Rated 5 out of 5 by BigDeal1305 Best Trip to the Bahamas!!!
We came to Bahamas on a Carnival Cruise and used the Day Pass offered by Sheraton. It was the best choice we ever made. The pool, beach, swim up bar, and the food was great. We had use of the hotel room and all the facilities for the day (up to 7pm). The service was great too. Because of our visit, we purchased a Starwood vacation package and stayed at the Sheraton Vistana Resort in Orlando, FL. Thank you for your exceptional service. You got a new customer because of it.
June 13, 2013
Rated 3 out of 5 by FloridaFamilyof3 Nassau Getaway
We travel a fair amount and usually visit Nassau an average of twice a year. This was our first visit to the Sheraton and our fist stay at Cable Beach. The public bus was great to get to the Fish Fry and downtown - unfortunately it stops at 7PM. We were happy spending most of our time at the pool which was very nice. The food from the poolside restaurant was, in our opinion, the best in the hotel. We also found the grab and go on level one great for breakfast. We were disappointed with the other restaurants on site and nearby. The rooms were clean but a little worn. We found everyone to be very friendly and helpful.
June 16, 2013
Rated 3 out of 5 by ridr Older facility but pleasant stay
The facility and grounds are in need of updates and repairs. The food was good and restaurant staff provided minimum service. The beach bar was overpriced with substandard service. The stay was good but could have been great.
May 31, 2013
Rated 5 out of 5 by Maraeve This hotel offers the best
The hotel staff were extremely courteous and were great ambassadors for their country. The food here was exquisite, I highly recommend going to the Amici A Trattoria and ask for Charles. He was the best!
May 15, 2013
Rated 2 out of 5 by dstyes Hotel needs to address serious maintenance, service issues
As a SPG member I chose to stay at this hotel thinking that it would be on par with my usual 4-star Sheraton expectations. That wasn't the case.
Rain kept us inside much of the time (not the hotel's fault# but it also exposed some serious maintenance issues. The roof leaked in the hallway of the 9th floor; each morning there'd be wet carpet and plaster/paint chips in the floor in the hallway. To be fair, someone would vacuum the mess up and touch up the paint each day, but that's not a good solution for a leaky roof. From the looks of it, it appears the roof had been leaking for some time without addressing the root cause #the roof itself, not the ceiling paint or plaster#.
The leaks were also seen in the lobby adjacent to the picture windows, where beach towels were used to sop up the water. There was a LOT of rain, and unfortunately it couldn't drain properly from the outdoor patio areas as the floor drains appeared to be clogged. The drainage issue could have been dealt with by someone with a plumbing snake, but the only person that seemed to be worried about it was one of the waitresses in the bar area who tried #unsuccessfully# to broom the drains open using a corn broom.
One of the nights we were there, the hotel's water pumps failed and we were without running water #toilet and sinks out of commission# most of the night. I reported the problem to the front desk; they were aware of the issue and were working on getting it fixed. Luckily the water issue was resolved by the following morning.
We were able to spend a little time out on the beach #wonderful view, very clean#. Pools were clean but needed maintenance beyond vacuum and chlorine; tiles are missing in several places, paint/coatings are chipped, worn, and bubbling in many places.
Food options at the hotel were limited, as the only two restaurants that were open were the Bimini Market #buffet# and Amici, A Trattora #Italian#. Dolphin Grill was only open one day while we were there; since this was "poolside dining" they were closed most of our stay due to the rainy weather. We tried Bimini Market for dinner our first night at the hotel and were disappointed, as the food was overcooked and quite expensive. After this initial experience and a mediocre lunch at Dolphin Grill the following day, we opted for the #10 bus and other dining options in downtown Nassau for the remainder of our stay.
Since it was raining during much of our stay, we spent a significant amount of time in our room. The room was cleaned each day as expected, and the overall appearance of the room #cleanliness, paint carpet# was good. The furniture was in good condition except the mattresses were in need of being replaced. We had two double beds in our room and both had been "wallowed out" in that if you lay down on them, you'd naturally roll to the middle of the bed due to the wear on the mattress. Another issue with the room was that the heavy rains caused water to weep in under the patio door sill, causing the carpet around the door to become soaked. Lastly, Internet service in the room was limited to hard-wire network cable only, forcing you to go to the lobby if you were trying to connect to the Internet with a iPad or Kindle tablet.
The hotel staff were friendly and helpful when I went out of my way to request help. However there wasn't any "spring in the step" that you see when you visit a Sheraton hotel in the US. I understand that's probably a function of the Bahamian culture #"no rush, we're on Island Time"# but I also wonder if it's not also influenced by the apparent lack of focus on the facilities #if management doesn't care, neither do I?#. With only a few exceptions, it felt like most of the staff were just "phoning it in"; it felt more like we were being tolerated and not welcomed at the hotel. The independent beach vendors were friendlier and more engaging...granted, they were trying to sell us stuff, but at least they understood and embraced the concept of "engaging the customer." Simply put, the hotel staff missed several opportunities to sell us additional food, beverage, and services simply because they didn't bother to engage us and ask if there was anything else they could do for us.
None of these things taken by themselves would be cause not to return to the Sheraton Nassau. Everyone can have a bad day...and accidents happen to us all. Taken collectively, however - it's hard for me to put together a convincing argument that I should book a return trip to this hotel. I was expecting a 4-star Sheraton resort and experienced something much less than that. I won't speculate on any of the root causes of the issues mentioned above, but management should address them "pretty darn quick" to avoid losing additional business to Atlantis and other hotel resorts along Cable Beach.
May 31, 2013
Rated 5 out of 5 by NoWorries132 Great Band Playing in the Lounge
Visited on June 14th for business . Staff was very polite and helpful. I would definitely visit again.
The band playing in the lounge was awesome. Two great female vocalists and very talented musicians who played a wide variety of popular tunes. What was their name?
June 16, 2013
Rated 5 out of 5 by 2texaswomen Great location for the price
Loved the hotel and location, right on a beautiful beach, great pool area. The only thing i would have liked was a frig and microwave in the room. FYI- Food at hotel extremely expensive(exple; Breakfast buttet $25, lunch $38) so ate at local restaurants in the area.
May 5, 2013
Rated 3 out of 5 by GEVCasino Unavailable feature should be noted upfront
My expectation was to play table games in the casino. Upon entering the casino, the sign read "Table Games will reopen on July 3". This was especially disheartening, as it rained constantly for the entire 5 days that I was there, thus we couldn't utilize the beach or pools.
June 3, 2013