Rated 4 out of 5 by Legionaire66 Problems
Hotel has great features and is located near almost everything. However on a two night stay the only thing the maid did was make bed and replenish soap and shampoo. They never emptied my trash or gave me new glasses to drink out of. I expected better especially I was on the Club level. The hotel should be able to tell you of all ways to get there from airport. I usually took Carey Limo, which was recommended by hotel but they doubled their rates in a year. found out by searching internet that the city ran a bus shuttle that ran every half hour for half the old price and dropped you in front of hotel.
September 30, 2013
Rated 5 out of 5 by Stella313 Location is great
Location is great within walking distance to local shopping, movie theater, nightlife, restaurants. The only thing missing was an inclusive breakfast more and more hotel chains are offering this service, otherwise no complaints loved my stay at Sheraton.
August 26, 2014
Rated 5 out of 5 by bobbilee Lovely Hotel
We were there for a 2 night stay and came to celebrate our 41st wedding anniversary. Our main event was the Indiana Roof Ballroom Big Band Series. We stayed previously at another hotel, which I will not name, that was attached to the ballroom. This hotel is far superior. We were treated better by the front desk, by the attendant in the club lounge. The continental breakfast and evening snacks in the Club lounge were delicious. It is definitely worth upgrading to the Club level. Rooms are spacious there also. There are multiple restaurants within walking distance and it is just about 2 1/2 blocks from the ballroom. We will definitely stay here when we return. Thanks for a lovely weekend.
June 11, 2013
Rated 4 out of 5 by JPal607 Wonderful service - few complaints
The friendliness and helpfulness of every staff member I encountered was the most enjoyable part of my stay. The room was comfortable and clean, and the Club access was well worth the cost of the upgrade. I only have two complaints: nowhere on the website did the description mention a microwave, and a refrigerator was described as costing extra. Thus, I didn't bring along my own food, which I often do to save money. Turned out my room had both, but that didn't help me to find out after arrival. Secondly, the walls are too thin. I could hear the flushing and coughing of people in nearby rooms.
March 24, 2014
Rated 5 out of 5 by Nerol Great Location
We stayed at this hotel in April 2012. The staff was friendly and the room was clean. This hotel is located within walking distance of tons of food and a mall. This was a great stay.Oh be advised there was some construction going on in front of the building so the sidewalk was closed. The police told us to walk down an alley at night. I was with my son so I was not too thrilled about that. I could not hear the noise from the construction but some others could. We stayed on the 18th floor with a view of the “circle”. Of course, this is not something the hotel can really control but just be aware.
April 17, 2012
Rated 4 out of 5 by Brad1000000 A little older, but very nice
Given mixed reviews of this hotel, I was a little leery about staying here. However, my low expectations were blown away by excellent service and a hotel that's in pretty good shape for its age. There is a nice club lounge with light appetizers in the evenings (every day) and a pretty nice breakfast. The lounge hostess was there both evening and morning, and was super friendly and accommodating. Platinum received suite upgrade even though the hotel was sold out. I was also there on the weekend, and parking on the street (after 9PM on Saturday) is free on Sundays, but watch for no parking signs.
July 29, 2013
Rated 5 out of 5 by Terry671 Great stay!
Loved this hotel and very friendly staff
August 28, 2014
Rated 2 out of 5 by Boiler81 Not Up to SPG Standards
I'm very disappointed in my recent stay at this Sheraton. The flat screen in the suite had cables unscrewed and the HD didn't work; bulbs were burnt out over the sink; only 1 of 3 phones in the suite worked; EVERYTHING was dusty; the linens were stained in several places; electrical outlet pulled out from the wall when I unplugged hair dryer; overall dirty. However, the front desk staff and the Valet were VERY helpful and friendly and greeted me each time I came and went over 3 nights. I commended them on this upon my departure. As far as SPG goes, this hotel needs some refurbishing and SOON!
March 3, 2013
Rated 4 out of 5 by deerisle Good business hotel with smallish rooms
First, the two real positives of this property are a) some great staff who cared about the guests; and b) remodeled guest rooms that were very comfortable.
The downsides were that the rooms were smaller and so the updating could only go so far. The lobby is also small and doesn't have a lot of amenities. The service in the club lounge was excellent, and the food was good.
