their full menu of breakfast sandwiches, which is cheaper than the breakfast buffet at the hotel. Overall, I was very unhappy at this hotel. I do not recommend it unless you are ready for something noisy and a wet bathroom.
May 21, 2012
Rated 5 out of 5 by Tenoeight Great Staff
The staff at this hotel is one of the best I have ever experienced they want to help you in any way possible. The location can not be beat you are on the circle and right in the middle of everything Indy has to offer.
May 16, 2012
Rated 3 out of 5 by Travelster Great Staff, Needs updates to rooms
Everyone I met at the hotel was extremely friendly and helpful. However, this hotel is definitely dated (although still clean). The location is great - right in the center of Indianapolis. The staff was even kind enough to upgrade our room. I definitely appreciated it. The lady who checked us in was friendly and welcoming. When we went to our room, the hallways were dark with exposed wiring where lights used to be. I'm assuming these were being switched out? The wallpaper was peeling away from the wall and the lamp had a high pitch squeal when plugged in. The TV stations were kind of spotty. The light over the bathroom sink only had two of the three bulbs working.
I definitely think the room was clean, just needs an update. The staff was great. I would stay here again, but really due to the location and my loyalty to SPG and great rates. Also, I didn't come to Indianapolis to stay in the hotel, but to explore the city.
May 15, 2012
Rated 5 out of 5 by RonC Fantastic!
Outstanding staff! Great Location! Very Accomodating! Thanks Sheraton!
May 13, 2012
Rated 2 out of 5 by Kunphan I did not feel like staying at the Sheraton
Did not feel like I was staying at the Sheraton. AC wan not working I had to move room at 12:00 at night.
May 7, 2012
Rated 3 out of 5 by Oaktree Location is only selling point.
Overall not a bad hotel but not a great one either. The a/c didn't work very well, the roof leaked, and the lobby bathrooms were out of order. The roof in my room didn't leak but it did in the fitness center. Location was good for walking to shops, food, etc. Couldn't get a $0 balance receipt from the front desk to track expenses. No spa facility (hot tub, steam room, etc.). Took privacy sign off door at noon on first night but never got service.
May 7, 2012
Rated 1 out of 5 by BLRD Discounted rate should not mean discounted service.
Of all the service staff I had interacted with during my stay, only 2% were polite and helpful. The attitudes and mannerisms of the front desk employees were far below expectations. I have never been treated so rudely. When I would ask a question, I would receive a rude response or a question with an extremely inappropriate attitude. The air conditioning in the room did not work. The television only had approximately 40-50% of the channels offered. The hot water lasted only a few minutes. Internet was offered as part of the rate offered for the room during the convention stay. I was not provided with this information during my check-in, when I called down to the service desk I was met with attitude and received the answer in a negative tone then hung up on. When I notified the front desk that the air conditioning was not working properly, the response I received was “They’re working on it! If it’s blowing its working”! I was personally too frustrated with my experience to even bring up the hot water; but instead included on my comment card. I was sent to the wrong meeting room when I asked where I was to go for my meeting (I was sent downstairs rather than the 21 floor). I had a package waiting for me at the front desk and when I came to pick it up I was first told that it wasn’t there, and then rudely asked to describe it.
I understand that this was a busy time- the conference I was attending had over 200 attendees, but being in customer service it is important to greet with a smile and treat your guest with respect. The least they could have done was apologize for their inappropriate behavior.
I usually enjoy my stays at the Sheraton, but after all this I do not think I will be staying at one again.
May 2, 2012
Rated 5 out of 5 by rc50 Nice Weekend!
We received an upgrade to a suite. Hotel is located central to everything. The staff was great as always! There was an outdoor concert on saturday night at the circle.
Will stay here again!
May 2, 2012
Rated 5 out of 5 by PennsyGB Very Nice Stay
Good location, helpful, efficient staff;
nice upgrade to a suite !
Too bad we couldn't stay longer.
Delightful Italian restaurant a couple blocks away, around the corner.
April 30, 2012
Rated 5 out of 5 by StanSur Maintaining Sheraton Standards
This is an excellent Sheraton. Clean, quiet, and great location.
April 29, 2012
Rated 3 out of 5 by Kyria272 Hotel Recommendation
My room had screws coming out of the lock on the door, out of the plate on the shower, and was surprised by the lack of conversation by the hotel staff. My co-worker & I felt like we were looked down upon and the hallways, well, I'm hoping it's being renovated. The location was great, as was the view, however, I will not stay at this hotel, especially having to pay $25.00 for parking.
April 26, 2012
Rated 3 out of 5 by Bob76 Great staff, hotel needs updating
The staff was very friendly and helpfull. Hotel is in a great location. It just needs updating. The carpets were worn and dirty. The work out facility was not in a great location and was very tight.
