Rated 3 out of 5 by JPG2 OK stay
Hotel is pretty average. Got a room someone had smoked in with a partially made bed and a running toilet. Staff was very responsive fixing the problems but should not have happened. Also did not handle our adjoining room request well.
July 4, 2014
Rated 4 out of 5 by Alicia72 Would stay again
The morning staff was much more friendly and accommodating that the night staff. We checked in late and there was no mention of SPG status, in fact we were not even on a SPG preferred guest floor. The alarm in the room next door was not turned off, so it woke us early and we had to call to have it turned off. Otherwise, it was clean, conveninet, and the morning staff was fantastic.
October 7, 2013
Rated 5 out of 5 by Jason78 Definitely our stop for the journey
Each year, my wife and I make at least one trip from New York to South Carolina to see family. For the last two of these years, we've made it a priority to stop at the Sheraton Roanoke. We've come to appreciate this hotel for their outstanding staff and facilities, and now with an 18-month old, for being a kid-friendly stay. We look forward to future stays at the Sheraton Roanoke!
December 23, 2012
Rated 3 out of 5 by CK102012 No complimentary coffee in lobby in morning
No complimentary coffee in lobby in morning. Starbucks coffee bar in lobby charges for coffee. I don't want to make coffee in my room and then go downstairs to get the creamer and milk. I like brewed coffee with milk and 99% of hotels of Sheraton's caliber supply complimentary coffee in the lobby in the morning. My room did not have sufficient coffee creamer nor did it have milk.
October 28, 2012
Rated 5 out of 5 by Eddie2010 Realiable stay and value
Always freindly staff, willing to assist. Starting from the check-in to the staff at the restuarant Shula's and check-out. Willing to accomidate my requests in a polite and professional manner regardless what time I check in.
Excellent gym facilites, good selection of machines, weights and enough so always avaialble during peak periods such as the morning and evenings
September 9, 2012
Rated 3 out of 5 by pjp1981 Nice hotel!
We enjoyed our stay and the staff was very friendly. The breakfast buffet was excellent.
We were disappointed the the SPG club lounge was closed for maintainance. We always enjoy using the lounge and will check next time before we stay at a Starwood Hotel.
Also the outdoor pool had a lot a debris and was not cleaned during our stay. We used the indoor pool instead.
June 7, 2012
Rated 4 out of 5 by mel2546 Business
I styed at this hotel for business conference. The meeting rooms were very clean and the staff always made sure that the food was replenished.
July 11, 2014
Rated 4 out of 5 by Way2Busy A pleasant home away from home.
I have stayed here many times and will always come back when I am in the area. The facility is welcoming and the staff friendly. There are many areas of the hotel arranged as you would your home with chairs arranged for private conversations and small nooks where you can work privately without being stuck in your room. The bar and restaurant are outstanding.
October 13, 2012
Rated 3 out of 5 by Krandolph Good stay one time bad stay the next
First stay was shocking. No heat for the first two nights, entrance door to were our room was tore up. Propped open with an astray the first night and a piece of furniture the next. Huge stains in the carpet were the refrigerator had leaked. We were told to park around back but had no way in due to the door, we had to walk all the way around to the front and come all the way down the hall to get to the room. When the Internet did work in the lobby it was very fast. Told front desk all these problems nothing came if it. Even seen maintance guy in the hall and told him, still nothing! The 3rd night someone did come check the heat. He put a temp gauge up to vent seen it read 58, opened the vent stuck his hand up in it, shut it and said it was fixed. BUT GREAT experience in the breakfast lounge. The guy that served us was excellent. Good manners, very polite. He made me feel welcomed. The bartender in the resturant was GREAT!! Thank you
November 29, 2011
Rated 5 out of 5 by GrammyJackie There were some nice touches such as the fruited water in the lobby and bottled water in the room each day.
The rooms were nice and staff courteous. The internet was a disappointment as it was quite slow. It was a problem when my husband was trying to do work for his job.
July 4, 2014
Rated 5 out of 5 by bodie37 great faclities
good restaurant, good pools, good exercise facilities
July 15, 2014
Rated 4 out of 5 by ccarey Overall good experience
Housekeeping was kind of below par, room wasn't cleaned all that well and the coffee supplies were not refilled. The person at the front desk when I originally tried to check in was rude and short, saying that there were no rooms ready, even thought it was after 3pm.
Other than that, great hotel and the rest of the staff was extremely friendly
May 13, 2013
Rated 3 out of 5 by tesh Nice Hotel,Not Enough News Channels
I have stayed at this hotel many times. It's nice and the hotel staff is amazing. I would stay at this hotel more but this hotel does not have tv channel MSNBC. I have requested this channel many times. Unfortunately, because this hotel does not have this channel, I don't stay at this hotel much. Most Starwood Hotels have this channel.
October 22, 2012
Rated 2 out of 5 by suesue1964 the weekend
the hotel was ok but the staff was not very warm or friendly. also not very pet friendly like we thought.
