Rated 4 out of 5 by Roami26 It's now a MUCH BETTER Sheraton!
We stayed here 2 years ago, during a "renovation phase".
Our recent stay revealed a MUCH BETTER and IMPROVED SHERATON in all aspects.
- Platinum recognition was very good. The front desk staff are several steps up from the team a couple of years ago. "Ozzy" went above and beyond to honor our requests.
- The Valet Parking staff is excellent. "Tayo" doubles as Valet and Bellhop, but no worries. He's speedy and your car and luggage are where you need them to be in a flash.
- The upgraded parlor suites are nicely appointed, and the bed is ULTRA comfortable.
- If you can take advantage of the Club Lounge - DO! "Twana" manages the Club wonderfully! Many club lounges are sparse in their offerings and snacks are not replenished often enough. The lounge has a good view, and the snacks were excellent! Not chicken wings and mystery meat. Things like grilled shrimp, egg rolls, fruit platters, cheese platters, shrimp and scallop skewers - were tasty treats!
- The gym is minimal, but meets the needs for a basic workout.
Overall, it's clear this renovated property has made huge strides to better meet the needs and expectations of its customers.
The downtown location provides EASY ACCESS to the airport, shopping, nightlife and much more.
The absolute only downside was the slow elevator service...(which was largely due to the byzillion folks there to participate in a band competition).
November 17, 2014
Rated 5 out of 5 by Crossit1 Love Indy
Having the Sheraton right on the Circle makes it easy to get to many local attractions. The staff was willing to answer any questions. The buffets they provided for our guests were NOT your usual hotel food. They worked with our group to accomodate us as the weather was typical Indiana....unusually cold for November. Thanks again Sheraton for a great visit to Indy even if it was for work.
November 21, 2014
Rated 4 out of 5 by drhum Mrs
Although I diid not want to have my sheets and towels changed, I would have liked to have my coffe replenished. I drink coffee before bed and in the am. I did not have any for Wed night or thurs morning as I used those Tusday night and Wed Morning..
November 21, 2014
Rated 5 out of 5 by IPretired1 Great place to stay
Very pleased with my stay, especially the Club Room. The young lady that provided refreshments truly had a great customer focus. The buffet breakfast downstairs was also delicious. I have already share this with friends to encourage them to stay here when they are in town.
Hotel check-in staff was very friendly & had a customer focus. Will definitely return.
November 18, 2014
Rated 2 out of 5 by Asatt87 Poor Customer Service
I took my boyfriend downtown for his 30th birthday on Nov 15, 2014 and we decided to stay at the Sheraton. We've stayed here before and enjoyed our past stays. We were very excited to be downtown but I had a very bad experience right off the bat with your customer service rep, Brittany. She was extremely rude to me. We had a debate over me getting free parking. The first thing she said to me was 'Parking will be $20.' I mentioned it was supposed to come free with the room. (Her manager did say there were notes in the reservation that stated I get free parking) She kept aruging with me stating that she could not find anything that gives me free parking. She was also aruging with the man working next to her telling her to just give me the free parking. My mom (Dawna Satter) works for Travel Leaders and worked with Joe Watson to get the room and free parking. I told her this but she was persistent that I was going to pay for parking. She swiped my debit card without telling me how much she was charging me. Did not tell me where to go or what room I was in. Did not say a word to me. I would not have Brittany dealing with customers anymore as she does not put customers first. I work at a place where customer experience is our main focus so when we go somewhere and get the opposite treatment from a hotel rep it is very disappointing. Believe it or not, just one representative being rude can take business away very fast.
November 18, 2014
Rated 4 out of 5 by AJ19 Nice hotel in Indianapolis
Hotel location is convenient, rooms are nice. The bar and restaurant are average. The food menu is rather limited and if like any specialty beers on tap or in the bottle, the selection is also very limited. You might want to check out some other local restaurants.
November 5, 2014
Rated 5 out of 5 by cquinn2000 Great
The hotel was clean and bright. The staff was efficient and friendly. I will definitely stay here again.
October 30, 2014
Rated 2 out of 5 by purplegirl345 Disappointing Stay
I had a 5 day stay at this hotel for my sister's wedding and was very disappointed. The room was not well cleaned, the furniture was worn, and the carpet in my room was stained. The service at the hotel was really sub-par, we had to ask repeatedly for a crib the evening we checked in so our toddler could go to bed. The staff was not very responsive to our request of additional crib sheet, and notifying us when our new room was ready. The checkout process was a mess, I had to spend additional time on the phone getting my bill corrected after we left the hotel. The location is great, being right on the circle, but the hotel need some improvements
October 24, 2012