Rated 5 out of 5 by Auditor57 Beautiful Facility
This is the fourth time we have stayed at this hotel. The property is beautiful, the staff members are extremely friendly and helpful.
The hotel is very clean and quiet. The indoor pool and fitness facility are conveniently located.
The lobby is a great place to read the newspaper by the gorgeous fireplace. This hotel is a great place to relax and unwind.
October 16, 2013
Rated 5 out of 5 by ellieks amazing service
everyone treated me like a queen. the lady that works at the Starbucks coffee shop i the AM and delivered my room service was so so friendly and accommodating.
The front desk checkout lady with the short hair was the best. she made my day start out with a smile. all your staff is extremely positive and sincere.
I am very impressed and thankful.
September 30, 2013
Rated 5 out of 5 by Sleepless12 Delightful Treat
Stellar restaurant with top notch staff made our travel stay-over such an unexpected holiday delight. We had a very late check-in -- fully accommodated and also staff guided us to a quieter floor and to an outstanding meal in the hotel restaurant (thanks to Jack!). We will seek out this hotel to stay at again during our next travel through VA.
January 6, 2013
Rated 5 out of 5 by platinumagain Very Impressive
I stay in a lot of Sheraton hotels. From the moment we checked in until checking out, everything surpassed my expectations. Some Sheraton conference centers are run down and in need of updating. That was not the case here. The people were great, rooms were clean, and breakfast was above average. Nice job.
April 21, 2014
Rated 2 out of 5 by 123business Sheraton Roanoke Hotel
The room was nice, but there were extra charges for internet access in the rooms. The cost of internet access was actually greater than that posted on the card in the room. In today's world any conference center that does not feature internet access in the rooms is behind the curve - certainly not worthy of the Sheraton name.
November 13, 2012
Rated 3 out of 5 by Artemis77 Great if you don't want technology
If you are looking for a comfortable hotel with easy freeway access, this is great place. But only if you have no desire to use your smartphone/Iphone while you are here.
We have stayed a couple of times at this hotel when our regular hotel has no openings. We like how the hotel looks and the ability to have our dogs in a comfortable room. However, having to pay for internet access for each of the devices in your room - phones, computers, etc. - is frustrating. I already pay for internet access for the phone and the laptop aircard - but the hotel very effectively blocks that access that my employer and I are already buying. I travel for business regularly and rarely have these issues at any hotel I stay in, including our regular hotel in Roanoke. Even more annoying was when the staff told my husband that the hotel "has to" charge for each device. The lobby/business center computers are extraordinarily slow and also cost if you are on them more than 45 minutes.
September 5, 2012
Rated 5 out of 5 by Debbie527 Great Room For The Money
The room was very clean and spacious. The furniture, carpeting, and bedding was very nice. I didn't see any worn, torn, or dirty spots anywhere. I was very pleased with our room and the service. Easy access from Interstate 81. I would recommend this hotel to all those who are traveling. Thanks Sheraton for the nice stay.
June 1, 2012
Rated 5 out of 5 by Kdec2013 Fantastic staff!!
We just came home from a fantastic stay at Sheraton Roanoke, VA Hotel and Conference Center. We had a couple of "problems" develop while in Roanoke and the staff--all the staff!--was more than accommodating and helpful.
We recommend this facility for its staff, its sterling accommodations and wonderful breakfast.
December 29, 2013
Rated 5 out of 5 by Swiss59 Once Again Outstanding
Even though the hotel was very busy upon our arrival, we were meet with courtesy and a pleasant face upon check-in. Our status was recognized without hesitation. The room was very well kept and comfortable. The breakfast buffett had everything we wanted. Would recommend this hotel to anyone staying in the area.
February 25, 2013
Rated 5 out of 5 by CPierre Good alternate hotel to consider in Roanoke
Roanoke is a lovely city with a number of nice hotels. Wasn't aware of a Sheraton until recently. This is a great hotel, clean, sharp, with Shula's right next door. Staff is super friendly and can't be beat!
June 6, 2014
Rated 5 out of 5 by Hokiehal A Cut Above the Rest!
Our family recently stayed at the Sheraton Roanoke during a Virginia Tech Football Weekend, and we were very impressed with the professional and courteous service provided by staff, and thrilled with the room accomodations. We would absolutely stay here again, and would highly recommend it to others!
October 7, 2013
Rated 5 out of 5 by KWWTall Cleanliness Was evident
This was a very nice and exceptionally clean hotel. I will definitely stay here when taking my son back and forth from college.
Staff was exceptionally pleasant at both check in and check out!
Great job with this location!
May 25, 2014
Rated 5 out of 5 by Rosie172 We were only there over night
We were only there over night, but it was clean, comfortable and welcoming to us and our dog. The food was good and service was good. I would recommend for any traveler in our circumstance (road trip from FL to the northeast).
