Rated 5 out of 5 by CamH137 Everything I wanted in my stay and more.
This was my second stay at the Sheraton in Indy this year. Both times the staff was extremely friendly and quickly got me acclimated to my room. The room was spacious, the bed was comfortable, and the shower and bathroom were very clean. Plus the view is spectacular being right over the circle in Indianapolis. I had a few questions about the area and whenever I asked someone at the front desk, they made an excellent recommendations. I plan to stay at the Sheraton again next time I'm in the Indy area.
July 28, 2014
Rated 4 out of 5 by BakerChapterSix Summer convention stay
The stay at the hotel was enjoyable. There was some exterior construction going on at both entrances to the hotel, but did not present any issues. I would recommend that the hotel take steps to comply with the American Disabilities Act (ADA), as there were numerous conditions encountered at the hotel which are impediments to those with disabilities, even though I have no physical disabilities myself.
The staff was very helpful. The facilities were very nice, adequate, clean and quiet. I was impressed with the hand painted mural in shaft of the express elevator, nice feature. The meeting and banquet rooms were nice and accommodating for our group as well.
July 21, 2014
Rated 5 out of 5 by buckwheat Best Stay of the year
I arrived late after a long drive at this downtown hotel and was greeted immediately by the valet attendant. Great first impression.
At the front desk I was welcomed as a platinum guest and that I had been upgraded to a suite.
This property has older and very well maintained. The room was immaculate and spacious at about 800 sq ft. The bedding was crisp and even the pillows were full. It was great to have a lightning charge clock to plug my phone into.
My favorite thing about this stay is that the climate controls maintained a steady temperature all night. This helped me enjoy my best night sleep on a trip that involved 7 hotels in 8 days.
A pet peeve of mine is the conservation program on thermostats that shuts systems off (when there is no movement). I do not enjoy waking up in the middle of the night because I am hot.
Having arrived late, I visited the club lounge for a snack and was pleased to find both fresh and dry fruit still out along with premium granola bars. This is a step above most of the Sheraton offerings I have seen of late.
Breakfast in the lounge was again- more than I expected because it was hosted in such a pleasant and welcoming way by female attendant. (DD?).
She showed tremendous restraint as a selfish guest loaded a medium duffel bag with water and soft drinks. Well done for taking the high road!
This was a wonderful stay during a brutal road trip. You have a tremendous staff and they are well attuned to delivering on Sheraton service excellence.
July 20, 2014
Rated 5 out of 5 by pianogal Excellent
The Hotel Room was Extremely clean. It was an Excellent room in an older building. The Bed was absolutely devine. The Bedspreads were very luxe. The night I stayed one of the rooms next door had several kids laughing and being wild with the parents telling them from another room to be Quiet. I should have called the Front Desk as they were loud for about 4 hours during the mid early morning hours. Otherwise, a perfect setting, a perfectly clean room, it was just a delight otherwise.
July 27, 2014
Rated 3 out of 5 by pancho77 The hotel is centrally located to downtown attractions.
Being one block off of the Circle affords the visitor easy walks to many attractions and eating establishments. The exterior was undergoing some type of renovation which required construction of a sidewalk barricade and some noise disruption during the stay.
The staff was courteous and helpful and the facilities met the needs of our group for the most part.
July 28, 2014
Rated 4 out of 5 by LLLLLLLLLLLLLLL What's up with the restaurant service?
I visited the bar for a snack on the evening of Tuesday, July 22, 2014 around 8:30pm.
There was one bartender, which should be enough, one waitress, one manager, one young man standing around watching. The bartender was going absolutely crazy making drinks, taking food orders from the bar as well as room service orders. He and the waitress looked totally frazzled. There were about 7 people sitting at the bar. The bartender was courteous and seemed to e doing the best he could. He might have too many responsibilities. Naturally service was slow and the chaos was not pleasant for the guests to see and seemed subpar for what you would expect from a Sheraton. It could have been a one-time situation, but you should really follow-up to make sure .
July 24, 2014
Rated 3 out of 5 by Cronides A little inconsistant on service at the desk.
I stayed at this hotel two consecutive weeks as I have an account I've been assigned to in the area recently. The first week was great! I was checked in promptly, my status was recognized, and I was upgraded to a 2-room suite. Incidentally, I was also not charged for parking, which led me to assume that self parking was free. The 2nd week, I was not upgraded and in fact when I got to my room realized I was put into a 2-double beds instead of the King that I reserved. When I called down, I was told to come to the desk and I would be accommodated. When I got to the desk, the man at the desk was not remotely accommodating and was a bit rude in telling me that they had me booked for a double and that's all they had. After arguing with him for a bit and indicating that at my height, I wasn't going to fit well into a double bed, he finally relented and checked me in to the appropriate room. Additionally, I was told that I would be charged $25 daily for self parking (while I was set up for this surprise based on the previous week.. $25 is still a ridiculous amount for self parking). What a difference a week makes. I will be staying in the area a lot now that I have a customer in the area, but week two has definitely given me pause enough to consider where I'll be staying when I return. The one consistency was the room service... which was fantastic both weeks. I think Chaz? may be the server that brought up my food on several times and he was remarkably professional and the food precisely as ordered each night.
July 26, 2014
Rated 3 out of 5 by SummerConference NIce But Under Exterior Renovation
The individual rooms are nicely appointed and extremely comfortable. I could control my room temperature and appreciated that greatly. The pool area was great and made for a wonderful evening. The entrances to the Hotel were completely covered with scaffolding which made access with rolling luggage very difficult as there were no ramps and forced me to walk in the street. The parking ramp was being patched. This included hammer drills, concrete dust and water dripping down as you walked around. I was glad I had found a cheaper lot to park at.
July 21, 2014