Rated 1 out of 5 by stephallanscott Terrible stay
To begin with the reservation email I received was in the correct name, however; at the hotel my name was entered incorrectly (Middle Name, Last Name, First Name) so they couldn't find my reservation. I gave the confirmation number and it was found. Then we were told that our room was not ready. Check in was at 4pm and we arrived at 4:39pm. We were told that we would be upgraded to a corner room for free because of the wait. The clerk said it should take about 10-15 minutes. We waited and waited and around 5:15pm I went to the front desk again to check on our room. The gentleman said he would check on it personally and it should be about 15 minutes. I said we were already told it would be 15 minutes (30 minutes ago!). So we waited again, then again I went to front counter to ask about our room after 5:30pm and another lady got involved and got us in our room right away. We stayed in room 1444. For the price we were certainly disappointed with the size of the room and now of course the wait. We were attending a concert at the Murat and wanted to grab dinner before the concert. As far as the room goes, I got absolutely no sleep because the neighbors were in and out of there room all night and the walls must be paper thin! I could hear their conversation all night long! The shower did not drain properly. To top it off the coffee in the room was terrible (might need to invest in water filtration system because this hotel made Starbucks taste awful and that's hard to do!). The icing on the cake was at the breakfast buffet. My bagel had mold on it! So you might want to have the kitchen inspect their bread products before serving them to your guests! Also, parking was $25 on top of the overpriced room.
May 18, 2015
Rated 5 out of 5 by Secondwind574 Hotel Staff is Great
I have to admit I almost didn't book a room here after reading some of the reviews but Im so glad I did. My wife and I stayed here the day before the Kenny Chesney concert at Lucus oil stadium. As I was checking out on the Saturday of the concert a lady at the front desk says to me you know you can stay parked here up to 11pm tonight. We will check you bags for you. Not ever being to Lucus before I wasn't sure where to park and she saved me at least $30 bucks. Later that day we had to get something from are checked bags and even know they were busy the took care of us with a smile. I would like to thank the staff there it made are day go that much smoother. The room was clean and the bed was comfortable. I think the price I paid we got our moneys worth. Thanks Again we will be back!
May 13, 2015
Rated 5 out of 5 by Crisco55 Great staff
Kudos to Damien at front desk. He is a gem! All staff very inviting and accommodating. Only complaint, don't like lack of ice machines. Calling for ice a pain.
May 10, 2015
Rated 5 out of 5 by WantsMoreTravel Great Stay
This hotel is easy to get to and convenient (but not free) parking. At the front desk, Brittany was very friendly and gave me a GREAT upgrade. Room is very spacious and very comfortable bed. Very close to my event so I didn't have to leave the parking garage. Club Lounge was good. The 24-hour access was nice to stop by for some tea at night. Only wish they had bacon or sausage for breakfast.
Great place to stay downtown. Right next to the State House and Monument.
May 8, 2015
Rated 5 out of 5 by Jeff2015 Hidden gem in the heart of Indy
Fantastic hotel, located in the heart of downtown Indianapolis...near the parks and monuments. Steps from the circle, short walk to Pacers, Colts, and Indians venue! Hotel in great shape, decor is contemporary with warm colors. Staff over the top friendly and professional. Bar was small and pleasant. I had breakfast in the restaurant...accommodating. Wait staff was friendly and timely.
May 4, 2015
Rated 5 out of 5 by mzztoy Anniversary getaway
My husband and I came to this hotel for our anniversary weekend from Michigan and we loved it! Check in was very easy and the staff were very friendly and welcoming. We stayed on the club floor because we received an email to upgrade the room. It was worth it to upgrade to the club level. Every staff member that we encountered was very nice and we really appreciate the service we received. We have no complaints and now we are in the process of planning a family trip to Indianapolis and staying at this hotel.
April 27, 2015
Rated 2 out of 5 by GoIndy Disaapointed
Online booking said parking package but i had to pay for parking. Check in experience very bad. Front person gave us a room with King size bed close to elevators and said that`s the only room available. On confronting he asked the manager on duty and all of a sudden he was able to find another room. Room smelled rusty. Very small bathrooms. Bathrooms color combinations of side wall, flooring, counter top horrible. Room heating system not great. Wanted to have check out time extended to 1pm instead of 12pm--front person wanted to charge me for that. Overall Disappointed with service and would not recommend it to anybody. Only good thing about this hotel is it`s location.
April 21, 2015
Rated 4 out of 5 by DJM67 Great location in Indy but don't stay under fitness center
I truly enjoyed my stay at Sheraton downtown. Great location, very helpful, superb comfortable beds. But the only negative was that we were on the 20th floor under the fitness center! We were awaken to the sound of weights dropping and running on the treadmill! Luckily or it was an hour before I had to get up! I did inform the front desk that morning that I would highly recommend moving the fitness room! I will stay there again next year just not on the 20th floor!
April 12, 2015