Rated 5 out of 5 by StanSur Maintaining Sheraton Standards
This is an excellent Sheraton. Clean, quiet, and great location.
April 29, 2012
Rated 5 out of 5 by TomF54 Wireless Internet
My only issue is I wish you offered free wireless to all guests.
November 24, 2012
Rated 4 out of 5 by Corolla This hotel has great features
The location of this hotel makes it ideal for the IMM Marathon.
November 6, 2012
Rated 4 out of 5 by thunderhead Great Location and staff
Got a great deal on the room. I will stay there again.
October 16, 2013
Rated 5 out of 5 by Joe72 A very enjoyable stay.
A relaxing environment with a staff wiling to assist.
September 30, 2013
Rated 5 out of 5 by Mtaylor227 Great staff!
Nice to have people who really and are true professionals!
January 26, 2013
Rated 4 out of 5 by Kettlebell27 Very Good Value
Good location and value. Staff was friendly and helpfull.
February 10, 2013
Rated 5 out of 5 by Dorothy12 Attentive Staff
Excellent customer service skills of all staff members.
December 17, 2012
Rated 2 out of 5 by mb002 nothing went right
From check in to check out, nothing was pleasent.
November 27, 2012
Rated 5 out of 5 by betty25 the hotel have great feature
excellent, we will come like the price especially
August 12, 2012
Rated 5 out of 5 by Jamie3066 Excellent Service
The staff was extremely helpful.
November 4, 2013
Rated 3 out of 5 by Raoul69 Hotel needs renovation
The hotel is old compared to other Sheratons
July 21, 2013
Rated 4 out of 5 by Verde Great hotel
Wonderful Staff & very clean comfy rooms.
August 27, 2013
Rated 4 out of 5 by New2012 Great Place Great Location
Great location will stay again. Very clean.
July 25, 2012
Rated 2 out of 5 by Mike57 Not happy
Walls to thin can here everything.
April 15, 2013
Rated 5 out of 5 by Jy2012 nice smooth stay
friendly, clean and nice location
September 26, 2012
Rated 4 out of 5 by CNAP review
very nice location and staff
May 13, 2013
Rated 5 out of 5 by bigbigd Great breakfast buffet
Food & staff was excellent.
July 15, 2013
Rated 4 out of 5 by lee1 indy1
Wish room had a small fridge
August 7, 2012
Rated 5 out of 5 by Tiddy2010 Great customer service!!!!!
Great customer service!!!!!
May 30, 2012
Rated 5 out of 5 by paxton927 Great View of the City
Fantastic Stay! great hotel
February 25, 2013
Rated 4 out of 5 by Btterfly67 My experience at Sheraton
Nice hotel, staff was avg
October 10, 2012
Rated 4 out of 5 by LadyDi1 Great location for a "staycation."
Only has an outdoor pool.
January 10, 2013
Rated 2 out of 5 by Carrie98 In much need of renovation
Our stay started off good as the man at the front desk "upgraded" us to a room with a view of monument circle with the christmas tree lights and gave us the SPG club room access for free. However, once we stepped off of the elevator, we saw wall construction going on with the kickboards hanging out into the hallway and few lights. When we opened our room door, it smelled very heavy of what we thought was cleaner. The single paned windows were so steamy we could barely see out to the view. When we returned later from shopping, we heard a drip in the bathroom and found a rip in the plaster over the tub with water dripping from the floor above! We were in a hurry as we had dinner reservations with friends, but reported it anyway. The front desk offered to move us, but we didn't have time and I didn't want other people moving our things. They also told us the "cleaner" smell was due to the new wallpaper. Oh nice, toxic wallpaper smell. Our friends who were staying at the same hotel also had this smell and had been moved to a different room earlier we found out later. Two other complaints were the ice machine didn't work on our floor and the TV cord was loose, so we though it was broken until the next morning. Great location, but I would steer clear until all the upgrades are finished.
November 29, 2012
Rated 4 out of 5 by currency A Good Hotel Qualified
I am a Platinum Level SPG Guest.