April 20, 2012
Rated 2 out of 5 by artravels Needs Renovation
Definately needs renovation. There was a leak in the hall way. My thermostat did not work in my room so I was given a space heater so I could sit at the desk and work but plugging in more that 2 items on each wall shorted out the electricity. The beds were good but the overall quality of the ammenities was lacking.
April 17, 2012
Rated 5 out of 5 by Nerol Great Location
We stayed at this hotel in April 2012. The staff was friendly and the room was clean. This hotel is located within walking distance of tons of food and a mall. This was a great stay.Oh be advised there was some construction going on in front of the building so the sidewalk was closed. The police told us to walk down an alley at night. I was with my son so I was not too thrilled about that. I could not hear the noise from the construction but some others could. We stayed on the 18th floor with a view of the “circle”. Of course, this is not something the hotel can really control but just be aware.
April 17, 2012
Rated 4 out of 5 by mpmsu2003 Good Value and Decent Location Downtown
We usually stay at the Sheraton when we travel to Indianapolis. Primarily because we travel to Indy for major sporting events with friends and family. During the Indy 500, NCAA Playoffs and Tournaments the prices at every hotel within 20 miles of Downtown go through the roof. The Sheraton seems to be the affordable option for most of the people we travel with and I can not say we have ever been disappointed. The Sheraton is in a good location and within walking distance to just about everything Indy has to offer. The rooms are pretty standard and the staff is usually very helpful. Always an enjoyable visit...
April 12, 2012
Rated 3 out of 5 by Elli No Water
It is a nice hotel. The staff went out of their way to be helpfull. Howerver, when we wanted to get ready in the morning we had no hot water, and when it flowed again if was lukewarm. We went to town and when we returned at noon there was no water at all to use the toilet or wash hands. No compensataion was offered. I woukd not stay there again, glad it was only for one night
April 9, 2012
Rated 4 out of 5 by StateSenator Great Place
Upon arrival at Sheraton, I was warmly welcome with someone opening the door for me. I was greeted in the Gold/Platinum Line and the representative called me by name. This is a PLUS. The Guest Service Representative was VERY kind, caring and gave me all answers before I asked a question. There weren't any rooms available for my upgrade but I was offered Club Lounge access and free breakfast. I also had my late check-out to 4pm. I got an excellent view of the Circle. I found my new home
April 2, 2012
Rated 1 out of 5 by MrsNeverAgain Worst Hotel stay ever....
This experience for my 3 day stay was the worst ever. I have never in my 10+ years of traveling experience a worst stay than this one. My room had no AC and the staff mention that they would bring me a fan because some rooms had AC and others did not. I suggested that they move me to a room that had AC. So, once they moved me the second room which had no AC either, neither unit in there worked. I was apalled by the lack of management to even speak with me to help make my stay more comfortable. This was the worst travel ever and I was treated with little respect for my visit and no one seemed to have cared that I was having to suffer with a room that was 80+ degrees. I was offered bottle water and ice cream (maybe that was their way of caring) After several days of complaining I was comp a night...althought I suffered each night. This will never be my choice of hotel EVER!!!
March 18, 2012
Rated 4 out of 5 by puck1793 stay in indianapolis
I stayed at this hotel from 2/26 through 3/2. The hotel location is excellent and the staff very good. Alixis in particular was extremely helpful with some requested I needed. The hotel has only one downside which is the gym. The gym is extremely small considering the size of the hotel. There is one weight bench and the ceiling is very low so any overhead exercises are not possible. Also the cardio equipment is dated. As noted, the remainder of the hotel is top notch, except for the gym.
March 5, 2012
Rated 4 out of 5 by KarensHoliday This hotel extrememly comfortable & clean.
The room was very clean and we were upgraded to get a great view of the square. Loved that we were able to go to the Club Lounge for complimentary breakfast. Go early though because the food gets sparse the closer you get to 10am. Had a scary experience in one of the elevators. It couldn't decide if it was going up or down. I reported it to the Club Lounge staff and again the next morning to the front desk. The front desk said they would take care of it. Asked for more towels and someone brought them promptly with a smile! Asked the bellman for restaurant suggestions and he was so nice and helpful. We had a great experience, thank you!
February 28, 2012
Rated 2 out of 5 by IndyGirl Areas for improvement
The room temperature was too hot and if you try to adjust the thermometer, it didn't do anything except turn on a really loud fan. It's great that they offer an eco-friendly green option where you can politely refuse cleaning, but the problem was that there was always new tools and the bathroom had been cleaned. Are you really being green if you still clean and give new everything? The staff were helpful, but not always friendly. I had to go back to the front desk to have them reactivate my room key because it didn't work the first time. The hotel didn't offer complimentary breakfast which is a burden for travelers.