Another drawback was that I had to have my toilet cleaned after my arrival but I took this as a fluke because all of the other service was superior.
In the final assessment, the positives outweighed the small room and small bathroom. The rate included parking for just a couple bucks, and the location is right by the circle downtown.
September 1, 2012
Rated 4 out of 5 by Bluesky Hope bathroom situation better
I thouroughly enjoyed my stay at this hotel. Conveniently located with good facilities, and hotel staffs were fantastic. The only drawback is bathroom. Had difficulty to get "hot water," and took a long while to get at least medium hot water. Drain was a real problem at bath tub.
Need to be fixed but not reported because I stayed only one night.
The other problem was hallway on 12th floor. Seems like there is some kind of "water" problem, and was slipper. Needed to very cautious not to slipped over.
Breakfast at the Club lounge was really great.
Bed was comfy and can sleep soundly.
December 24, 2012
Rated 3 out of 5 by azlarry hotel needs better upfront peope
the person that worked the evening i arrived there was not a good employee. I had the room next door having a party starting about 230am and I called the front desk and they had the security go up there to quite them. they did get quite for 15 minutes then they got louder and louder and i called downstairs again and she they were drunk and i said remove them. Well she didn't do anything to quite them. the next morning i went downstairs and spoke to the manager on duty and he moved us to a different room. Those drunk guest should have been moved and or been thrown out of the hotel.
August 14, 2012
Rated 5 out of 5 by DanielBP Great conference hotel
I attend a fairly large number of conferences and workshops each year. This is hotel was one of the most pleasant. The rooms, hallways, and lobby are all first-class. The staff was particularly responsive: kind, knowledgeable, can-do attitudes, etc.
I do have to say that the elevators need upgrading: they look fine, but seem insufficient for the number of rooms and guests.
All in all, this would be one of the very best places to stay in Indy, because of all the positives above, as well as for location, which is perfect.
July 9, 2014
Rated 3 out of 5 by brutus1 Great location;Disappointing service
I received a letter in my room from the General Manager informing me that I will receive a survey from Sheraton requesting that I rate my guest experience at the hotel a 10. If a hotel actually provides a level 10 experience, then it wouldn't be necessary to solicit a 10 rating. Based on my experience, I would suggest that they spend more time training their employees to provide the service at the level they are requesting the guest to rate. I would hope that an honest assessment of a guest's experience would be more helpful to the hotel to improve its service.
May 25, 2014
Rated 2 out of 5 by diva2012 Worst Stay Ever
I arrived for a conference with United Way. Upon my arrival, I found the front desk staff cold and uninterested. I was not told that we had free Wi-Fi in our rooms until I came down to the front desk and was told, I should have stated the reason for my stay. I was given a ticket for in and out that did not work, so I had to go back into the hotel to have this rectified. Additionally, the rooms were cold. My room temperature was at 90 and it was still cold. I found that other participants at the conference had to change rooms for the same problem. I will never stay here again!!!
February 26, 2012
Rated 3 out of 5 by Cruisechix A little disappointing
I really wish we had been warned that there was a motorcycle event the weekend we stayed. I have nothing against motorcycles, but two nights of bikes going up and down the street till 4am impedes my sleep and makes me grumpy. If someone is not there for the motorcycle event... don't put them in a room right next to the road..... or at least give warning so perhaps we could decide to make other arrangements. I realize the noise was not the hotels fault, but a warning about this would have been nice. I was NOT happy about getting no sleep for 2 nights in a row. The one high point was Diena that works in the Club Lounge. We met her on Friday and she was extremely helpful (unlike the person that worked the club lounge on Saturday..... OMG, not helpful at all) But Diena was amazing and went out of her way to make sure everyone was taken care of.
Also, when checking out, pay close attention to the bill. .I was charged for things I should not have been charged for.