April 25, 2014
Rated 4 out of 5 by soccermom1 Overall very comfortable and pleasant
The rooms were quiet. Beds were so comfortable with nice quality mattresses, down pillows and blankets. The cleaning was not as great as it should have been as there were some mold spots in the shower, no shower cap, and the previous guest had left a large drop of lotion? under each glass, soap dish and plastic cups in the bathroom.
October 13, 2014
Rated 5 out of 5 by KittyKat Great Staff Upon Arrival
This is was the first time an employee came from behind the desk to give me my room key, that felt personal to me. I appreciated the warmth greeting.If I was an Undercover Boss Ms.Linda would be the one I choose to represent my company.
December 26, 2013
Rated 5 out of 5 by Lamc A Great stay!
The staff was very professional. Catered to my needs with no questions asked. Great place to stay; also located in a great spot close to a mall. Can't get any better than that! I will stay there again.
April 14, 2014
Rated 5 out of 5 by Mose55 Great Place to Stay!
I was here for a convention. The facilities were great for handling a large crowd. There was a backup at check-in but all-in-all, it was super.
May 23, 2014
Rated 5 out of 5 by LaurieM Roanoke Sheraton
This hotel has absolutely fabulous staff and very nice facilities. The rooms and beds are super comfortable. In particular the Club lounge is friendly and accomodating. The food is great!
April 27, 2014
Rated 5 out of 5 by baba1212 Excellent
Room was very comfortable. Staff at check in was superb. Van drivers above and beyond. Thanks!
June 1, 2014
Rated 5 out of 5 by MLL2014 An excellent conference facility
We attended a three-day business women's conference and found the facilities quite comfortable and suited to our needs. Would recommend to anyone.
May 7, 2014
Rated 3 out of 5 by Timmothy Great Hotel for Business or Pleasure
This hotel is excellent for a weekend getaway. Rooms are spacious and conmfortable. Staff was very pleasant and responsive. Check in and check out was a breeze. It takes me longer to make an omlette than tot check into this hotel.
My only gripe is that the doors to each room leave a 1 - 2 inch gap at the bottom that allows noise to be heard easily. People walking and talking down the hall will travel into the room. So hope you are a heavy slepper. Also there were no pool attendants and teenage kids seemed to run rampant and make for a very unplesant pool side experience. I was there with little kids and had to leave.
August 18, 2014
Rated 5 out of 5 by MightyRich Great experience!
First time at your particular location! Superb! Would definitely recommend to a friend or relative!
May 18, 2014
Rated 5 out of 5 by Dan01 Great People
Everyone at the hotel were so nice to us and were so helpful during our stay
May 24, 2014
Rated 4 out of 5 by RoadWarrior30 Room for Improvement
Preparedness may be costly and difficult, but very much necessary when adverse circumstances occur, such as multiple false fire alarms that take all the hotel guests out at midnight
August 6, 2012
Rated 5 out of 5 by AC0808 Stay in Roanoke
The people were great. We brought our little dog and the setup was very good. There was a place to walk the dog and bags available
April 21, 2014
Rated 5 out of 5 by Shan123 Great hotel
Great hotel. Comfortable beds and nice fitness center.
May 23, 2014
Rated 5 out of 5 by History28 A very comfortable stay
Very friendly staff provide a warm atmosphere to this hotel near the airport. Thanks to the Club staff for excellent service and conversation.
March 3, 2014
Rated 5 out of 5 by Lu0829 This hotel provides great features
I stayed 4 nights at this hotel for a conference. I was very pleased with the entire stay.
April 28, 2014
Rated 4 out of 5 by Nettie22 Decent
We liked our room and the hotel in general. However, while there we had a problem getting coffee, creamer, cups and sugar. We had requested them on Fri night at the front desk around 8pm (we declined housekeeping daily) and were told it would be delivered in 30 minutes or so. It was not delivered. Called the next morning and waited about 20 minutes and maintenance man delivered. On Saturday night, the hot tub was brown, stinky and unusable. More monitoring of the pools would be useful. Otherwise a great stay and great property. It would be nice if one could park in the back lot and use rear door to enter but I understand this could be a security issue.
July 7, 2014
Rated 4 out of 5 by TravelingMan Stayed here a fair amount, time to share ....
I stay here often for business when I'm in town. Very friendly staff, great location right off the highway and generally it fits the bill. I used a Suite Upgrade on this stay and the room was quite large and very comfortable. It do wonder why I hadn't received a complimentary one as I've stayed their many times before. The room was very well appointed, the only issue was the carpets could use a good steam cleaning, otherwise all else was just fine. The Concierge area is great for breakfast and usually has drinks in the min fridge even off hours. Haven't used it yet for an afternoon appetizer. Good indoor and outdoor pool as well.
July 18, 2014