Rated 5 out of 5 by Tiberius172 Extrodinarily pleased.
I recently stayed in Roanoke, VA at the Sheraton Roanoke Hotel & Conference Center and found an excellent hotel. We were extremely impressed and pleased with the overall look and feel of the hotel, the cleanliness of not just the rooms but the hallways, lobby, and Indoor Pool Area (which my children loved!), and the very friendly Staff. I’d like to mention, Mandi at the front desk, Brenda who was on the cleaning staff and was a delight to talk with, and Shae and Rebecca at the Starbucks coffee shop. All of whom were smiling and very helpful. It was very obvious the time and care that has gone into this hotel. I see some reviews that I think are a little harsh after all; this is not purported to be a 4 or 5 star hotel but rather a 2 star and for such, this hotel is an excellent value.
March 5, 2012
Rated 5 out of 5 by JWS12345 Unexpected Gem of a Hotel
Excellent hotel with great amenities. Renovation was nicely done. Staff is very professional and goes out of their way to assist travelers. Way more than I expected from a Sheraton. Hard to find anything negative about this hotel but some constructive criticism: dining options at the hotel are limited with lunch and dinner only available at unaffiliated attached restaurant, which has great food, but is too expensive. Other reasonable dining options are nearby but not within walking distance. Executive lounge is only average and for some reason not available on Thursdays. Executive lounge attendants are friendly but too talkative / familiar with guests.
June 25, 2012
Rated 1 out of 5 by TerryB Poor service for a big name Hotel Chain
Discovered the day before our check in day that the hotel had placed us in a regular room with two queen beds vice the suite I had reserved several months n advance. Took four phone calls to finally get the reservation correct. Unfortunately the suite that they finally gave us was in a different section from the rest of our group. This resulted in confusion for some of our group and renting the suite was a waste of time and money. Also, had requested a microwave in the room upon arrival but when we checked in we were told that they did not provide micorwaves. Upon checkout it took over an hour to obtain a cart to transport our luggage from the hotel to our vehicle. Appears that they have a very limited number of carts and people take them to their room the night before checking out. I will definitely "Not" be staying at another Sheraton in the future.
May 28, 2012
Rated 2 out of 5 by Isy16 Mildew in the bathroom
Not only was I given no recognition for Gold status, I was given a room with a shower covered in mildew. I was also told there was no SPG or Club floor when I checked in. The front desk staff was not friendly; no one made eye contact or made us feel welcome
July 29, 2012
Rated 2 out of 5 by Lola1 Staff very friendly and helpful
While we enjoyed our stay at the hotel, there were two items of concern. The first was when after entering room and putting away our luggage, we put a suitcase behind a chair and found dog feces, which indicated that the chair had not been moved or carpeting vacuumed in that area after the previous guests. However, after calling Housekeeping a member came immediately and took care of the problem.
The other concern was that the carpeting was stained in main traffic area, and looked like it should have been cleaned. Otherwise, the room was clean.
May 26, 2012
Rated 5 out of 5 by Sharley49 Customer service
This hotel has wonderful staff. My accommodations were great and the rooms were very comfortable. The amenities were accessible for all. I also enjoyed the meals that were served.
October 13, 2013
Rated 5 out of 5 by Sleepless12 Delightful Treat
Stellar restaurant with top notch staff made our travel stay-over such an unexpected holiday delight. We had a very late check-in -- fully accommodated and also staff guided us to a quieter floor and to an outstanding meal in the hotel restaurant (thanks to Jack!). We will seek out this hotel to stay at again during our next travel through VA.
January 6, 2013
Rated 2 out of 5 by 123business Sheraton Roanoke Hotel
The room was nice, but there were extra charges for internet access in the rooms. The cost of internet access was actually greater than that posted on the card in the room. In today's world any conference center that does not feature internet access in the rooms is behind the curve - certainly not worthy of the Sheraton name.
November 13, 2012
Rated 3 out of 5 by Artemis77 Great if you don't want technology
If you are looking for a comfortable hotel with easy freeway access, this is great place. But only if you have no desire to use your smartphone/Iphone while you are here.
We have stayed a couple of times at this hotel when our regular hotel has no openings. We like how the hotel looks and the ability to have our dogs in a comfortable room. However, having to pay for internet access for each of the devices in your room - phones, computers, etc. - is frustrating. I already pay for internet access for the phone and the laptop aircard - but the hotel very effectively blocks that access that my employer and I are already buying. I travel for business regularly and rarely have these issues at any hotel I stay in, including our regular hotel in Roanoke. Even more annoying was when the staff told my husband that the hotel "has to" charge for each device. The lobby/business center computers are extraordinarily slow and also cost if you are on them more than 45 minutes.
September 5, 2012
Rated 5 out of 5 by Debbie527 Great Room For The Money
The room was very clean and spacious. The furniture, carpeting, and bedding was very nice. I didn't see any worn, torn, or dirty spots anywhere. I was very pleased with our room and the service. Easy access from Interstate 81. I would recommend this hotel to all those who are traveling. Thanks Sheraton for the nice stay.