August 12, 2014
Rated 2 out of 5 by ChiefWalter Central location, low star point usage, needs updating
I was looking for a Starwood hotel in Indianapolis for one night over Thanksgiving weekend. I didn't intend to spend much time in the hotel/room, and since I was using star points, I selected the Sheraton for it's location and low star point requirement for a free room. Being platinum, I was upgraded to a suite which was nice and updated, however the rest of the hotel is in need of an update. The hallways look like they haven't been touched in decades and one can't help but feel depressed walking down them. The lobby is "ok" and looks like it might have been refreshed. One other area that I think they need to address is hotel security - i found it surprising that someone could park in the enclosed garage and access the guest room floors directly without needing a hotel key. So overall, if you are looking for an average/dated hotel in a good location downtown I'd recommend this starwood property. Not sure I'd stay there again though given how dated it was. I think I'd go to the Westin next time.
November 27, 2011
Rated 2 out of 5 by Roadie13 Not impressed
I recently became an SPG member and stayed at Sheraton of Columbus, OH. Our room was exceptional!! So, that's why I chose Sheraton for my stay in Indianapolis. I was, to say the least, not impressed. It was clean, yes. The staff were polite and helped us get a cab. But, I suppose my expectations were a little high after having stayed in such a great room in Columbus. And to add to the disappointment, the hotel was FULL of college kids in town for conference. Who were more than disturbing until the early hours of the morning. I'm not sure i would recommend this hotel. :(
January 7, 2013
Rated 5 out of 5 by evaughn75 Very Nice Place to Stay in April
This was my second time staying at this hotel, and it was wonderful. Last year at this time in 2012, my stay was unpleasant because the cooling system in the building wasn't working and wifi unreliable. The staff graciously offered to move me and also brought me a fan.
This time, in 2013, everything was perfect, including the A/C and WiFi. I do wish that it was easier to figure out my SPG points, etc., but a small complaint overall. GREAT breakfast, professional staff, super comfortable beds, Starbucks downstairs, high end linens, and impeccable conference services.
April 22, 2013
Rated 2 out of 5 by MamaSlam94 Substandard front desk customer service
Talked to Brittany 4 times regarding check in needs and followed her direction each time which changed with every conversation. She was less than friendly and helpful at every call. Upon arrival, there was a lobby full of people needing checked and ONE clerk. She was certainly less than helpful, as a result of not taking early reservation and only one clerk, we had to settle to for the only room available, which was different than the one we reserved. We were late to the wedding along with several other Sheraton guests. Our room did not have shampoo, had a used coffee cup in the coffee maker and only two towels for a room for 4 people. At check out, MJ or Mu (Shin) was extremely helpful, kind, professional and the only one who gave a care. I typically stay at the Sheraton at Keystone at the Crossing for business trips and have had years of excellent experiences. At this point, would not consider the Sheraton at City Center
August 4, 2014
Rated 5 out of 5 by Couple16 Good Night Sleep Tight : )
We came to Indy for my husband to run his 13th Marathon. When looking for a hotel we want to be close to the start/finish line, expo and restaurants. We want to park onsite and have access to our car. Most of all we need a comfortable QUIET good night sleep. The Indy Sheraton had it ALL. It was so quiet we thought we were the only guests in the hotel. (They were sold out). Everything was perfect during our stay from the staff, to the room with a fridge/freezer (great for his gel ice pack) to the parking. Bonus...Starbucks in lobby and CVS next door! We'll be back!
November 3, 2013
Rated 3 out of 5 by geniuskaka Overall it's just ok.
The location of the hotel is nice that you could see the nice view of the city center. The front desk staff was helpful when we checked in. There were a couple things we did not really enjoy during the stay. The first thing was the internet. When I booked the room the feature included high speed internet, but I was told it is not free when I checked in. So be aware that is not free internet, it is just an available feature. When I called the guest service regarding to this the lady who answered the phone was very, very impatient and rude, honestly the worst I had had before at an Starwood hotel. We stayed there on a Saturday night and there were people shouting and crying in the hallway all the way till 2am. So be aware...
July 24, 2012
Rated 3 out of 5 by jdc14 Don't stay in room 1102
Room 1102 is very poorly soundproofed and smell-proofed. We could hear our neighbors making some very graphic sounds that can't be mentioned on here, not only once but twice during our stay. Also, you could smell their cologne/perfume in our room which required us to drape the joining door in pillows to block the smell. Needless to say, it isn't the greatest room. However, the hotel is very nice and has a wonderful staff. I would stay here again but definitely not if the room had a joining door. I'm don't like to be a complainer but this was just disturbing.
