Rated 3 out of 5 by JohnQBusinessTraveler Great Location
I have stayed at this hotel several times and the location is perfect. This time I got a suite and found it comfortable and spacious. THey have tried to upgrade the older style with some nice new features. Overall the hotel needs some updating but the improvements do help. The rooms are clean (with the exception of the TV screens). The furniture is less than stellar (couch looked like a cat had a field day on it) but generally comfortable. The bed was exceptionally comfortable and the room was quiet. I was disappointed in the front desk staff at check in as they were unimpressed with my SPG status and did not recognize me at all.
November 25, 2013
Rated 5 out of 5 by clean66 this stay was not a good one
I have been staying here for over 8 years for work and this was the first time I was not please with the ceanliness of my room.
November 21, 2013
Rated 3 out of 5 by GuestAL2013 Some furniture broken, no housekeeping for days
We had to be switched to a room with a working sleeper but then the phones in that room did not work, TV on the blink and out for 2 days. Sink made a lot of noise and toilet handle got stuck a couple of times. Housekeeping never came even when they were called to let them know it was a good time to clean and the staff was already in the hallway a few doors down. Towels were a bit dinghy sometimes as well. The complimentaries were never re-stocked, :( but overall the place was nice. Just need a few housekeeping issues ironed out.
November 20, 2013
Rated 5 out of 5 by LisaABCC Great hotel
I always seem to have the best night's sleep when we stay at this hotel. We got the corner room overlooking the circle and the monument. Plus, they had started the holiday decorating! The room was big, clean and so comfortable. The work out room was wonderful. And the staff are always so friendly and helpful. This is my favorite Indy hotel.
November 18, 2013
Rated 3 out of 5 by ColFlag Close to Circle Center Mall
We only stayed here for the night. The room we stayed in was a double and was much smaller than we expected. Especially, for the price, which was a deal, however, compared to other area hotels. The bathroom was very small with the toilet practically in front of the sink! The seat would not stay up either because of being positioned so close to the sink vanity/countertop. Craziest setup I have ever seen in any hotel. The price to park caught us by surprise. I must have missed that somewhere in the hotel description. Other than that, the hotel is within walking distance of many attractions and restaurants.
November 18, 2013
Rated 2 out of 5 by Nancy166 Recent Stay
I was very disappointed with my stay this week at the Sheraton Indianapolis. I was there because of a promotion online to Starwood membership. Not sure of the benefit since I didn't get a discount for anything.
I paid full price for parking, was asked to pay $12 for internet access, the staff was snippy and they had a problem with the heat which made the room exceedingly uncomfortable to sleep in. I mentioned it when I checked out that it was extremely hot even when I had turned the heat all the way off, they mentioned that maintenance was having problems and he guessed they hadn't fixed it yet. I was not offered anything when I told them how uncomfortable I was. I couldn't believe it, but I really wanted to get out of there so I didn't pursue it. I stay in Inidanapolis between 4-6 times a year. I will not be staying there again.
November 16, 2013
Rated 4 out of 5 by Kooper48 Jennifer Wedding
Front Desk and Event Staff did a great job, rooms are a little "tired" but adequate
November 12, 2013
Rated 5 out of 5 by Kris29 Excellent, except for a couple dogs barking til 3:00 a.m.
Was attending a wedding at the Sharaton. From beginning to end, everything was superb, the reception and food were excellent. Our waiter, Israel, treated us like family. He was awesome. The food was perfect. The bed/pillows were beyond comfy and whatever detergent you use makes those pillowcases smell like they were dried on the clothesline in fresh air. They smelled sooooo good! We had room service for breakfast and the food was hot, beautifully presented and hot. Nothing was missing and it was way better than we thought it would be. The only hitch was that we had a couple dogs on our floor. Apparently their owners had left the room and they barked off and on until 3:00. You were aware, but there really wasn't much you could do. However, we were talking on the way home that maybe a discount on a future stay might have been a nice way to compensate for that. Other than the dog problem, everything was perfect.
