Rated 5 out of 5 by Zoe14 Human Resources Assistant
Of all my business travels, this hotel is by far the best! Very comfortable, clean, all the immenities one would need, and the hotel staff are TOP NOTCH helpful and professional! It is in an exceptional area for fun, full of history, and a variety of all kinds of eateries; and the conference was laid out perfect. Truly a great place and I definitely will be back with my family to visit INDY. Thank you for making me feel special and welcomed!
August 23, 2014
Rated 2 out of 5 by LessThanTwoNightStay Friendly, helpful staff
We arrived with many hundreds of motor cyclists circling the hotel for what we later learned was a scheduled rally, so sleeping was a challege. The friendly staff accommodated us a much as possible. The parking garage is expensive and not easy to navigate with luggage. Food in the dining room was excellent and well prepared. Keep that chef as along as possible.
August 11, 2014
Rated 2 out of 5 by susan178 Nice hotel BUT...
This visit was a real debacle and the staff was like the keystone cops trying to resolve the problems. There was a dried substance in a large blob next to bed and onto the beside chair and table. My television in the main room (I was in a suite) did not work. The smoke detector was right outside the bathroom that had no exhaust fan. The smoke detector would go off each time I took a shower. If I left the door open it would blare the entire time. If I closed the door, it would start blaring when I opened the door and continue for several minutes. When I inspected the smoke detector, I saw it was hanging from its wires. I assume a previous guest tried to knock it down to stop the noise. It was very irritating. In a subsequent stay in a suites, I noticed the same smoke detector position. I did not get blared because I passed on the shower. The dried substance issue was never resolved after numerous phone calls and inspection by the on-duty manager and housekeeping supervisor. The housekeeper cleaned the room at the direction of the supervisor but got up about 30% of the substance of the floor. I admit they did offer to change my room, but I was busy and did not want to hassle. I was only in the room to sleep and get ready for my busy day. They did comp me with dinner at their restaurant, which was a disappointing experience. The service was terrible and the food mediocre. I only had a salad and it took forever. The chicken was cold. I was glad that I was not paying. I would never go to that restaurant on my dime. I did return to the hotel 6 weeks later and had no issues. The club lounge is very nice and had a nice variety of appetizers. They did not give me access to the club lounge during the first visit though I was staying in a suite. That still is not clear to me. Sorry to ramble and I do not want to be seen as a whiner, but my June experience was so bad it is laughable.
August 13, 2014
Rated 5 out of 5 by buckwheat Best Stay of the year
I arrived late after a long drive at this downtown hotel and was greeted immediately by the valet attendant. Great first impression.
At the front desk I was welcomed as a platinum guest and that I had been upgraded to a suite.
This property has older and very well maintained. The room was immaculate and spacious at about 800 sq ft. The bedding was crisp and even the pillows were full. It was great to have a lightning charge clock to plug my phone into.
My favorite thing about this stay is that the climate controls maintained a steady temperature all night. This helped me enjoy my best night sleep on a trip that involved 7 hotels in 8 days.
A pet peeve of mine is the conservation program on thermostats that shuts systems off (when there is no movement). I do not enjoy waking up in the middle of the night because I am hot.
Having arrived late, I visited the club lounge for a snack and was pleased to find both fresh and dry fruit still out along with premium granola bars. This is a step above most of the Sheraton offerings I have seen of late.
Breakfast in the lounge was again- more than I expected because it was hosted in such a pleasant and welcoming way by female attendant. (DD?).
She showed tremendous restraint as a selfish guest loaded a medium duffel bag with water and soft drinks. Well done for taking the high road!
This was a wonderful stay during a brutal road trip. You have a tremendous staff and they are well attuned to delivering on Sheraton service excellence.
July 20, 2014
Rated 3 out of 5 by Cruisechix A little disappointing
I really wish we had been warned that there was a motorcycle event the weekend we stayed. I have nothing against motorcycles, but two nights of bikes going up and down the street till 4am impedes my sleep and makes me grumpy. If someone is not there for the motorcycle event... don't put them in a room right next to the road..... or at least give warning so perhaps we could decide to make other arrangements. I realize the noise was not the hotels fault, but a warning about this would have been nice. I was NOT happy about getting no sleep for 2 nights in a row. The one high point was Diena that works in the Club Lounge. We met her on Friday and she was extremely helpful (unlike the person that worked the club lounge on Saturday..... OMG, not helpful at all) But Diena was amazing and went out of her way to make sure everyone was taken care of.
Also, when checking out, pay close attention to the bill. .I was charged for things I should not have been charged for.
August 12, 2014
Rated 5 out of 5 by moneyplays It Only Gets Better
I return to this year hotel every year only to find an improvement in all areas of the hotel. This year it was great to see a complete remodel of the rooms with updated furnishings and a bed that is still second to none! The staff is attentive and ready to help. The location is perfect and I look forward to returning.
August 12, 2014
Rated 5 out of 5 by Tox2014 Had a good time
The stay was very comfortable, great location
August 9, 2014
Rated 2 out of 5��by MamaSlam94 Substandard front desk customer service
Talked to Brittany 4 times regarding check in needs and followed her direction each time which changed with every conversation. She was less than friendly and helpful at every call. Upon arrival, there was a lobby full of people needing checked and ONE clerk. She was certainly less than helpful, as a result of not taking early reservation and only one clerk, we had to settle to for the only room available, which was different than the one we reserved. We were late to the wedding along with several other Sheraton guests. Our room did not have shampoo, had a used coffee cup in the coffee maker and only two towels for a room for 4 people. At check out, MJ or Mu (Shin) was extremely helpful, kind, professional and the only one who gave a care. I typically stay at the Sheraton at Keystone at the Crossing for business trips and have had years of excellent experiences. At this point, would not consider the Sheraton at City Center
August 4, 2014