Rated 3 out of 5 by xxyy noisy and poor insulation
The room assigned next to the elevators. The noise generated from the elevators ran whole night and disrupt the sleep. In addition the room insulation or sound barriers are not adequate the stumping foot steps and conversation sounds from upstairs and adjacent rooms are constant even way passed midnight that disrupt other guests sleep. The resultant foods are mediocre.
December 13, 2013
Rated 5 out of 5 by Mike75z Beautiful view
I love this hotel. The Starwood Preferred Guest floor was excellent, and my room had a beautiful view of the War Memorial. I would definitely stay here again!
December 12, 2013
Rated 1 out of 5 by Custom13 Disappointed
Obviously as a Platinum member I stay at your hotels a lot. This hotel was an embarrassment to say the least. The refrigerator was pulled out and sitting out in the open, faucet handles were missing off the sink, and my favorite...because of the positioning of the toilet UNDER the sink, you had to hold the toilet seat with one hand while trying to...well. I honestly don't see how you can collect money from people for this room. I would love the opportunity to speak to someone about this.
December 7, 2013
Rated 5 out of 5 by Hanges07 Excellent Service
Besides the parking garage being a little convoluted in it's design, this is an excellent, hotel with excellent service and good food. The main waiter that serves breakfast should be commended. He and the bartender at night are very good at what they do.
December 9, 2013
Rated 3 out of 5 by JohnQBusinessTraveler Great Location
I have stayed at this hotel several times and the location is perfect. This time I got a suite and found it comfortable and spacious. THey have tried to upgrade the older style with some nice new features. Overall the hotel needs some updating but the improvements do help. The rooms are clean (with the exception of the TV screens). The furniture is less than stellar (couch looked like a cat had a field day on it) but generally comfortable. The bed was exceptionally comfortable and the room was quiet. I was disappointed in the front desk staff at check in as they were unimpressed with my SPG status and did not recognize me at all.
November 25, 2013
Rated 4 out of 5 by BearsFan60 Perfect location for the Colts game!
It was a short 20 minute walk to Lucas Oil and since we had a Circle View room, a GREAT view of the Xmas lights in and around the downtown circle.
Also, used a Groupon for the purchase of the room,which the staff was unfamiliar with, but after talking thru it with the hotel staff, was able to get it resolved with no problem.
ONLY downside; really couldn't get the room to cool down. Had thermo set all the way down to 58 degrees with the fan on high and it still was warm in the room.
December 2, 2013
Rated 2 out of 5 by StefS Nice hotel, but room was very warm
This hotel was in a great location, however when we arrived in the room it was very warm. We tried turning the thermostat down and come to find out 3 calls and several hours later to the front desk, their AC was no longer turned on the hotel. They said they would provide us with fans, which would have been better than what we were dealing with. The fans, however never made it to our room. I cannot sleep hot, so it made for a miserable nights sleep.
December 2, 2013
Rated 4 out of 5 by benkrut Good stay with great view
Booked for the night of Circle of Lights 2013 and couldn't have a better view...
All great but the internet. If the note by the room lists the internet it should be included. When paying I'm finding out it's extra.. TV also could be extra going this way - it's listed in the room amenities...
December 2, 2013