June 1, 2012
Rated 5 out of 5 by Swiss59 Once Again Outstanding
Even though the hotel was very busy upon our arrival, we were meet with courtesy and a pleasant face upon check-in. Our status was recognized without hesitation. The room was very well kept and comfortable. The breakfast buffett had everything we wanted. Would recommend this hotel to anyone staying in the area.
February 25, 2013
Rated 5 out of 5 by JaneA Dog friendly
We have stayed at this Sheraton twice travelling between Massachusetts and North Carolina. It's one of the few hotels that doesn't charge a fee for pets. Both times we were assigned rooms on the first floor in what we assume is the "pet wing" of the hotel. It's very convenient to an outside walking area - much appreciated for unexpected late night "walks" with our dog. We heard another dog across the hall barking as we entered and exited our room, but once inside the room we didn't hear a thing. Staff was very friendly and accomodating. We'll be back!
December 17, 2013
Rated 4 out of 5 by RoadWarrior30 Room for Improvement
Preparedness may be costly and difficult, but very much necessary when adverse circumstances occur, such as multiple false fire alarms that take all the hotel guests out at midnight
August 6, 2012
Rated 5 out of 5 by gobo Great hotel
Excellent hotel with a great comfortable room. Easy on/off access of the interstate. Will return again.
January 14, 2013
Rated 5 out of 5 by greeneyebandit glad they finally remodeled
The waiter at the breakfast buffett was wonderful! He added the perfect ending to my trip
February 14, 2013
Rated 5 out of 5 by BusyTraveler Excellent Staff
Nice hotel for one night stay for local college football game. Nice indoor pool and good accomodations.
However, best part of this hotel is the staff, Linda B. and Thomas W. are wonderful front desk staff. I checked in with Linda, who was helpful with an upgrade and other amenities. She had a great smile, and when I checked out with her and Thomas, I again was greeted with a big hello.
The staffer in the club was wonderful with the complimentary breakfast and we left a nice tip. My kudos to all of the staff at this hotel, it is an excellent SPG property and my family and I enjoyed ourselves. It is also nice to be so close to I-81 and the Roanoke airport!
October 7, 2013
Rated 5 out of 5 by evangeline Awesome...especially for pet families
This was my first time travelling anywhere with a pet. Let me just say that I was shocked at how accommodating this hotel was with the multitude of other pet families I saw on our trip. They have a whole pet wing! And the rooms were awesome. Very easy access (first floor, near exit doors), and with all the latest accoutrement. I didn't feel like I sacrified anything in comfort or luxury to stay with my pet, and that is saying a lot.
In addition, the staff was very efficient, and sympathetic to all the Rt 81 corridor travellers who had just finally reached the hotel during a blizzard. Your hotel was like a wonderful beacon in the night. Kudos to you!
January 3, 2013
Rated 5 out of 5 by Kdec2013 Fantastic staff!!
We just came home from a fantastic stay at Sheraton Roanoke, VA Hotel and Conference Center. We had a couple of "problems" develop while in Roanoke and the staff--all the staff!--was more than accommodating and helpful.
We recommend this facility for its staff, its sterling accommodations and wonderful breakfast.
December 29, 2013
Rated 5 out of 5 by KittyKat Great Staff Upon Arrival
This is was the first time an employee came from behind the desk to give me my room key, that felt personal to me. I appreciated the warmth greeting.If I was an Undercover Boss Ms.Linda would be the one I choose to represent my company.
December 26, 2013
Rated 5 out of 5 by JustJC Love this Hotel!
I have stayed here 3 nights in the past 2 weeks. My husband and I bought motorcycles and have been riding through the Roanoke/Smith Mountain Lake area and keep ending up back at this hotel because it is Awesome! From Check-in (Everytime), dinner at Shulas...love the bartenders they are so friendly and attentive, and the great people at the Starbucks kiosk in the morning! Everyone seems on a mission to make my stay the best ever! I have stayed at many 5Star hotels and this one meets all the standards. The Room is extremely clean, Comfortable Bed and i LOVE that they have an indoor and an outdoor pool. I will be staying here more as I vacation and travel in that area.
September 6, 2012
Rated 5 out of 5 by Auditor57 Great Staff
This is a terrific hotel that will meet all of your traveling needs. The staff is great, especially Xavier who greeted us at our car and helped us to check in. He showed us all the great features of the hotel such as the pool, the fitness center, the restaurant and where to walk our dog. We loved the gas fireplaces in the lobby areas. It is a wonderful place to relax and we will be certain to return if we are in Virginia again on vacation. It is convenient to interstate 81, the mall and to the downtown Roanoke area.
The beds are indeed heavenly and the rooms are very spacious. All of the areas were very clean and well maintained. I would highly recommend this hotel.
November 4, 2012
Rated 4 out of 5 by jeff very nice
i arrived very late in the evening and when i got to the front desk the couter person already had me upgraded to a club level room. she told me how to get to the elevators and as i was about to go i asked if they had a suite with a pull out couch available. (i was hoping for extra space). one was available and she upgraded me. the room was huge with 2 couches and a conference table. the king bed was a 4 post bed with a nice thick comforter. (never saw this before at any starwood hotel). i only stayed 1 night but it seems to be a great place to stay if you are going to be in roanoke for a while. the only issue i had was that the club room was not serving any type of breakfast.
