Rated 3 out of 5 by Jennn Just okay
The beds were very comfortable and sheets clean. No bedbugs or signs of them after a thorough inspection. There are no refrigerators in standard rooms which was a surprise- I've stayed in much cheaper hotels that still provide refrigerators. The cold air returns had not been cleaned or dusted in what appeared to be 2 years. I do have allergies and sneezed every night before bed possibly due to the dirty vents or pet friendly hotel- not sure which. The location is central as it says but overall just an okay hotel experience.
August 12, 2013
Rated 4 out of 5 by Misha2013 guest
Great location for a quick getaway within the city of Indianapolis
August 11, 2013
Rated 5 out of 5 by TMU48 TMU48
This hotel is perfectly located to enjoy all the things Indianapolis has to offer in historical sites , museums, and Midwestern cultural events.
Close to many fine eateries and even good shopping, it is totally convenient as a downtown property.
August 10, 2013
Rated 4 out of 5 by PJ27 excellent club level lounge
Probably one of the best club lounges I have ever been in. Great selection of food/drinks, nice space, and excellent staff in the lounge.
August 8, 2013
Rated 3 out of 5 by SummerFun2013 Central Location
Nice location downtown to where you need to get to. Not far from the Arena's to walk.
August 8, 2013
Rated 3 out of 5 by JML51 Hotel was over booked
I arrived at 12:30 a.m. on a pre-paid reservation, but was told that my king bed room was not available. I was put up in a suite that had no bed, only a bed in the couch. The staff was apologetic and comped the room, but this shouldn't happen. Since when is a paid reservation not honored?
August 7, 2013
Rated 5 out of 5 by nog8721 Staff is very accomodating
We were visiting family in Logansport (no Starwood hotel) and had 3 scheduled nights elsewhere when my dad fell ill. He was moved from Logansport to Carmel, then, released. The last 2 nights were reserved at the Sheraton City Centre. (I live in Florida and had 2 caregivers traveling with my dad.) The employees at the Sheraton attempted to find lodging at their other locations, while he was hospitalized, but could not because of Nascar wknd. I spent several hours on the phone between the caregivers and the hotel and found your staff to be knowledgeable and compassionate. The girls found a hotel for the 27th, then, checked in to the Sheraton on the 28th. From the moment they stepped into the lobby and spoke to the concierge, they all felt relief. The employees were accomodating and so pleasant. The hotel was absolutely beautiful and the rooms were perfect. They all had the best sleep ever; my dad said he could not see the other side of the bed - lol. The food in the restaurant was superb - something the caregivers were not used to. The trip started out rocky, but, thanks to your staff, it ended happily. Thank you so much !!! (I don't think I mentioned it, but, my dad is 94 years old.)
August 1, 2013
Rated 1 out of 5 by badnight noise
the room my wife was assigned was next to an elevator and so poorly insulated she could not sleep. Is it your practice to assign the worst rooms to customers using points?
August 1, 2013
Rated 5 out of 5 by Kathy27 Can't wait to come back!
Great view of Monument Circle, comfortable bed, Starbucks coffee, and pleasant staff. Perfect location. Easy-to-park.
July 31, 2013
Rated 5 out of 5 by Peggy1219 Hotel Staff
Being one of the "older generation" I have stayed in a few hotels in my lifetime. The Sheraton Indianapolis City Center had the friendliest, most helpful and accommodating staff I have ever seen. And when I made my reservation that person was very helpful in getting me their best rate. Just an overall great experience!
July 30, 2013
Rated 3 out of 5 by azlarry it has it good and bad
the staff is VERY friendly. The issue I have is the walls are very thin and so is the ceiling. You here every movement in the rooms and when some one is walking above you here it and in the halls you can here everyone that walks by there voices.
July 30, 2013
Rated 4 out of 5 by Brad1000000 A little older, but very nice
Given mixed reviews of this hotel, I was a little leery about staying here. However, my low expectations were blown away by excellent service and a hotel that's in pretty good shape for its age. There is a nice club lounge with light appetizers in the evenings (every day) and a pretty nice breakfast. The lounge hostess was there both evening and morning, and was super friendly and accommodating. Platinum received suite upgrade even though the hotel was sold out. I was also there on the weekend, and parking on the street (after 9PM on Saturday) is free on Sundays, but watch for no parking signs.
July 29, 2013
Rated 1 out of 5 by Kathryn63 Very Noisy - No Sleep
I stayed in room 1127
I could not sleep at all as you hear the elevators going up and down all night long and anyones conversation in the elevator area on the 11th floor echoing into your room.