I am a Repeat Guest at this hotel.
The staff are friendly, helpful and overall rated as Good to Very Good.
The property needs to be updated but, it appears they are doing so, slowly, they have updated their Fitness Center, which is much better. But, the public areas and some of the rooms need to be updated.
This is a Good location, walking distance to many places in Indy and a number of Dining establishments near by.
My two issues with this hotel, I noted this to Staff and The GM, Housekeeping I would rate as Poor/non responsive, I had to wait over 2.25 hours for housekeeping to clear the room for me to occupy, especially on a light day, hotel was 20% booked the prior night. ( Thanksgiving) The Front Desk had a hard time contacting Housekeeping.
The CLub Level Lounge - it is nice but, it was uncontrolled/Managed the night after Thanksgiving and some guest were letting their friends and non guest into the Lounge and were drinking heavy and were not clean. I called it a Free for All. I noted this to Staff and MGMT, waiting to hear from the GM, the morning control of the Club Level Lounge is excellent nobody gets in unless they belong.
the MGMT is new to this hotel and I trust that they will correct the two items I noted.
Overall a Good Hotel especially if they correct the two items noted.
November 26, 2012
Rated 4 out of 5 by PaidOwnWay1 The Wi-Fi worked and then it didn't
The wi-fi worked and then it didn't. I know I was using it correctly because from Saturday 3 pm to Monday at 9:50 pm I had wi-fi in my room. Then it stopped. I called the customer desk number and asked if there was a known problem with the wi-fi. She said no and couldn't help me but could connect me to a customer service number. Then I got connected to a guy called Cody in Plano, Texas who tried to tell me I wasn't using my computer correctly and that the conference code only worked in the room where the conference was being held. Baloney. I was just using it in my room. Then I went down stairs where they told me that the router was down or something. OK, so I waited to the next morning and I couldn't get wi-fi again, so I called and It turns out the code is changed on Mondays. So I got the new code. Still nothing. I _never_ got wi-fi in my room again even though I tried about every six hours for the next three days. I cleared my cache, I rebooted my computer, nothing worked, so THANKS A LOT FOR NOTHING. The personnel were pleasant enough, but they were clueless. I did print my boarding pass on the lobby printer, so at least that worked. And the price was outrageously high! According tot he terms and conditions it doesn't matter what I write her, so I don't know why I even bothered, see below: You acknowledge that only answers provided by members of the Starwood Preferred Guest (SPG) program to SPG related questions will be included in Reviews.
September 12, 2013
Rated 4 out of 5 by Julia Convenient Location - Great Staff
We booked 3 rooms and had a lovely stay. Staff are very good - helpful, professional and responsive.
One of the rooms we booked had many housekeeping issues and I am not sure the room should have been rented out without those being taken care of. It was a King Suite and the thermostat in the living room was not operational. There was even a piece of tape over it saying "Not Working - Replace". As it was early March - that room was pretty cold. In the bedroom area - over the sink, the wallpaper was ripped, dirty and moldy! The light fixtures were broken and covered with a very thick layer of dirt that was flowing out of the vent directly above. The towel rack in the shower/tub was broken as well. Stains on the carpet.
Though this sounds like a lot of "ick" and I would not leave my toothbrush out for fear of being covered with dirt coming out of the vent, the room for the most part was nice. Very roomy with nice furnishings and a comfortable bed. I did let the front desk know at about 9 pm on the day of our arrival and they offered to have someone come and fix things (I said no thanks it was late) and they offered to move us to another room and compensate with breakfast the next morning. Interesting that the breakfast charge did end up on my bill. I have not yet contacted the hotel about this charge to see if they will remove it.
All in all, the hotel was nice in the public areas. Restaurant was very good for breakfast and not too expensive.
