Rated 3 out of 5 by JWS12345 great hotel for families
I stay here frequently on business. For families, great hotel. For business travelers / platinum members, it could be better. Last year or so has seen a decline in attention to details in cleaning and servicing rooms and landscaping. Deferred maintenance throughout hotel is adding up. Executive lounge in evenings has sloppy, inattentive, unprofessional attendant. Fails to greet guests properly, is always sitting at one of the guest tables, and informally chatting with guests. Ugh. Skip the lounge. On site restaurant unaffiliated and expensive. On good note, love the front desk staff.
February 25, 2014
Rated 5 out of 5 by History28 A very comfortable stay
Very friendly staff provide a warm atmosphere to this hotel near the airport. Thanks to the Club staff for excellent service and conversation.
March 3, 2014
Rated 4 out of 5 by 20155guy great for business travel
I found the remodel of the hotel to be quite tasteful and well executed. Wall covering, carpets and fixtures give a warm elegant feel to what was a dated property.
Among the highlights; lot's of nooks and corners to huddle with co-workers on topics with reasonable privacy and quite. Great elevator access, minimal wait times. Staff was polished and responsive. Location is excellent, airport and highways close. Pet friendly, good grounds for walking. TVs are good size. Ammenities in room are of quality. excersice room is great, lot's of equipment in great condition. Of note, my shower valve was broken, engineering repaired it rapidly on report.
Downside; TVs- poor HD lineup compared to others in area. TVs mounted at mattress height, hard to watch in bed (no swivel mount, off to side). Bathroom door nearly touches commode, tight space for two to use. Shula's (on site) is overpriced, marginal food, avoid. Other option close by. For a beer, pathways to adjacent properties within walking exist.
Overall- I plan to continue to make this my spot when in Roanoke.
March 1, 2014
Rated 5 out of 5 by Carhartt Always a Pleasure
I stay at the Sheraton Roanoke at least once or twice a month and every visit is excellent. The hotel is top notch in Roanoke and delivers a consistent great guest experience. From the front desk, room service, and the Club Lounge, I am always pleased. Thanks for all that you do!
We held our Christmas Party this year at The Sheraton and it was top notch! Not one complaint!
February 14, 2014
Rated 4 out of 5 by wigstheome Very Solid Stay
Checked in on a late Tuesday night. The front desk was friendly and efficient, and apologized profusely because as a Pltainum, she thought my room keys should have already been made. Given room 558-B, which conveniently was close to the Club Lounge. The room was very comfortable and well thought out. Had breakfast in the Club Lounge; cereal, eggs, bacon/sausage, breads, fruit, etc. -- great deal. The fitness facility is also well designed and equipped. All in all, a really good stay.
November 20, 2013
Rated 5 out of 5 by Carhartt Incredible Value!
I stay at the Sheraton Roanoke Hotel and Conference Center frequently and each stay is a pleasure. The hotel is top notch and has a friendly staff and great atmosphere! The value received for your dollar is incredible. The gym is top notch and a welcome relief for the business traveler. Platinum status is recognized each time. It is my home away from home many, many, many times during the year and I appreciate each member of the staff who says hello to me, remembers me, and does everything possible to make my stay pleasurable. From the front desk to room service to the club lounge, service it top notch!
July 15, 2013
Rated 5 out of 5 by Jean wifi
our stay was for only 1 night, we were just passing thru. We needed to have wifi for route directions, and was very suprised to hear there was a $9.95 charge per day. This was the highest charge I have ever paid anywhere in the world, and for that charge it was the slowest speed I had ever experienced
April 22, 2012
Rated 2 out of 5 by MikeTravelsToRoanokeVA Not a great overall experience
The reservation process required two reservations because I could only redeem my starwood points for specific nights. I could not make my reservations online, the reservation process was confusing for your operator and complicated the check-in process. I'm disappointed that I can not redeem my points on the days that I need to travel. I decided to checkout one night early but I was still charged for that night even though I gave 2 days notice because I had a special rate - a whopping $10 cheaper than your regular rate.
May 14, 2012