April 12, 2012
Rated 4 out of 5 by Leo48 Hide and Seek
The hotel was lovely and we had a great meal at the inhouse restaurant. But our stay was somewhat like playing hide and seek. Signage for the hotel on the approaching highway is non-existent. Signage at the actual street for the property is set back from the road and is at ground level - nearly impossible to detect until you have passed the turn. No indication which of two sets of entry doors lead you to the front desk. Entrance to the restaurant from the interior of the hotel is at the back of the bar with no directions as to where the hostess station is located. One could call this a "hidden gem". Why not make it easy for guests to find, stay and dine rather than a guessing game?
August 25, 2012
Rated 4 out of 5 by deerisle Nice business hotel
This hotel had extremely comfortable rooms, and the staff was excellent. I was in Roanoke for a brief trip, and it happened to be graduation weekend for Virginia Tech. The hotel was very full. In spite of this, the staff did an excellent job meeting the needs of a business traveler. The club lounge is nice and has decent food, but it's not what you'd find in a larger hotel or in a city hotel. The rooms had been renovated, and the bed was extremely comfortable. I would definitely stay here again if I were in the area. I would also think that the hotel would a good fit for a family or leisure traveler.
May 22, 2012
Rated 4 out of 5 by KR1060 Bathrooms need an update
The main room was as expected however the bath area needs an update (tub was also dirty). The tiles need regrouting and the tub is old and beat up. The front desk asked if everything was satisfactory at checkout and I told them about the dirty tub and they tried to compensate me for it.
At check-in the front desk fellow didn't do anything for us (gold status) and actually insinuated I was trying to get the club floor I wasn't entitled to. I don't understand it, I have been offered this benefit at other starwood properties. That person needs some training. Their cafe staff was also extremely slow. This seems to be an anomoly because we've had better service other times when we stayed at this location.
September 24, 2012
Rated 1 out of 5 by BAMMER205 No Platinum recognition - UNACCEPTABLE
As far as a Sheration Hotel room ammenities no issues. I am a Business traveler and usually do not have alot of Sunday night stays but did this past Sunday. Checked in at 4:00pm room was not ready was not on club floor. Did not ask for a suite but had them available. Suites not an issue for me unless needed for family.
BIG ISSUE is never recognized me as a PLAT or lifetime gold for that matter. Found out on Monday PM that lounge is closed on SUN PM and MON AM but will give you vouchers never metioned to me. POOR FORM by front office stafff. IF YOU WANT SOMETHING BETTER ASK
August 15, 2013
Rated 3 out of 5 by ACS2564 Nice hotel but too $$ for what you get
I love the Sheraton and they have awesome beds. But I think the breakfast is way over priced. We booked this hotel solely because of the indoor hot tub. We stayed here over a weekend in the winter months and very much looked forward to relaxing in the hot tub. However, it was broke and no one seem to care that it was broke. I felt we should have been compensated in some way for this. Maybe free breakfast or a discount on our next stay. We visit Roanoke often and likely won't stay here again due to the lack of unmet needs. We will stay somewhere with a better rate.
January 28, 2013
Rated 5 out of 5 by Lucca2011 Updated and Friendly
We stayed twice over the Thanksgiving holidays. We selected this hotel because we wanted a quality hotel that also would allow us to have our dog with us. They were very welcoming! Our room was immaculate, with updated decor and the bed was comfortable. We appreciated that Starbucks coffee was available. How charming it was that an employee turned off his vacuum cleaner as we walked by so my canine didn't bark at it! We had room service as to not leave our dog alone in the room. Our dinner arrived in a reasonable amount of time and was delicious.
December 1, 2011
Rated 4 out of 5 by Dave Great airport hotel
Have stayed at this hotel several times for work and have been happy with my experience. Comfortable room with some high-end finishes, above average gym facilities and Shula's serves good dinner until about as late as hotel bars are ever open. Only gripe was lack of more varied healthy breakfast options with calorie counts provided for food the way other hotel chains have started doing. It's hard to stay in shape when you travel a lot and, although as I mentioned the Sheraton's gym is above average, I missed that extra touch with the food/menus.
February 8, 2013
Rated 1 out of 5 by Harley2013 Terrible staff and hotel
Front desk manager changed my reservation to one night and also double the rate. Had to call 800 number to get it fixed. Front desk staff were nothing short of rude, they told me my room wasn't ready at 1:30pm without even looking at my reservation. How would they know what type of room I had or if it was ready if they didn't even know who I was????
Room was dirty, ac didn't work, and the hotel is just nasty. We actually drove home that evening rather than stayed in the room and drove back the next night. Used room just to change clothes and use the pool. First time I have given Sheraton a try, and also last time. Jamie front desk management should be replaced ASAP. No professionalism at all. Pool was nasty with debris floating in it for 2 days
July 3, 2013