Rated 2 out of 5 by LiRiv Needs Attention
This hotel needs management attention. Its an older hotel that has been remodeled but not finished well. There was a large amount of hair in my bathtub when I checked in, very obvious to see, long strands of black hair. My fuse blew when i was blow drying my hair. I called down and 30 min later I still had no power/lights in my bathroom. I went to dinner one night and had out personal items in my room so I put the do not disturb sign out and when i got back, the maid had been in my room and pulled down the bed which bothered me greatly. Why would they enter with the sign out?? Why would they even knock?
June 23, 2014
Rated 5 out of 5 by mom2dnz Wonderful stay
We very much enjoyed our stay. Staff was courteous, helpful, friendly. The room was attractive and comfortable; bed was quite cozy. Really appreciated the little touches that make a nice hotel even better, like the complimentary water in the lobby. You can't beat the location and to have a rooftop pool is the icing on the cake!
June 22, 2014
Rated 5 out of 5 by gigi11 valet parking
We had an excellent time, however upon receiving my statement via e mail when I returned home I noticed a $27 valet parking charge. We had went ahead and parked ourselves for $25 not realizing we would be charged valet parking as well. Would be helpful to guests at check in if they were made aware of this. Otherwise, we will be back to stay!
June 17, 2014
Rated 5 out of 5 by SDidaho Excellent smaller downtown Indianapolis hotel
Attended a small conference, and everything was superb. Staff were friendly and attentive, service was excellent, and accomodations very comfortable. The meeting rooms and food and beverage was above average. Location was central and within convenient walking distance to many restaurants and cultural landmarks.
June 9, 2014
Rated 5 out of 5 by Bri7 june
Room was very nice. Closing doors in the hallway were very loud.
June 8, 2014
Rated 5 out of 5 by Melvin6985 Great updates
Impressive updates in rooms and common areas! Friendly staff at check in and check out.
June 8, 2014
Rated 5 out of 5 by Kimmie2119 We will definitely be back to this hotel!
This hotel was super clean. The beds are excellent and very comfortable. The poolside and monument circle view is terrific. The rooftop pool is a great relaxation area that we loved as well.
June 6, 2014
Rated 5 out of 5 by Coop14 Friendly and Fun
The front desk gave me a map with walking tour suggestions. I enjoyed the fresh lemon water in the lobby when waiting to meet my party. I was running late and asked for breakfast 'to go' and was on my way in no time. Pool and exercise room were terrific. a great experience during the NCAA crew races,
June 2, 2014
Rated 3 out of 5 by brutus1 Great location;Disappointing service
I received a letter in my room from the General Manager informing me that I will receive a survey from Sheraton requesting that I rate my guest experience at the hotel a 10. If a hotel actually provides a level 10 experience, then it wouldn't be necessary to solicit a 10 rating. Based on my experience, I would suggest that they spend more time training their employees to provide the service at the level they are requesting the guest to rate. I would hope that an honest assessment of a guest's experience would be more helpful to the hotel to improve its service.
May 25, 2014
Rated 5 out of 5 by JaneZ57 I had a Gorgeous Room
This is a very nice hotel. The service was topnotch, and the location is close to everything in downtown Indy. The room was absolutely gorgeous and I couldn't have asked for a nicer experience.
May 24, 2014
Rated 5 out of 5 by cindrealla Great suite
We were upgraded to a beautiful suite. It was very comfortable and spacious. Thank you for a great stay.
May 12, 2014
Rated 5 out of 5 by EJ4U89 Great Service!
Upon arriving at the hotel, we had some trouble checking in due to a 3rd party travel website through which we had booked our stay. However, it was handled more than appropriately by one of the employees, MJ. She was awesome! The other employees we encountered during our stay were very nice and personable. All of our party agreed that the beds were very comfortable, and the view of the city centre from our window was great! We'd definitely stay here again and recommend it to anyone considering it!
May 11, 2014
Rated 4 out of 5 by DrDH The waiting staff needs trained.
I arrived and had to wait in line while the front desk had only one person working. Had to go find the person to valet park my car and had to leave car out front locked. Went to Alexander Bar for bit to eat. I have stayed her several times and the females are always complaining about something in front of customers..we're out of dinner rolls...I cant believe this place...we're out of...etc" They need to go to the back room and wash their laundry. Very unprofessional. They didn't have the usual breakfast for platinum and didn't tell anyone. SO I go up there and nothing there. Went to front desk and got a coupon for buffet. Went in and served myself..finished my entire breakfast and never got a coffee or a glass of water. Finally just left the coupon on the table and checked out. The front desk is really trying to perform customer focused but the food staff are just abysmal.
May 10, 2014
Rated 4 out of 5 by Jo49 Pleasantly Surprised
This hotel has been remodeled and is located within walking distance of many points of interest. The beds are great. My only complaint was the parking as the machines were broken and you had to get out of your car and pay for parking before you could get the bar to raise. Had the staff informed me I needed to pay the parking ticket prior to checkout I would have done that and saved myself a lot of frustration.
May 9, 2014
Rated 5 out of 5 by Wayne69 Staff are great
They are always ready to help you, and they are very friendly.
May 9, 2014
Rated 4 out of 5 by Sirpeter Valet Parking
When I checked in was told that valet parking was $27/day, so I selected that. When checking out was billed $30/day. When is questioned this was told that it has always been $30/day. Did not leave a good taste in my mouth when checking out, not a good lasting impression.