November 11, 2013
Rated 4 out of 5 by chicago811 nice stay
The hotel was exactly as advertised. I had a great room and was very comfortable.
The valet situation was awful. No one was there to take my car and then it took twenty minutes to get my car back. I suggest the hotel look into hiring two valet people during busy times such as a weekend with a Colts game. It was pretty ridiculous.
November 11, 2013
Rated 2 out of 5 by RichM12 Horrible customer service
I had a friend check in to my room prior to me-- they took his CC as they couldn't give the room without a credit card. Fine.
I arrived a few hours later as I had a later flight and went to check in and gave my Starwood Amex with DIRECT INSTRUCTIONS that this would be the card to pay for the room as I booked. They confirmed.
They did not charge that card. 2 weeks and several emails & phone calls later, still I could not have the correct card charged. It finally went through, and they never used the SPG account I provided when I booked. They claimed they would process this and after a week of nothing, I went through SPG directly to finally get credited. But then my Make a Green points were nevered credited despite the hotel saying they would be several weeks prior. Again, I'm now going through SPG directly to accomplish what this hotel couldn't.
I frequent Indianapolis often. I am loyal to the Starwood brand. I will NOT stay at this hotel again.
November 7, 2013
Rated 2 out of 5 by 89Bengals Your lounge is the best...in Indianapolis
However my room, 1941, the double bed closest to the window sagged very low to the ground, towards the front right corner. The power outlets nearest the desk were inoperable, as was everything plugged into it, including the desk lamp. So to charge my devices I had to unplug the bedside lamp and clock, both of which I'd have enjoyed the use of. Also, the bedside phone was not operable--the desk phone was. Perhaps if there were at least a SPG member floor with full sized ironing boards, or robes, or more than two sets of towels, I might have been somewhat pleased.
But most bothersome, was the lack of any non-children's movie channels, or even any standard SPG pay-per-view movie channels. Whichever committee decided the sparse (except for the approx. 5 different FOX variations) channel listing, should be reassigned from anything having to do with entertainment. The staff was very friendly and helpful, but I'll likely choose the other Starwood locations in the area, when doing work in Indianapolis or for leisure, before I stay here again.
November 6, 2013
Rated 3 out of 5 by BioBanker Lack of information
The room was nice and I was pleased to have a corner room at the end of the hall - very quiet. The bathroom arangment is odd and pretty cramped - would not work well for a family. Appreciate the complemenary water - and fruit infused water in the lobby.
WiFi was unreliable and VERY slow. Free WiFi should be included in the price of room.
My issue was that I was not provided ANY info about hotel amenities. There was no booklet in the room. I wanted to order room service but had no menu. I did tell the front desk that I didn't have any info; they brought me a menu AFTER I ordered room service (talked to room service on phone to decide what to order.) I didn't find out until my second day that there was complementry breakfast in the club room - and that was strictly by accident because I was trying to find the fitness center - I had no info about it's location and thought "Club Level" might include that.. Staff should have told me about breakfast upon check in.
November 6, 2013
Rated 2 out of 5 by TedM Improvements
Bath facilities were poor. Toilet did not flush properly, faucet was loose and could be removed. Light was not covered.
Internet added was a pain. Most establishments now include this. Parking is another add-on that needs to be considered. Parking garage was difficult to negotiate.
November 5, 2013
Rated 5 out of 5 by Barrbarian Excellent Location
Not only was everything up to (and usually exceeding) my standards, but this hotel is in the perfect location to enjoy downtown Indianapolis. I thoroughly enjoyed my stay,
November 4, 2013
Rated 5 out of 5 by Jamie3066 Excellent Service
The staff was extremely helpful.