March 11, 2013
Rated 4 out of 5 by UKblue Front desk staff confused about specials
My wife and I went there for our 40th anniversary. I made reservations with the 800 phone number. I was told I could choose 2 of 5 choices, per night, as they were running a special. When I got to the hotel the front desk person let me choose free parking and $25 food credit. She said I could have the parking for both nights stay but the food credit was for the whole stay, not per night. We ate breakfast at the hotel our first morning, but not the second. When I went to check out the gentleman said I had a $50 food credit for both nights. I informed him what the young girl said when we checked in and he said no it was $25 food credit per night. We didn't eat at the hotel the second day, but there was a charge on my bill for food. When I told him that was not my charge, he took it off of my bill, but also took off the second day food credit because we didn't eat at the hotel the second day. When I informed him we would have gladly eaten there but the young girl told us it was $25 for the whole stay, he said there was nothing he could do. As I finished paying my bill the next person in line stated that they too were not give any food credits.
The hotel was great, but the pool area lacks. It is not a kid friendly pool. The shallow end starts at 4'. There were 40 people around the pool and only 19 chairs. Many guest has glass beer bottles and coolers. There were no decorations of any kind. It is just a pool on a roof. Plenty of space but not too appealing.
June 24, 2012
Rated 3 out of 5 Had a hard time sleeping bc of noise
I stayed at this hotel for 2 weeks on business. The first week I was there, the noise from the elevators impeded my sleeping every night and each time I was able to nap mid-day. However, when I went to complain, there were no rooms to switch me to - and I understood because of NCAA basketball business. I was told that I would be put into a suite for the next week of my stay to just come down in a few days after the weekend rush and they would make it right. So I did. I wasn't put into a suite - but I didn't complain, because at that point, I was happy to have a nice view of the monument. No one told me that the church bells go off EVERY 15 minutes. And housekeeping comes by at 8:30am. The noise was just as bad as the week before. And I had noisy people above me. I didn't complain again, because I hate causing issues and I feel as though it's not something the hotel could have changed but if you are a light sleeper, I would highly recommend a different hotel. Also, the elevators were VERY slow. I waited upwards of 8 minutes for an elevator that still never came - I had to take the stairs. And, if you have a car that's bigger than 6' 5", you will need to park somewhere else. I ripped off a piece of the luggage rack on my SUV. The staff was very nice, the fresh cookies were great. Breakfast was good. Location was stellar. It was just the noise that I had an issue with, but the lack of sleep really made it a rough trip. I would also add that overall, the hotel rooms need updating. I had a co-worker that had a leak in his window and ended up having a soaked bag.
April 1, 2013
Rated 3 out of 5 by TaAnn Very disappointed with the staff and hotel.
I recently booked the SHERATON AND COCA-COLA�� SUMMER OFFER for this past Saturday. I reserved a room with two double beds. After making my reservation, Sheraton sent me an email stating the benefits of upgrading to their club membership level for $25. It was very convincing since it included breakfast and free wifi plus upgrade to a suite. I went ahead and purchased the upgrade as well. I arrived at the hotel and was greeted with a long check in line. Once I was at the counter the gentlemen was very nice and began to check me in. Said I would be in "this room" and "how many keys I wanted " and then tried to send me on my way.
I had to stop and remind him that I was part of the coca-cola deal and asked for my free cooler and coke. He apologized and gave me the cooler and said the coke was already in the room. I then asked where we would need to go for breakfast in the morning and he told me we did not receive breakfast with our hotel stay.
I reminded him that we upgraded to the club level that should include breakfast and free wifi. He looked and found nothing. In which case, it was not until after I had to pull up the information on my phone for him did he finally tell me where I would go to get our breakfast in the morning.
When we got to the room it was very clean, however, it was a king bed instead of the two double beds that we reserved to start with. Then there was no coke in the room like promised and we were not receiving free wifi. We called to try and get a code or password for the free wifi but once again no luck.
Overall, I was not disappointed with the elegance of the hotel and cleanliness. I was only disappointed with the fact the hotel and its staff could not follow through with the small details that could make or break a hotel stay. I feel the extra $25 i spent on the upgrade was the worst decision since it was a headache to receive any of the benefits they promised.
July 22, 2013