I had to call the front desk about a group of teens having races up and down the hall at 1:30 in the morning knocking on doors and carrying on......they sent security up.
room service - napkin with silver had a long black hair hair in it....gross. I left t 5:30 AM no sleep.....no SPG recognition.
July 28, 2013
Rated 1 out of 5 by UnsatisfiedInIndy unacceptable
had many problems from the very start. overpriced wifi service in room, staff had to be contacted 3 of 5 days to clean room appropriately or to bring towels. bathtub was dangerous, did not have antislip mat, had to go buy our own, no in room info about local attractions or restaurants, unknowledgeable staff. definitely will not stay here again - plenty of other choices in area.
July 27, 2013
Rated 2 out of 5 by Jd5221 Room cleanliness
First we were checked into a king room when we needed two beds so we had to come all the way back down to correct it.
The room was missing several items. The hotel book was missing which we wanted to use to learn about the restaurants, pool, and fitness. When I called quest services they offered to send one up that was nice, but it was broken, falling apart and missing pages.
The blanket on one bed had 4 large yellow stains on it. When asked for a new one we received a beige one. Not a good replacement to the down.
The second bed was missing a duvet cover.
The bathroom had a hair in the tub and was missing washcloths and 2 towels.
July 24, 2013
Rated 1 out of 5 by SalParadise My room was hot and musty smelling
My room smelled bad from the minute I walked in. It smelled as if there was a mold problem in the room.
Also, the A/C in our room was very ineffective. My girlfriend and I both had a difficult time sleeping because our room would not cool down. We spent most of the night tossing and turning and sweating.
Finally, we were not given the room that we reserved. We had booked a king size bed, which was guaranteed with a credit card. However, when we arrived at hotel we were given 2 queen beds. When we asked about it they said "oh well, too bad".
July 23, 2013
Rated 5 out of 5 by Jenny201110 I enjoyed my stay
This is my second stay in the hotel in 3 months. The service is consistently excellent. The breakfast buffet in the hotel restaurant was very good; especially I like the fresh healthy salad available. I was surprised that the club lunge breakfast looked just as good as the restaurant when I went to there late for some cold drink. Most other club lunges in US only serves cold breakfast. That is why I prefer to eat breakfast in the hotel restaurant instead of club lunge. Next time I will eat my breakfast in the club lunge when I stay in this hotel again.
July 22, 2013
Rated 3 out of 5 by TaAnn Very disappointed with the staff and hotel.
I recently booked the SHERATON AND COCA-COLA® SUMMER OFFER for this past Saturday. I reserved a room with two double beds. After making my reservation, Sheraton sent me an email stating the benefits of upgrading to their club membership level for $25. It was very convincing since it included breakfast and free wifi plus upgrade to a suite. I went ahead and purchased the upgrade as well. I arrived at the hotel and was greeted with a long check in line. Once I was at the counter the gentlemen was very nice and began to check me in. Said I would be in "this room" and "how many keys I wanted " and then tried to send me on my way.
I had to stop and remind him that I was part of the coca-cola deal and asked for my free cooler and coke. He apologized and gave me the cooler and said the coke was already in the room. I then asked where we would need to go for breakfast in the morning and he told me we did not receive breakfast with our hotel stay.
I reminded him that we upgraded to the club level that should include breakfast and free wifi. He looked and found nothing. In which case, it was not until after I had to pull up the information on my phone for him did he finally tell me where I would go to get our breakfast in the morning.
When we got to the room it was very clean, however, it was a king bed instead of the two double beds that we reserved to start with. Then there was no coke in the room like promised and we were not receiving free wifi. We called to try and get a code or password for the free wifi but once again no luck.
Overall, I was not disappointed with the elegance of the hotel and cleanliness. I was only disappointed with the fact the hotel and its staff could not follow through with the small details that could make or break a hotel stay. I feel the extra $25 i spent on the upgrade was the worst decision since it was a headache to receive any of the benefits they promised.
July 22, 2013
Rated 5 out of 5 by travelwiseatattorney city center perfect
You coudl not ask for a better location for a hotel - right on circle monument. Everything is easy access either walking or for zoo, childrent's museum and art musem, a quick easy drive- the roof top pool is great, and there is an excellent work out room -we were here for vacation for five days, and could not have picked a better place - hotel was booked full- so only negative is housekeeping fell a little behind - but a minor minor issue overall .
July 22, 2013
Rated 4 out of 5 by MrsHouston65 Hotel in great location to most events.