November 4, 2013
Rated 4 out of 5 by ConferenceGoer2013 Serviceable Downtown Hotel
This hotel is well-suited to conferences of 200 or less, if you wish to hold your conference in Indianapolis, and can get a conference rate. The room was clean and the bed comfortable. But the shower water pressure was weak, and it was tough to get the room as cool I wanted for sleeping. The exhibit areas were clean, and the location is convenient to many restaurants and a mall.
What made up for several so-so aspects of the visit was the attentiveness of the staff. When UPS delivered one of my exhibit boxes to the wrong hotel, the staff helped hunt it down (was delivered to another Indianapolis-area Sheraton), and brought it back the same day. When the restaurant overcooked my lunch, they took half off the bill.
I recommend stocking both FedEx and UPS shipping labels at the front desk. I thought I needed a UPS label (until I found the ones our marketing staff had packed), and they only had FedEx.
November 4, 2013
Rated 2 out of 5 by klh2013 Not up to Sheraton Standards
I recently stayed at the Sheraton Indianapolis City Centre Hotel on a Friday night in advance of the Indy Monumental Marathon. The facility is clearly dated, and while the lobby & bedrooms are standard Sheraton style, the bathrooms were old & gross and the parking garage was undergoing construction which made it messy and difficult to get to the lobby (and there were no "pardon our appearance" signs nor a discount on the parking cost -- more like "please walk through our dust & wet cement with your bags and pay $25 for this lovely parking experience!” We actually had to clean wet cement off of our shoes & bag wheels once we got to the room.)
However, the absolute worst part of the experience was the very loud elevators which we could hear through the walls of our room. Each time the elevator moved & stopped you could hear the mechanics of the elevator. Despite booking in this hotel months ago, when I called down to change rooms I was told there were only “elevator” rooms available and that they would turn off at 11 pm. They ran until midnight & were back on at 6 am. It’s very distracting when they’re on and quite frankly is unacceptable (not to mention a massive issue when you’re trying to go to bed early before a marathon!). I have traveled the world extensively and have never been able to hear the elevator movement (occasionally a ding or two when the doors open). They should not put people in these rooms!
To top it all off, despite this being a busy weekend with marathoners & conference people, there was only 1 person working the front desk at any given time. Even during check-out , there was only one person there and the line was long. After standing in line for 10 minutes, I just put my keys on the desk and figured it would sort itself out.
I chose this hotel because I’m typically pleased by Sheraton properties around the world for great rooms & great service. This Sheraton is completely dated and needs a total overhaul. It’s a terrible experience & with 4-5 other nationally renowned hotel properties within walking distance and with better proximity to restaurants & activities, I’ll be heading there next time.
November 4, 2013
Rated 5 out of 5 by WantsMoreTravel Great place to stay when in Downtown Indy
Rooms were very nice. Beds were typical of Sheraton - very comfortable. We were on the 10th floor with a 'view' of the monument. Higer floor would be a better view. Club lounge was very good. The attendant was very prompt in cleaning it and keeping the food stocked.
Our room was next to an elevator. They shut it down at 10pm, but it woke us up in the morning.
We were there for the Colt's-Bronco's game. Very convenient to the stadium and not having to fight traffic on the way out was worth the $25 parking fee. Exiting the parking was a little confusing. You have to take a different elevator to get in if you don't have your room key yet.
Circle Center Mall is a very short walk away. The hotel is very convenient to many things.
Many thanks to Chloe, who made the stay for our group very pleasing.
November 4, 2013
Rated 5 out of 5 by Couple16 Good Night Sleep Tight : )
We came to Indy for my husband to run his 13th Marathon. When looking for a hotel we want to be close to the start/finish line, expo and restaurants. We want to park onsite and have access to our car. Most of all we need a comfortable QUIET good night sleep. The Indy Sheraton had it ALL. It was so quiet we thought we were the only guests in the hotel. (They were sold out). Everything was perfect during our stay from the staff, to the room with a fridge/freezer (great for his gel ice pack) to the parking. Bonus...Starbucks in lobby and CVS next door! We'll be back!
