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Rated 3.6 out of 5 by 532 reviewers.
Rated 4 out of 5 by Fun weekend in Indy My wife and I were looking for a getaway in downtown Indy to celebrate our anniversary. We wanted a hotel with an outdoor pool to relax around on Saturday afternoon. We were very pleased with our choice to stay at the Sheraton. Our room was classic and modern, very clean and very comfortable. The staff was friendly and accommodating. We relaxed at the outdoor pool with a great view of the monument circle. We walked south and over to the Illinois Street entertainment corridor and enjoyed a first class anniversary dinner at Harry and Izzys next door to the famous St Elmo Steak House. The evening was terrific (we would highly recommend the brownie dessert with a Kahlua and cream cocktail after dinner. We headed out Sunday morning for a walk. By accident, we wandered west to the canal area and walked from the state park entrance to the south end and back - this too was so nice and we questioned why we had never done this before. Stopped for breakfast at the Patchou Restaurant (get there before 10 if possible) in the Simon Building near the park - would highly recommend also. The Sheraton has a great location; close to the monument circle, close to the shopping and dining venues and close enough to walk to the state park and canal or to the Victory Field for an Indians game. We will be back soon. Steve and Amy B. - Urbana, IL July 18, 2016
Rated 3 out of 5 by Bittersweet This hotel was a friends choice since she is SPG preferred guest. We got there and the entire hotel was FREEZING. Not kidding, an igloo and it wasn't so hot outside. We got to our room after waiting forever for the elevators, which were a constant complaint, and got up to our room. Our room had a great view but that was about it. The TV didn't work and when I went to the front desk, the staff was hearing other complaints and ours was never heard. Our toilet made a clanking sound every time you flushed and we were with our friends who were able to get breakfast yet were told it closed at 11 AM but actually at 9 or 9:30am so they didn't get to eat. The attendant in there was sweet enough to give us a few boxes of cereal. The pool was icey and we had to call to get towels from our personal phone because all of our room phones were not dialing to even the front desk. Every time I went to the front desk to say something, the staff attendant was so busy hearing other people that I couldn't waste my whole day just standing there.I was very frustrated and upset. July 5, 2016
Rated 2 out of 5 by Club Recently stayed here while visiting family in the area. Was excited for the room upgrade and club floor access. While visiting the club floor for breakfast, the staff stood in the hallway as the food trays were empty, silverware was not accessible, and every time we asked a question we were told where to get what was needed. The overall attentiveness was very weak from a very low expectation as this is generally self serve. I stay in many Starwood properties and since the most seasoned customers generally are visiting club floors, the overall service was disappointing as it would have been in any restaurant. July 4, 2016
Rated 5 out of 5 by Great location, staff and hotel What an incredible place to stay in the center of the city. The staff was very friendly and helpful. The woman who checked us in (Brittney) was particularly very helpful on several occasions. Rooms were quiet , comfortable and clean. I would highly recommend this hotel and will be back again. April 30, 2016
Rated 1 out of 5 by Not a Sheraton Level Hotel I am an SPG Gold Member and have stayed at Sheratons all over the word. This was one of the worst. I had a pre-paid room, King Non-Smoking, and was told upon check-in that they did not have that room for me, but did have a "Parlor" room. "Is that some sort of suite", I asked? No, just couches with no bed. No Bed! Then airline crews started to arrive 20 minutes after me as they searched for a room with a bed at other SPG locals, and they were checked in no problem? I guess I know where I stand as a Gold member. April 14, 2016
Rated 5 out of 5 by Great hotel, personnel, location, lobby bar and the club Great Sheraton, love the spacious lobby, the club level, and the personnel. We had a issue with opening the truck of our car and maintenance guy tried to assist. Cant get any better than that. Starbuckts too! Thanks! April 13, 2016
Rated 5 out of 5 by Great hotel and love the club My husband closed our trunk in the parking garage and got a strap stuck with all my clothed locked in the trunk. The next day was my daughter's graduation. The maintenance man attempted all means to open the trunk. We really appreciated that. Also like the open club room as we had just driven 5 hrs to get there. Also easy highway access and great garage. Everyone was professional, friendly an efficient. Great hotel, good location and nice cozy lobby. April 8, 2016
Rated 4 out of 5 by Comfortable stay I checked in On Fed 6,2016 and checked out on Fed7,2016. We were able to get an early check-in which was great. However I was not informed through Sheraton reservation's that there would be a $25.00 daily parking fee charge to park in the garage. Nor was I informed that the hotel did not offer complimentary breakfast. I have never stayed in any hotel were that was offered. However, the desk clerk Betty was so kind to provide us with a breakfast voucher. Also our room that we were checked into stayed cold. I turned the thermostat up to 78 , however the temp never made it past 71. I can honestly say that the over all stay was very nice. The room was very clean, the staff was very friendly, and the breakfast was great. Last note, I left my brand new pair of Nike tennis shoes in the room, and the house keeper was honest enough to turned them in to lost in found for me, so on that note I WOULD DEFIENITLY RECOMMEND THIS HOTEL , Honesty is everything to me. I Usually don't leave review's however I felt it was necessary this time. February 8, 2016
  • 2016-07-25 T16:07:18.411-05:00
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