Rated 1 out of 5 by mpatel1983 Worst SPG hotel I have ever stayed in
This hotel is horrible, ripped furniture to horrible customer service. Few things that stand out in the 2 nights my wife and I stayed here for are:
1. Customer service, is slow and rude on the phone. When asked for extra towels or asking them to fix a AC condensing leak (more on that later) they are slow to respond is they respond ever.
2. The place is very rundown. In our room the seats and sheets on the bed were ripped. There was water leaking from the AC unit is was located in the ceiling. After calling multiple times, they finally came. Their solution was to stuff a towel so it would not leak on the ground. This has to be a safety issue. Evenmore, the bathroom was a total mess. you cannot open or close the door completely since it hits the toilet. The worse part the toilet seatcover was broken, which they never fixed.
June 24, 2016
Rated 5 out of 5 by Spock A haven for a tired traveler
We were returning from a Caribbean cruise and had our flights changed at the last minute. A message to the reservations desk made sure that the room was held until our midnight arrival and our tired bones welcomed the well appointed room.
June 5, 2016
Rated 2 out of 5 by jcurrie Unlike other Sheraton brands
Facilities were old and needed a refresh. Some of the staff did not even know if the property had a business center for printing- same staff member had an attitude.
Was not confident that room and bathroom was entirely clean
May 9, 2016
Rated 4 out of 5 by BigBill Only option in western VA
This hotel is in an area with little SPG representation. Due to this have used hotel before and overall, this Sheraton needs an update. Staff and management were excellent. The chain restaurant was sub-par and the staff seemed preoccupied, but I will stay again as they recognize and acknowledge loyalty very well.
May 6, 2016
Rated 5 out of 5 by Toshi10 enjoyed our stay very much
Had a wonderful stay at Roanoke Sheraton - everybody was so helpful and welcoming. We always enjoy our stay with you - thanks for an enjoyable visit.
April 5, 2016
Rated 4 out of 5 by marg41 Exceptional Stay
Traveling trough the area, our daughter in law recommended this hotel. The front of the hotel was welcoming and very nice. We were greeted promptly by a bellhop and the clerk, who was helping another guest. The clerk was amazing! He apologized for our wait (which was nothing) and told us all about the area. He made me want to stay for a week! The room was huge with the most comfortable bed ever! We were totally impressed and will be back if heading that way.
April 2, 2016
Rated 5 out of 5 by Monica717 Conference attendee stay
I had a wonderful 2 night stay! The staff was excellent, very responsive. The room was cleaned to perfection each day. the bed was so comfortable and the bedding was warm and cozy.
I needed a needle/thread at the last minute. I called down to the front desk and was able to get a kit for free!
The work out room is great! Nice equipment and everything was in good working order.
Loved having the Starbucks café in the hotel! Fabulous touch!
March 18, 2016
Rated 4 out of 5 by Odziyimpa Great Place to Stay
I stayed at this hotel for work from 7 March -11 march and had a great time. The room was clean and enjoyed my balcony very much overlooking the Blue Ridge Mountains. For the entire time I was there, the state of the gym was NEVER CLEANED. There were no towels available to clean up and trash was never emptied during my stay. I brought this to the attention of the my checkout host and hope the information got passed on. The gym is so nice that if not kept clean, it will lose its luster to other hotels.
With that said, I plan to stay there again this week for another wee, and hope to see some omprovement
March 18, 2016