Rated 5 out of 5 by Carhartt Incredible Value!
I stay at the Sheraton Roanoke Hotel and Conference Center frequently and each stay is a pleasure. The hotel is top notch and has a friendly staff and great atmosphere! The value received for your dollar is incredible. The gym is top notch and a welcome relief for the business traveler. Platinum status is recognized each time. It is my home away from home many, many, many times during the year and I appreciate each member of the staff who says hello to me, remembers me, and does everything possible to make my stay pleasurable. From the front desk to room service to the club lounge, service it top notch!
July 15, 2013
Rated 4 out of 5 by Exclusively First Accommodation!
When I arrived, I have no reservation, granted before my arrival, I reviewed this Hotel. Upon my arrival, Belinda was on duty, it was late; nevertheless, she listened to what I stated and immediately went to work for me.
My room exceeded my expectations, I accessed my room as though I was at home. However, within the course of the morning the guest next to me arrived with an infant. They allowed this child to constantly and continuously cry out. Several times I turned up the TV to drown out the sound. Once it became unbearable and I could not sleep, 2:30 a.m. I contacted Belinda, explained the issue, immediately she arranged to remove me. Even though it was an inconvenience to move after 2:30 a.m., I respect and appreciate the fact, my conformity was first and foremost with the Hotel Staff. It was the guest of the Hotel in the room next to me that had no consideration for their surroundings Granted as a mother and a grandmother children cry, this is expected; nevertheless, there is a difference in a child cring out and one being ignored.@
My surroundings are now peaceful, I can rest quietly.
January 4, 2015
Rated 5 out of 5 by LCSPV Roanoke, VA Sheraton
First, their check in is at 3 pm, which I think is great. The hotel has been renovated and the rooms are very pretty, with dark wood, nice artwork, and very nice beds. The bathrooms are a little small, but that's not a huge deal. Shula's has great burgers.Their food is really expensive, but hey, this is a hotel and not fast food. I was happy with the food I got. The breakfast was gigantic and a good value. The fitness room and pool are excellent. The room was noisy, but I used earplugs and they cancelled out all the noise. All the staff I encountered were very nice. I would definitely recommend this hotel -- it's better than the Hotel Roanoke and the rates are very good.
April 12, 2014
Rated 1 out of 5 by NotAFan999 Holiday Weekend blues?
1) Housekeeping failed to service out rooms. We arrived back at the hotel at 1:00 AM - beds not made, no towels. How does this happen?
2) Ate at Shula's Restaurant. The real staff must have been off on Holiday because the food was terrible and the service poor. After sending back two entrées for being overcooked, we just ate what we could. I know what hoppens in restaurants where you keep sending food back!
December 2, 2014
Rated 4 out of 5 by wigstheome Very Solid Stay
Checked in on a late Tuesday night. The front desk was friendly and efficient, and apologized profusely because as a Pltainum, she thought my room keys should have already been made. Given room 558-B, which conveniently was close to the Club Lounge. The room was very comfortable and well thought out. Had breakfast in the Club Lounge; cereal, eggs, bacon/sausage, breads, fruit, etc. -- great deal. The fitness facility is also well designed and equipped. All in all, a really good stay.
November 20, 2013
Rated 5 out of 5 by Jean wifi
our stay was for only 1 night, we were just passing thru. We needed to have wifi for route directions, and was very suprised to hear there was a $9.95 charge per day. This was the highest charge I have ever paid anywhere in the world, and for that charge it was the slowest speed I had ever experienced
April 22, 2012
Rated 2 out of 5 by MikeTravelsToRoanokeVA Not a great overall experience
The reservation process required two reservations because I could only redeem my starwood points for specific nights. I could not make my reservations online, the reservation process was confusing for your operator and complicated the check-in process. I'm disappointed that I can not redeem my points on the days that I need to travel. I decided to checkout one night early but I was still charged for that night even though I gave 2 days notice because I had a special rate - a whopping $10 cheaper than your regular rate.
May 14, 2012
Rated 5 out of 5 by Tiberius172 Extrodinarily pleased.
I recently stayed in Roanoke, VA at the Sheraton Roanoke Hotel & Conference Center and found an excellent hotel. We were extremely impressed and pleased with the overall look and feel of the hotel, the cleanliness of not just the rooms but the hallways, lobby, and Indoor Pool Area (which my children loved!), and the very friendly Staff. I’d like to mention, Mandi at the front desk, Brenda who was on the cleaning staff and was a delight to talk with, and Shae and Rebecca at the Starbucks coffee shop. All of whom were smiling and very helpful. It was very obvious the time and care that has gone into this hotel. I see some reviews that I think are a little harsh after all; this is not purported to be a 4 or 5 star hotel but rather a 2 star and for such, this hotel is an excellent value.
March 5, 2012