Whenever my husband attend the Indiana Black Expo we always stay here. It is centrally located near so many places. The staff is always nice and professional. As a travel agent I look for lodging that my clients would be comfortable and convenient for them.
July 22, 2013
Rated 3 out of 5 by Raoul69 Hotel needs renovation
The hotel is old compared to other Sheratons
July 21, 2013
Rated 3 out of 5 by EagleRock Mostly unremarkable
We were passing through on a long road trip and chose this hotel as we love the Sheraton brand for our young family, especially the suites. Unfortunately, this hotel was not adequately staffed when we arrived (11pm), had no luggage carts available, no valet available, and they then said it "looks like we upgraded you to a suite" when in fact our original reservation (what we paid for) was a suite. This hotel wasn't "bad" but was merely adequate when compared to the entirety of our SPG experience. We would try the Westin in town the next time we are passing through even though we prefer the Sheraton branch of SPG to Westin usually.
July 20, 2013
Rated 2 out of 5 by auntDink Old and showing it. Great Price-except they overcharged me
I got a room that included breakfast and parking. When I got there they said no breakfast was included, but they would bump me to the floor with snacks and beverages. But... the keys would not work. Told to try and again and text if I had issues. Ahhhh!! So I paid for 2 breakfasts I didn't get--and then paid for a crummy breakfast in their restaurant. Then when I check the charge against the bill it is $45. more! Called--they don't know why and can't check til tomorrow. Meanwhile they have my money. Never again.
July 15, 2013
Rated 5 out of 5 by BP24 Great experience
Check-in was smooth, room was clean and spacious. We had a wedding on the 21st floor, and it was one of the most fun weddings I've attended due in large part to the service provided and the great space there. Abby at the front desk was awesome! She helped us out with several questions and a few issues we ran into - you've got a great employee there!
July 15, 2013
Rated 5 out of 5 by bigbigd Great breakfast buffet
Food & staff was excellent.
July 15, 2013
Rated 3 out of 5 by CINCY1962 Great location - service is lacking!
The location of this hotel is perfect. Located in the center of town which makes it easy to explore the city on foot. Unfortunately, they were not staffed properly to host two weddings and other events at the hotel. You had to wait for 20 minutes to talk with a front desk person, once you do they were not very helpful.
July 15, 2013
Rated 3 out of 5 by candygirl1283 very disappointed
Upon check in my room was given to someone else...they gave me another room which had a broken air condition unit. Didn't move until next evening then had broken drawers in that room. Finally got things going good then the sink and tub won't drain! I had to pay full price for an extra night when the service and appearance of my stay here was horrible!
July 15, 2013
Rated 3 out of 5 by RDG4 EXCESSIVELY NOISY
THE ROOM AND FACILITIES IN GENERAL WERE FINE, HOWEVER, THERE WERE SOME NOISE ISSUES. THE A/C THERMOSTAT CONTROL WAS NOT WORKING PROPERLY. IT KICKED ON AND OFF, SERIOUSLY, EVERY 2-3 MINUTES THE ENTIRE NIGHT. THE TANKLESS PUBLIC RESTROOM STYLE TOILET, WHEN FLUSHED, SOUNDED LIKE A FIRE HOSE AND CONTINUED FOR A GOOD 20- 30 SECONDS BEFORE IT QUIETED DOWN. WHICH MAY NOT SOUND LIKE A LONG TIME, BUT AS LOUD AS IT WAS, FOR A TOILET, IN THE MIDDLE OF THE NIGHT. KIND OF ANNOYING. AND THEN AT ABOUT 12:30 AM THERE WAS THE OVER THE TOP HOTEL ROOM PARTY THAT BROKE OUT A COUPLE DOORS DOWN, WHICH SPILLED OUT INTO THE HALLWAY. THIS INCLUDED POUNDING AND SLAMMING OF DOORS, LOUD "TALKING" AND NO SHORTAGE OF DRUNKEN PROFANITY. THIS LASTED A FEW HOURS AND FEW FRONT DESK CALLS LATER BEFORE IT FINALLY STOPPED.
July 7, 2013
Rated 1 out of 5 by example23 extremly outdated
Hotel needs complete update! Room not clean! Pool area outdated. Club level definitely NOT worth it! Everybody in hotel gets in club level so don't bother with paying for it! Drink such as beer,wine etc. should be in club level. Milk provided was 3 days old and spoiled! Construction in room next door! Very loud in the morning!
July 6, 2013
Rated 5 out of 5 by MRG16 Staff
The manager and staff met my every need. I will be staying there again next time I'm in Indianapolis
July 6, 2013