February 27, 2012
Rated 2 out of 5 by diva2012 Worst Stay Ever
I arrived for a conference with United Way. Upon my arrival, I found the front desk staff cold and uninterested. I was not told that we had free Wi-Fi in our rooms until I came down to the front desk and was told, I should have stated the reason for my stay. I was given a ticket for in and out that did not work, so I had to go back into the hotel to have this rectified. Additionally, the rooms were cold. My room temperature was at 90 and it was still cold. I found that other participants at the conference had to change rooms for the same problem. I will never stay here again!!!
February 26, 2012
Rated 4 out of 5 by Indy2012 Hotel is ok, but the staff is GREAT
From the doorman to the front desk, to the house keeping staff - every one made you feel welcomed. As a Platinum member for a number of years, I was quite impress by the level of service and attention to detail. The hotel rooms are typical Sheraton style/standard. However, what makes this hotel great is the staff.
February 1, 2012
Rated 5 out of 5 by LarryS27 They Were Outstanding
I have been a Starwood member for over 10 years, and I've never felt so special during a visit. The staff was outstanding; made me feel extremely welcome, and appeared genuinely happy to provide service. It was impressive. I know it was the week before the superbowl that I visited, so they may have been tuning up for the big weekend. Whatever the reason, they performed quite well.
January 31, 2012
Rated 2 out of 5 by guy99 Staff needs improvement
At check in i was welcomed warmly, recognized as platinum, and upgraded. I was given the club lounge hours and a $10 coupon for Starbucks for the next morning as I had an early checkout and miss my complimentary breakfast.
The information regarding the lounge was incorrect. I went in at 630 pm. I requested some wine. The hostess said "You missed it". She was pouring wine back into their bottles at the time. She never offered me a drink and had no other interaction with me the rest of my time in the club lounge. I picked at what was left of the food. The hours for Starbucks were wrong as well. I went at 5 am as instructed at check in. At check out, the front desk clerk said I was out of luck. Starbucks doesnt open until 530 so Im going to have to miss breakfast.
January 30, 2012
Rated 4 out of 5 by sydtonya My Stay was comfortable
Overall the hotel is very nice! Needs an Inside pool! Staff was great! Had some trouble with heat in the room, told the staff on duty and instead of changing my room they said an electrician would be up in the morning.. so had to stay in cold room until the next day. The heat was still the same after a person looked at it so, went down and requested another room. The night mananger helped me... she didn't understand why I wasn't moved immediately. I didn't either!
But the beds were comfortable, the food was great... The staff in the resturaunt were great! Thanks Hugh! and everyone!
January 18, 2012
Rated 2 out of 5 by Sherry I was very dissapointed
I have stayed at the Sheraton in many different cities, and I have never stayed at a Sheraton that was like the one in Indianapolis. My daughter is a cheerleader and we where there for the weekend at a cheerleading convention. The building and parking garage were very old and needed to be updated. When we arrived, my friends room, which was across the hall, was horrible, when she opened the curtain, the wall had caved in and pieces of it fell to the ground. In my room the thermostat did not work and room kept changing from very cold to very hot. The room above me as well as beside mehad loud noises coming from them, as if someone was doing repairs. The internet was down all weekend, so I was unable to compete work. On Sunday night when we returned to the hotel, the elevators werent working and so we had to take the stairs at 2am from the garage to the hotel. I dont think that I will ever be staying at the Indianapolis Sheraton again
January 17, 2012
Rated 1 out of 5 by Goldie Please Clean My Room
I stayed at this hotel for5 nights over New Years Weekend. I had to asked for more towels every day because when they cleaned the room they would only leave 2 towels for 2 guess. Also on 2 different days they didnt clean our room, even asking 3 different times for them to clean it. I shouldnt have to beg for my room to be cleaned, but apprentely here you have to, but it doesnt mean they will clean it. When we said something to the front desk, they acted like it was no big deal. There also was a fight outside our room with broken glass and things being thrown, no apology was even made to us. I have been a memeber of starwoods for years, but yet nothing was done for it.
January 12, 2012
Rated 5 out of 5 by MelloChatt Great Staff
I have family in town and have stayed here 7 or 8 times in the last year or so. Every time the staff has been extremely friendly, upgraded me to a suite, made sure I have club access or breakfast coupons, responded to requests immediately, etc. This is an old hotel, so the rooms are nothing special, but comfortable and in my experience quiet. The location is excellent - you can walk to the major downtown Indy attractions. I've walked to the monuments and the Pacers game from here, as well as multiple restaurants. The club is above average. Parking is convenient. As a platinum I could go elsewhere but I like this place and keep coming back.
January 3, 2012