November 3, 2013
Rated 5 out of 5 by livinginatlanta This hotel has a great staff
I was there for a meeting,,the rooms are very nice,, the hotel it self is a little dated, but overall is an excellent place to stay !
November 1, 2013
Rated 5 out of 5 by Krista Above and Beyond!
This hotel not only met all of our needs and expectations, it blew them out of the water! The Staff (Kelly, if we're naming names) was incredibly kind and helpful. Even when we hit a snag at book in (no fault of the hotels), everything was handled quickly and calmly. She even willingly compensated us for our trouble with complimentary parking.
The room was spotless, spacious, and up-to-date.The view from the SPG floor was spectacular! We had the heart of the city right outside of our window. The location is excellent as well, we were within walking distance from shopping, dining, and the venue for the event we were in town for (Old National Centre).
Overall, this was hands down the best hotel experience I have had anywhere. Unfortunately, the stay was not quite long enough, but that gives me all the more reason to come back in the future!
October 28, 2013
Rated 5 out of 5 by Rod43 Great staff and location
The staff at this hotel was great!! I would go back just because of the staff
October 21, 2013
Rated 4 out of 5 by TAL2013FALL Always exceeds expectations
Once again the Sheraton has exceeded our expectations. The Front Desk, Bell staff did a superb job again. Nice job April, Kyle, Chole, Richard, Drew, Kelly, Judy, and everyone.
MIchael in hskp did a marveous job also. And as always, Chef James, Pam, Juan, and the entire banquet team were spot on.
October 21, 2013
Rated 5 out of 5 by ajenee Cleanest room EVER!!
This was the cleanest room my husband & I have ever stayed in. The bathroom tile floor was so clean & shiny, you could probably eat off of it. The corners were spotless without the dirt build up. It was just SO clean. The staff was so nice & courteous with knowledge of the city. I would HIGHLY recommend the Sheridan to anyone for downtown visiting. It is well within walking distance to Bankers Life Fieldhouse & Lucas Oil Stadium not to mention one of the museums and of course the GREAT shopping in all directions around the beautiful Monument Circle. Thank You again for your wonderful staff and making our stay so great.
October 21, 2013
Rated 4 out of 5 by Pasmile Excellent room. Club level needs work.
Excellent room, however the Club level needs work. We came in for breakfast about 930am Saturday. No eggs were in the pan. The potatoes in there were cold. No silverware or plates to be found. Most juices were empty and the fruit was hardly anything. There was also no attendant around to even ask about anything?
October 20, 2013
Rated 4 out of 5 by thunderhead Great Location and staff
Got a great deal on the room. I will stay there again.
October 16, 2013
Rated 2 out of 5 by Salestraveler1 Old and dusty (City Center Sheraton-INDY)
Honestly the property needs a major upgrade to floors, furnishing, etc. My room had a couple of vents near the sink outside the bathroom that had not been cleaned in a while. Just not up the standards I have come to like with spg.
October 11, 2013
Rated 5 out of 5 by Jackson19 Nice hotel
The only complaint I would have is the first room we were given was full of smoking smell. We were given another room and we were very satisfied.
My only comment would be there needs to be a strong follow up to customers that do not follow the rules. They were letting that previous customer off the hook. He should have been fined and banned from SPG hotels in the future. Your good customers deserve this response!!. That is up to the Cleaning staff to immediately report each violation(which they don't) and then to have the Management follow up with the customer and SPG to kick they violators out of the system!!!
October 10, 2013
Rated 5 out of 5 by Eric37 a wonderful stay
we've stayed at many sheratons and westins... and this was probably our best experience. thank you for great service, cleanliness, and maintaining a wonderful club lounge. our stay was very enjoyable.
October 7, 2013
Rated 5 out of 5 by Joe72 A very enjoyable stay.
A relaxing environment with a staff wiling to assist.
September 30, 2013