Sheraton Indianapolis City Centre Hotel

  • 31 West Ohio Street
  • Indianapolis,
  • Indiana
  • 46204
  • United States
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Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with a valid government-issued ID to check-in. Guests checking into the hotel must have a valid credit card at check-in time.

Rated 3.5 out of 5 by 386 reviewers.
Rated 4 out of 5 by Short stay, nice staff Gym temperature needs to be adjustable, too hot. Hotel Starbucks closes too early, 5pm. April 19, 2014
Rated 2 out of 5 by Room for Improvement A very good location but the facility did not meet expectations. 1. We were arriving late so I called ahead of time and asked if we could have sheets available for the sleeper sofa. I was told it was "not possible" because they didn't have access to the room (???) 2. The lock on the door was not mounted properly and was falling off - held by one screw 3. The room was recently renovated but housekeeping had not thoroughly cleaned it. There was dust on many things, likely left from the construction. 4. The shower was slow to drain and the water pressure was low. 5. Modling was broken off the bathroom counter 6. No shampoo and just one bottle of water in the room. 7. The Club Room was nice but we had to walk around the fans placed to cool the room off. None of these severely impacted our stay but a number of little things add up and leave a negative impression. April 13, 2014
Rated 5 out of 5 by Amazing Staff The staff went above and beyond my expectations. The water near the elevators was a highlight as well. April 13, 2014
Rated 4 out of 5 by The staff is very responsive to guests I found room service to be very responsive to my needs and requests and must commend guest services for sending security immediately when there was an attempted intrusion into my room by college students partying in the hall outside my door. Security was firm but not abusive and the situation was well in control once they arrived. My only negative comment regarding responsiveness would be to my report of a leaking window during rains that left a 2'X1' area of carpet completely soaked for nearly 12 hours. April 8, 2014
Rated 5 out of 5 by Hotel Location was Grand! Downtown Sheraton was located in the midst of shopping malls, stadium, restaurants, etc. We were able to walk to these sites and explore to our heart's content. We didn't have to utilize the taxi to get us places. We were able to watch the Indiana Pacers play and it was within walking distance. Places like the CVC Pharmacy was around the corner for any necessary items that we needed. AND, also a Starbucks coffee shop was within the hotel which made it very convenient to have our bold coffee every morning and tea in the afternoons. Thanks. April 7, 2014
Rated 3 out of 5 by Not up to my expectations Stayed at the property for two weeks over last four weeks. 1) The SPG green points not credited to my account after repeated reminders. 2) The card reader from the car garages does not work properly. You need to swipe several times and pray. 3) Checking out was painful. I was charged for parking when I should not have been charged. After going down to reception at checkout the charges were taken out. 4) I called from the room ans asked reception if they had any laptop chargers that I can borrow. I was told to come down to see which adapter from several lost & found adapters they had. When I went down immediately with my laptop, to my surprise they did not have single charger. 5) The breakfast for SPG guests is OK, they could improve it. 6) The in-house restaurant serves sub-par food for both breakfast and dinner. I would recommend guests to avoid the in-house restaurant. 7) As a SPG platinum, I was upgraded to a better room once. The upgraded rooms are larger which is nice but the quality of the furnishings is below-par. 8) Having a Starbucks attached to the hotel is a big plus. April 9, 2014
Rated 3 out of 5 by Love hotel, stay often, not happy with latest stay We stay here everytime we come to Indy. Generally this is a great place to stay. However, apparently the outdated AC system does not work in mild temperatures. Our room never went below 75, and reached 80 for much of the evening. In addition, our bathtub drained very slowly...nearly filling to the rim. April 8, 2014
Rated 2 out of 5 by No A/C in rooms The hotel was fine except for one major thing... the A/C was not working in the rooms. Meeting rooms had A/C and were nice. The temp in regular room was between 76 and 79 the entire time. April 7, 2014
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