May 8, 2014
Rated 4 out of 5 by hughy123 this hotel is in a good place
very nice place to stay and would let everyone i work with know that is a good place to stay
May 5, 2014
Rated 3 out of 5 by Minimarathon Hotel website
To see the facility information, I looked up the hotel website. It was bizarre. Restaurant information was so wrong and wifi info was not updated. To make a reservation for one of the restaurants, I needed to call twice but I still couldn't do it because nobody answered even I called after the time a hotel clark told me. Website is a face of hotel and this website totally failed the purpose.
May 4, 2014
Rated 4 out of 5 by Paul Newly Renovated Rooms are Nice
Even though this is an old property and some of the common areas could use a bit more work the staff is great and the newly renovated rooms are well done
April 30, 2014
Rated 5 out of 5 by Fan2001 What an Improvement
It had been about 2 years since I stayed at the hotel. The remodel is great.
April 29, 2014
Rated 5 out of 5 by Kit25 Comfortable, welcoming environment
Rooms very comfortable, quiet. All staff were very helpful and attentive.
April 29, 2014
Rated 5 out of 5 by LisaABCC Perfect stay
We booked a king suite and a king room for our Easter stay. I requested a corner room with a view of the monument. I got everything I asked for and it was amazing. The suite was a perfect place for us to hang out together, color Easter eggs and open Easter baskets in the morning. The whole facility is impeccably clean. Everyone is extremely friendly and helpful. Super comfortable bed. Wonderful shower. This is our favorite Indy hotel. We keep coming back. Excellent location as well. All in all, the best place to stay when in Indy!
April 21, 2014
Rated 5 out of 5 by Eventsonthego Glad we chose the Sheraton
Loved the upgrades and renos. Beautiful Suite, both soothing and comfortable.
Club Lounge was a treat except the host did not have a very good command of the English Language. Other than that, everything was perfect.
April 21, 2014
Rated 4 out of 5 by f14carbo Short stay, nice staff
Gym temperature needs to be adjustable, too hot.
Hotel Starbucks closes too early, 5pm.
April 19, 2014
Rated 5 out of 5 by BukuCat1 Amazing Staff
The staff went above and beyond my expectations. The water near the elevators was a highlight as well.
April 13, 2014
Rated 2 out of 5 by JRP04 Room for Improvement
A very good location but the facility did not meet expectations.
1. We were arriving late so I called ahead of time and asked if we could have sheets available for the sleeper sofa. I was told it was "not possible" because they didn't have access to the room (???)
2. The lock on the door was not mounted properly and was falling off - held by one screw
3. The room was recently renovated but housekeeping had not thoroughly cleaned it. There was dust on many things, likely left from the construction.
4. The shower was slow to drain and the water pressure was low.
5. Modling was broken off the bathroom counter
6. No shampoo and just one bottle of water in the room.
7. The Club Room was nice but we had to walk around the fans placed to cool the room off.
None of these severely impacted our stay but a number of little things add up and leave a negative impression.
April 13, 2014
Rated 3 out of 5 by Shyamk Not up to my expectations
Stayed at the property for two weeks over last four weeks.
1) The SPG green points not credited to my account after repeated reminders.
2) The card reader from the car garages does not work properly. You need to swipe several times and pray.
3) Checking out was painful. I was charged for parking when I should not have been charged. After going down to reception at checkout the charges were taken out.
4) I called from the room ans asked reception if they had any laptop chargers that I can borrow. I was told to come down to see which adapter from several lost & found adapters they had. When I went down immediately with my laptop, to my surprise they did not have single charger.
5) The breakfast for SPG guests is OK, they could improve it.
6) The in-house restaurant serves sub-par food for both breakfast and dinner. I would recommend guests to avoid the in-house restaurant.
7) As a SPG platinum, I was upgraded to a better room once. The upgraded rooms are larger which is nice but the quality of the furnishings is below-par.
8) Having a Starbucks attached to the hotel is a big plus.
April 9, 2014
Rated 4 out of 5 by Lahainagal2014 The staff is very responsive to guests
I found room service to be very responsive to my needs and requests and must commend guest services for sending security immediately when there was an attempted intrusion into my room by college students partying in the hall outside my door. Security was firm but not abusive and the situation was well in control once they arrived. My only negative comment regarding responsiveness would be to my report of a leaking window during rains that left a 2'X1' area of carpet completely soaked for nearly 12 hours.
April 8, 2014
Rated 3 out of 5 by cltsmtt Love hotel, stay often, not happy with latest stay
We stay here everytime we come to Indy. Generally this is a great place to stay. However, apparently the outdated AC system does not work in mild temperatures. Our room never went below 75, and reached 80 for much of the evening. In addition, our bathtub drained very slowly...nearly filling to the rim.
April 8, 2014
Rated 5 out of 5 by Nini60 Hotel Location was Grand!
Downtown Sheraton was located in the midst of shopping malls, stadium, restaurants, etc. We were able to walk to these sites and explore to our heart's content. We didn't have to utilize the taxi to get us places. We were able to watch the Indiana Pacers play and it was within walking distance. Places like the CVC Pharmacy was around the corner for any necessary items that we needed. AND, also a Starbucks coffee shop was within the hotel which made it very convenient to have our bold coffee every morning and tea in the afternoons. Thanks.
April 7, 2014