Rated 5 out of 5 by DanielBP Great conference hotel
I attend a fairly large number of conferences and workshops each year. This is hotel was one of the most pleasant. The rooms, hallways, and lobby are all first-class. The staff was particularly responsive: kind, knowledgeable, can-do attitudes, etc.
I do have to say that the elevators need upgrading: they look fine, but seem insufficient for the number of rooms and guests.
All in all, this would be one of the very best places to stay in Indy, because of all the positives above, as well as for location, which is perfect.
July 9, 2014
Rated 4 out of 5 by Pearl24 exceptional except for July 4 days
The hotel was dedicated in staff response, cleanliness, arrangements. The exception was on July 4 and that weekend. A group of adult guests covered the pool area with debris, were loud, wore scant clothing in elevators, halls, and vomit at our car in parking ramp.
Staff were ambitious in the cleaning. Yet, the visible flesh on elevators, the loud demeanor, and the vomit showed the immaturity of this group of guests. What should a hotel do? I don't know.
July 7, 2014
Rated 3 out of 5 by Linda4012 Very comfy room
I was told that check in time was 3. I left work early so that I could check in to my room and be ready for my event that started at 6. My room wasn't ready until 5:50. The following morning my meetings started at 9 am and continued until around 2. I got back to my room to have a small meeting there and it still hadn't been cleaned. The maid showed up in the middle of my meeting. At that point, I had to decline the maid service. The King Suite was very nice and exceptionally comfortable. Although the room was fabulous, I was disappointed with my stay due to the inconvenience of the late check in and the lack of maid service.
June 30, 2014
Rated 4 out of 5 by Greg45 July Visit
There was a leak in the bathroom, which the staff had fixed promptly when I brought it to their attention. The latch on the door was stuck but that also was fixed. The hot water handle on the faucet came off on my last morning. Overall, this is an older property which probably needs more attention. Staff was simply excellent.
July 7, 2014
Rated 4 out of 5 by ma04 Just want better food
Great beds and linens. Very friendly staff.
July 6, 2014
Rated 5 out of 5 by gigi11 valet parking
We had an excellent time, however upon receiving my statement via e mail when I returned home I noticed a $27 valet parking charge. We had went ahead and parked ourselves for $25 not realizing we would be charged valet parking as well. Would be helpful to guests at check in if they were made aware of this. Otherwise, we will be back to stay!
June 17, 2014
Rated 2 out of 5 by Ginny99 Faulted check in
Eta Pi Kappa charitable sorority had our annual convention at the Sheraton Downtown Indy Facility. Check-In for each person had a very than desired experience. One of our ladies was even told she had to be a guest of the hotel to be a guest to be in the lobby (yes, that was very awkward for sure!). Also, over half of our rooms booked several months in advance were not ready until almost 6pm.
June 30, 2014
Rated 2 out of 5 by LiRiv Needs Attention
This hotel needs management attention. Its an older hotel that has been remodeled but not finished well. There was a large amount of hair in my bathtub when I checked in, very obvious to see, long strands of black hair. My fuse blew when i was blow drying my hair. I called down and 30 min later I still had no power/lights in my bathroom. I went to dinner one night and had out personal items in my room so I put the do not disturb sign out and when i got back, the maid had been in my room and pulled down the bed which bothered me greatly. Why would they enter with the sign out?? Why would they even knock?
June 23, 2014