November 12, 2012
Rated 3 out of 5 by RDM65 Disapointed in service
I have stayed twicw during the Month od November. I really like the upgrades to the fitness center. Thank you for improvements to fitness center!
On my 1st stay I was offered email delivery of hotel bill and had access to Starwoods Reward member lounge. On 2nd stay I was not offered electronic delivery of hotel bill and was denied access to StarWoods Reward Lounge, which I had access to startwoods suite and a room on starwoods preferred floor. I was not given any explanation when I asked why I was treated so differently on 2 seperate stays on 2 weeks appart.
November 17, 2012
Rated 4 out of 5 by Mercedes The hotel has great features
We had very loud children staying next to us. They constantly kept up noise throughout the night. They would say mean things through the wall, sing in the hallway late at night. Once the security came twice to make them keep quiet, they then started to stand in the doorway and keep up noice. The third time we called, security must not have shown up because the noice didnt stop until after midnight. It was horrible because we had to get up at 5:00 each morning for my daughter to be at the convention center. We are home and still very tired from lack of sleep.
January 21, 2013
Rated 4 out of 5 by HFrye Could be EXCELLENT!!!
Just a bit of insight on what could be an Excellent Visit. The room we were in should have had a sleeper bed and did not. There seems to be a corner ceiling in the room that could use some attention. The Staff are efficient and friendly and were helpful and very professional, consistent with my previous stay!! The clerk did not recognize the fact that it was my second visit. We were not informed as to where the Fitness Room was located. Just a few things that came to mind. The menu could use a better selection and variety when it comes to dining in menu.
March 3, 2013
Rated 5 out of 5 by Jenny201110 I enjoyed my stay
This is my second stay in the hotel in 3 months. The service is consistently excellent. The breakfast buffet in the hotel restaurant was very good; especially I like the fresh healthy salad available. I was surprised that the club lunge breakfast looked just as good as the restaurant when I went to there late for some cold drink. Most other club lunges in US only serves cold breakfast. That is why I prefer to eat breakfast in the hotel restaurant instead of club lunge. Next time I will eat my breakfast in the club lunge when I stay in this hotel again.
July 22, 2013
Rated 5 out of 5 by Sunny80 Great Stays
This hotel is really excellent! Rooms are clean! Staff fantastic! Enjoy the lounge and little breakfast on the club floor! Have stayed here multiple times and this has been truly a home away from home! For a few minor issues I did have, which can be expected for the many times stayed here, the hotel staff more than made up for the problem!!! Hotel in a good location downtown, close to mall and great restaurants.....but who needs those restaurants when you have the club floor!!! Actually, the club floor was closed last week and we were given coupons to eat in the restaurant! How nice!!! Just another pleasant surprise! Actually, I'm going to plan on eating in the restaurant sometimes! The SPG program is the best! Thank you! Thank you!
January 5, 2013
Rated 5 out of 5 by robfromflorida Friendliness of staff was outstanding!
I was greeted by Abigail at the fron desk with a smile and welcome upon check in, the concierge was helpful with their recommendation and the icing on the cake was Christina at the bar!
Christina was helpful with food recommendations, attentive to my needs and very professional! She was friendly, on top of things and no matter how busy things got, she had time for a friendly word while keeping drinks filled and fresh!
I spend on average of 200 nights a year in hotels and Christina is the best bar professional I've encountered.
Thank you Sheraton.
April 23, 2013
Rated 4 out of 5 by Judytwo This hotel was a great place for a wedding reception.
We enjoyed the courteous treatment of your staff from registration through checkout. Your facilities for the wedding reception we attended was wonderful, especially the panoramic view. The food was excellent. It is the kind of facility we would feel very good recommending.
August 4, 2014
Rated 3 out of 5 by pancho77 The hotel is centrally located to downtown attractions.
Being one block off of the Circle affords the visitor easy walks to many attractions and eating establishments. The exterior was undergoing some type of renovation which required construction of a sidewalk barricade and some noise disruption during the stay.
The staff was courteous and helpful and the facilities met the needs of our group for the most part.
July 28, 2014