Rated 3.5 out of 5 by 248
reviewers.
Rated 5 out of 5 by bobbilee Lovely Hotel
We were there for a 2 night stay and came to celebrate our 41st wedding anniversary. Our main event was the Indiana Roof Ballroom Big Band Series. We stayed previously at another hotel, which I will not name, that was attached to the ballroom. This hotel is far superior. We were treated better by the front desk, by the attendant in the club lounge. The continental breakfast and evening snacks in the Club lounge were delicious. It is definitely worth upgrading to the Club level. Rooms are spacious there also. There are multiple restaurants within walking distance and it is just about 2 1/2 blocks from the ballroom. We will definitely stay here when we return. Thanks for a lovely weekend.
June 11, 2013
Rated 5 out of 5 by Tam45 Incredible Hospitality
Race weekend and this hotel never got our reservation! Panic!!Almost sold out. But the Manager, Ben, came to our rescue! He gave us 2 parlor rooms for our 1st night and then a suite the 2nd. All our luggage was moved when we return from the race.Ben treated us all to a free breakfast and a night of parking as a compensation. He could not of been more helpful. The hotel is lovely, great restaurant, great bar and very convenient to everything. We will be here again next year!
June 14, 2013
Rated 5 out of 5 by 225daysoftravelin2013 Out standing service!
There are a few things broken in my room such air conditioning, hot water and toilet. However, service desk is very accommodating and helped to resolve the issues.
June 13, 2013
Rated 4 out of 5 Business Travel
The Front Desk Staff upon my arrival was absolutely wonderfully accomodating. I thought he was just friendly at first. Throughout my stay, he was cordial, remembered things I had told him and offered restaurants and other attractions. Very nice.
The lady who maintianed the Club on the 10th floor was also outstanding. Very friendly, very polite and kept the Club Room clean and presentable.
June 12, 2013
Rated 3 out of 5 by GWB611 Most features of the hotel were excellent
Was in town for an event and had 4 people in a suite. The sweet sleeper was not functioning, and we had quite a difficult time getting it fixed (took two trips)as my guests were trying to get ready for bed. Also do not recommend booking when you need to utilize this type of bed as it was very uncomfortable once it functioned.
June 11, 2013
Rated 5 out of 5 by Redd9063 Road trip
I arrived early at the hotel, around noon. I didn't expect my room to be ready and it wasn't. It was a rainy day. Our room had been upgraded to the Club Lounge due to we were SPG members. Since we were going to be on this floor, desk clerk (male) gave us a key to hang out in the Club Lounge that offered complimentary beverages and snacks. The front desk personnel were always pleasant and smiling. The pool area is a perfect area to hang out and see downtown during the day. I didn't go into the bar area or restaurant. My other contact was the same gentleman, bellman, on arrival and departure. Super nice person.
June 3, 2013
Rated 4 out of 5 by Jennib55 Sheraton Indianapolis
Great location to see the city. Lobby and rooms were great. Nice to have a restaurant/pub inside hotel. Only small issue we had was with the Go Express shuttle. Did not realize that there are two different ones from this hotel. One is a shuttle for airport and other surrounding hotel stops and the 2nd is a shuttle for the Company Lilly. There was no sign on either bus and driver nor hotel staff didn't mention anything. When we returned to hotel after riding on the wrong bus hotel staff apologized. We still made airport on time.
June 7, 2013
Rated 5 out of 5 by Sam87 Comfortable, beautiful space
This hotel is in a great downtown location, is very nice and comfortable, friendly staff. No complaints here except the bathroom was a bit messy before we used it.
June 10, 2013