July 7, 2014
Rated 5 out of 5 by BestInShow Far exceeded our expectations: fabulous amenities
We were super pleased with EVERYTHING. All the packages/specials are incredible. We took advantage of the Birth Year Special and couldn't believe the deal we got! Awesome modern spacious room, indoor and outdoor pools, really nice fitness center, Starbucks coffee bar, on-site dining options and very pet friendly. We will be back!
August 8, 2012
Rated 3 out of 5 by sherrion ice maker
I would recommend when making reservation that you want a room away from the ICE MACHINE AND ELEVATORS! The last time I stayed there, my room was right next to the ice machine and as you can imagine, I did not have good night sleep to say the least. Also I wish that the heating and cooling system was much more quiet!!!!!!!!!
May 12, 2012
Rated 5 out of 5 by Renee108 First Experience was a Great Experience!!
I would highly recommend this hotel
July 11, 2014
Rated 4 out of 5 by Woodlawn Feature I enjoyed
I enjoyed the auditorium seating for the classes that were held there. However, the location of the meeting spaces seemed to be a long way from the rooms. Some who had walking disabilites were having a hard time getting from one place to another. An elevator near the meeting rooms would be helpful, not the individual lift.
November 9, 2012
Rated 3 out of 5 by ShannonDoor Noisy Room
A nice facility hampered by unacceptable mechanical systems noises in my room, Room 434. HVAC dampers slamming shut and water hammer of pipes would have made anything other than a heavy sleeper think that they were in a haunted house. Just way too noisy. And why in the world would one want to pay for in house internet?
November 10, 2011
Rated 3 out of 5 by Pittsburgh Average Comfort
Lobby hallways etc, no air conditioning -- rather hot, uncomfortable. Room was ok; bathroom is very small. Clearance to close the door was only about an inch between toilet and door. Had a nice ouside and inside pool, which was appreciated with the hot weather! We liked the breakfast; lunch was also good (at Shula's).
July 10, 2012
Rated 5 out of 5 by Baby0403 My Experience
This was the most clean and comfortable place I have stayed to date. The hotel staff were courteous and extremly helpful we also ate at Shula's 347 the staff was exceptional and the food and drinks were delicious. Kris the Assistant Manager and his team that night were great. I would reccommend anyone to stay there.
November 7, 2012
Rated 5 out of 5 by CrosbyLane An Unexpected Pleasure
It was the nicest stay on our trip from Baltimore to San Antonio. Loved Shulas"s for dinner, and your wonderful chef-prepared omellets for breakfast. Had a wonderful night's sleep, thanks to your super comfortable beds. We might return to Roanoke just to experience another night at your hotel.
Crosby & Angela
August 27, 2012
Rated 5 out of 5 by deedee50 this hotel was very clean
even though our stay was short at the Sheraton in Roanoke, it met and exceeded all our expectations. Everyone one was friendly when we asked questions, room was very clean, beds very comfortable. We were not able to take advantage of the spa, fitness center or pool, but those facilities looked very inviting.
September 13, 2012
Rated 4 out of 5 by Jolietbob October weekend
Room was well appointed and comfortable. There were a few issues which could have been improved upon, such as a very noisy air condtioning system in the room, poor elevator service to this area, and a non-functioning, untstaffed club room. The restaurant lunch was very good, and the staff extremely helpful.
October 10, 2012
Rated 3 out of 5 by nickname2short security and maintenance
Door safety bar was broken. I reported it soon after check-in but it was never fixed. Since I don't trust the electronic key locks even when the inside latch is turned, I kept the desk chair propped against the door.
The floor lamp near the club chair did not work and a light was out over the sink vanity.
October 10, 2013
Rated 5 out of 5 by raf52 Nice place to stay.
It was a great facility and they did a fantastic job for our convention & show.
July 1, 2014
Rated 5 out of 5 by RainbowRidge Sheraton Roanoke
We have stayed at this hotel several times and enjoy staying there. The hotel is great and the staff is very friendly and go out of their way to help. The Sheraton Roanoke has a great pet policy and not only do they have this policy, they go out of their to make people travelling with pets feel at home.
December 25, 2012
Rated 5 out of 5 by PaulnSal Above and Beyond
What set this hotel apart was its people. From the front desk to the ladies behind the cleaning carts, my wife and I felt welcomed. We especially want to mention Doris & Angelic & Glenford & Xavier as those who went above and beyond the expected, and made our stay so pleasant. We will book here again!
August 21, 2012
Rated 4 out of 5 by charlie29 housekeeping
Just some poor housekeeping, lot of dust on the table lamps , bathroon door was full of dust. shelves under the sink was very dusty where the hair dryer was kept.
Also one would expect atleast a bottle of drinking water kept in the room. Its not that much to ask if u stay ina hotel like yours i guess!
February 12, 2013
Rated 5 out of 5 by QEMC If you cannot be at home...this is a great second option
I always find the hotel to meet my high expectations. The bedding and pillows are of excellent quality. The toiletries provided are also of fine quality. The size of the room is spacious. The flat screen is a nice size. Room service is great and speedy. The staff is very responsive if I have a need.
September 18, 2012